Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Failures from Twilio to Datora Brazil
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 12, 2026 - 17:12 PDT
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 11, 2026 - 17:13 PDT
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 10, 2026 - 17:15 PDT
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 09, 2026 - 17:14 PDT
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 08, 2026 - 17:14 PDT
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 07, 2026 - 17:24 PST
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 06, 2026 - 17:25 PST
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 05, 2026 - 17:41 PST
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 04, 2026 - 17:40 PST
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 04, 2026 - 01:28 PST
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 03, 2026 - 17:39 PST
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 03, 2026 - 13:43 PST
        Update - Our team continues working toward a resolution for the issue related to SMS delivery failures to Datora network subscribers in Brazil. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 03, 2026 - 11:45 PST
        Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 03, 2026 - 10:45 PST
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 03, 2026 - 10:19 PST
        Twilio Voice has detected some customers in India receiving 480 for Outbound Calls
        Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
        Mar 12, 2026 - 14:43 PDT
        Update - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will provide another update in 1 day or as soon as more information becomes available.
        Mar 11, 2026 - 14:40 PDT
        Identified - We have identified the issue with some customers in India receiving 480 for Outbound Calls. We are currently working with our carrier partners to resolve the issue. We will try to provide another update in 8 hours or as soon as more information becomes available.
        Mar 10, 2026 - 22:36 PDT
        Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 10, 2026 - 15:02 PDT
        Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 10, 2026 - 11:02 PDT
        Update - We are continuing to investigate the issue with some customers in India receiving 480 for Outbound Calls. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 2026 - 09:03 PDT
        Investigating - Our monitoring systems have detected a potential issue with some customers in India receiving 480 for Outbound Calls. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 10, 2026 - 08:06 PDT
        SMS Delivery Delays from Twilio to Vodacom Tanzania
        Update - Twilio customers may experience SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 12, 2026 - 14:22 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 12, 2026 - 10:26 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 2026 - 08:30 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 2026 - 07:31 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vodacom network subscribers in Tanzania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 2026 - 07:27 PDT
        SMS Delivery Failures on Du and Etisalat Network in United Arab Emirates
        Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 11, 2026 - 23:49 PDT
        Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 10, 2026 - 23:58 PDT
        Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 09, 2026 - 23:14 PDT
        Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 08, 2026 - 23:24 PDT
        Update - We still continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 07, 2026 - 23:24 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 06, 2026 - 23:27 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 05, 2026 - 23:32 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 04, 2026 - 23:32 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 02, 2026 - 23:32 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 01, 2026 - 23:33 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 28, 2026 - 23:39 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 27, 2026 - 23:46 PST
        Update - We continue to experience SMS delivery failures on the Du and Etisalat networks in the United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 26, 2026 - 23:48 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 25, 2026 - 23:55 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 24, 2026 - 23:40 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 23, 2026 - 23:41 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 22, 2026 - 23:41 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 21, 2026 - 23:41 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 20, 2026 - 23:54 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab Emirates. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 19, 2026 - 23:50 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 18, 2026 - 23:59 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 18, 2026 - 00:03 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 17, 2026 - 00:10 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. We have identified that this incident is only impacting a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 16, 2026 - 00:10 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Feb 15, 2026 - 09:17 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Feb 14, 2026 - 17:17 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Feb 14, 2026 - 09:15 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Feb 14, 2026 - 05:14 PST
        Update - We continue to experience SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Feb 14, 2026 - 03:24 PST
        Investigating - We are experiencing SMS delivery failures on Du and Etisalat Network in United Arab. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Feb 14, 2026 - 02:31 PST
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 02, 2026 - 12:00 PST
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 March 2026 at 12:00 PST until 30 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 March 2026 at 12:00 PST until 02 March 2026 at 16:00 PST

        04 March 2026 at 12:00 PST until 04 March 2026 at 16:00 PST

        11 March 2026 at 13:00 PDT until 11 March 2026 at 17:00 PDT

        16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT

        18 March 2026 at 13:00 PDT until 18 March 2026 at 17:00 PDT

        23 March 2026 at 13:00 PDT until 23 March 2026 at 17:00 PDT

        25 March 2026 at 13:00 PDT until 25 March 2026 at 17:00 PDT

        30 March 2026 at 13:00 PDT until 30 March 2026 at 17:00 PDT
        Mar 2, 2026 12:00 - Mar 30, 2026 17:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Operational
        90 days ago
        100.0 % uptime
        Today
        MMS Operational
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification Operational
        90 days ago
        100.0 % uptime
        Today
        RCS Messaging Operational
        90 days ago
        100.0 % uptime
        Today
        Programmable Messaging API Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN US1 Operational
        SIP Interface US1 Operational
        Client Web US1 Operational
        Client Mobile US1 Operational
        Conference US1 Operational
        Recording US1 Operational
        Queue US1 Operational
        Text-to-Speech US1 Operational
        Recording Transcriptions US1 Operational
        TwiML US1 Operational
        Voice Insights US1 Operational
        Speech Recognition (Gather Speech) US1 Operational
        Realtime Transcriptions US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Intelligence US1 Operational
        Pay US1 Operational
        Media Streams US1 Operational
        Dialogflow US1 Operational
        ConversationRelay US1 Operational
        90 days ago
        100.0 % uptime
        Today
        Voice REST API US1 Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN AU1 Operational
        SIP Interface AU1 Operational
        Client Web AU1 Operational
        Client Mobile AU1 Operational
        Conference AU1 Operational
        Recording AU1 Operational
        Queue AU1 Operational
        Text-to-Speech AU1 Operational
        Recording Transcriptions AU1 Operational
        TwiML AU1 Operational
        Voice Insights AU1 Operational
        Speech Recognition (Gather Speech) AU1 Operational
        Realtime Transcriptions AU1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay AU1 Operational
        Media Streams AU1 Operational
        ConversationRelay AU1 Operational
        Voice REST API AU1 Operational
        PROGRAMMABLE VOICE IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN IE1 Operational
        SIP Interface IE1 Operational
        Client Web IE1 Operational
        Client Mobile IE1 Operational
        Conference IE1 Operational
        Recording IE1 Operational
        Queue IE1 Operational
        Text-to-Speech IE1 Operational
        Recording Transcriptions IE1 Operational
        TwiML IE1 Operational
        Voice Insights IE1 Operational
        Speech Recognition (Gather Speech) IE1 Operational
        Realtime Transcriptions IE1 Operational
        90 days ago
        100.0 % uptime
        Today
        Pay IE1 Operational
        Media Streams IE1 Operational
        ConversationRelay IE1 Operational
        Voice REST API IE1 Operational
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup Operational
        ELASTIC SIP TRUNKING US1 Operational
        Origination US1 Operational
        Termination US1 Operational
        ELASTIC SIP TRUNKING AU1 Operational
        Origination AU1 Operational
        Termination AU1 Operational
        ELASTIC SIP TRUNKING IE1 Operational
        Origination IE1 Operational
        Termination IE1 Operational
        TaskRouter Operational
        FLEX Operational
        Flex Application Platform Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        90 days ago
        100.0 % uptime
        Today
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service Operational
        Go Rooms Operational
        Video Insights Operational
        Realtime Transcriptions Operational
        90 days ago
        100.0 % uptime
        Today
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Short Code, North America Operational
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Degraded Performance
        Voice, APAC Degraded Performance
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Operational
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Canada Account Security Service Partner Maintenance Mar 12, 2026 20:00-23:00 PDT

        Scheduled - Our service partner is conducting a planned maintenance from 12 March 2026 at 20:00 PDT until 12 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Telus Canada, Bell Canada, Rogers Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Mar 11, 2026 - 13:40 PDT

        United States SMS and MMS Carrier Maintenance - T-Mobile Mar 15, 2026 20:00 - Mar 16, 2026 04:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 15 March 2026 at 20:00 PDT until 16 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Mar 12, 2026 - 12:38 PDT

        United States MMS Carrier Partner Maintenance Mar 15, 2026 23:00 - Mar 16, 2026 03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 15 March 2026 at 23:00 PDT until 16 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on Mar 12, 2026 - 16:35 PDT

        Japan SMS Carrier Partner Maintenance Mar 16, 2026 06:00-13:00 PDT

        Our SMS carrier partner in Japan is conducting a planned maintenance from 16 March 2026 at 06:00 PDT until 16 March 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
        Posted on Feb 17, 2026 - 22:26 PST

        United Kingdom SMS Carrier Maintenance - T-Mobile / EE Mar 16, 2026 09:00 - Mar 17, 2026 02:00 PDT

        The T-Mobile / EE network in the United Kingdom is conducting a planned maintenance from 16 March 2026 at 09:00 PDT until 17 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to T-Mobile / EE United Kingdom handsets.
        Posted on Mar 11, 2026 - 07:20 PDT

        United Kingdom Account Security Carrier Partner Maintenance - EE Mar 16, 2026 09:00 - Mar 17, 2026 02:00 PDT

        Our carrier partner EE United Kingdom is conducting a planned maintenance from 16 March 2026 at 09:00 PDT until 17 March 2026 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Mar 11, 2026 - 04:51 PDT

        Russia SMS Carrier Maintenance - MegaFon Mar 16, 2026 13:00-17:00 PDT

        The MegaFon network in Russia is conducting a planned maintenance from 16 March 2026 at 13:00 PDT until 16 March 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Posted on Mar 12, 2026 - 04:02 PDT

        United Kingdom Account Security Carrier Partner Maintenance - Three Mar 16, 2026 17:30-21:50 PDT

        Our carrier partner Three United Kingdom is conducting a planned maintenance from 16 March 2026 at 17:30 PDT until 16 March 2026 at 21:50 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Posted on Mar 09, 2026 - 06:54 PDT

        United States SMS and MMS Carrier Partner Maintenance Mar 16, 2026 22:00 - Mar 17, 2026 01:00 PDT

        Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 16 March 2026 at 22:00 PDT until 17 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.
        Posted on Feb 25, 2026 - 15:04 PST

        United States SMS and MMS Carrier Partner Maintenance Mar 17, 2026 01:00-04:00 PDT

        Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 17 March 2026 at 01:00 PDT until 17 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via subset of United States short codes.
        Posted on Feb 25, 2026 - 15:02 PST

        Australia Voice Carrier Partner Maintenance Mar 17, 2026 05:00-07:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 17 March 2026 at 05:00 PDT until 17 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.
        Posted on Mar 11, 2026 - 18:58 PDT

        United Kingdom SMS Carrier Maintenance - Three Mar 17, 2026 14:00-22:00 PDT

        The Three network in the United Kingdom is conducting a planned maintenance from 17 March 2026 at 14:00 PDT until 17 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.
        Posted on Mar 10, 2026 - 08:16 PDT

        United Kingdom SMS Carrier Maintenance - Three Mar 17, 2026 15:00-23:00 PDT

        The Three network in the United Kingdom is conducting a planned maintenance from 17 March 2026 at 15:00 PDT until 17 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three United Kingdom handsets.
        Posted on Mar 10, 2026 - 08:00 PDT

        Russia SMS Carrier Maintenance - MTS Mar 17, 2026 20:00-21:30 PDT

        The MTS network in Russia is conducting a planned maintenance from 17 March 2026 at 20:00 PDT until 17 March 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Posted on Mar 12, 2026 - 07:48 PDT

        US SMS Carrier Maintenance - Small US Carriers Mar 17, 2026 22:00 - Mar 18, 2026 00:00 PDT

        A subset of small networks in the US are conducting a planned maintenance from 17 March 2026 at 22:00 PDT until 18 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
        Posted on Mar 11, 2026 - 23:24 PDT

        United States and Canada Twilio SMS and MMS Maintenance Mar 18, 2026 20:00 - Mar 19, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 18 March 2026 at 20:00 PDT until 19 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on Feb 09, 2026 - 21:33 PST

        Canada Account Security Service Partner Maintenance Mar 18, 2026 21:00 - Mar 19, 2026 03:00 PDT

        Our service partner is conducting a planned maintenance from 18 March 2026 at 21:00 PDT until 19 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
        Posted on Mar 11, 2026 - 15:40 PDT

        United States MMS Carrier Partner Maintenance Mar 19, 2026 02:00-02:15 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 19 March 2026 at 02:00 PDT until 19 March 2026 at 02:15 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        Posted on Mar 05, 2026 - 15:08 PST

        Australia Voice Carrier Partner Maintenance Mar 19, 2026 05:00-07:00 PDT

        Our Voice carrier partner in Australia is conducting a planned maintenance from 19 March 2026 at 05:00 PDT until 19 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.
        Posted on Mar 11, 2026 - 18:58 PDT

        Planned Maintenance for Flex Insights Historical Reporting Mar 21, 2026 02:00-05:00 PDT

        The Flex Insights Historical Reporting dashboard visualization partner in the US will be conducting planned maintenance on Saturday, March 21st, 2026, at 02:00 AM Pacific Daylight Time. The maintenance window is expected to last up to 3 hours. During this time, Flex Insights Historical Reporting Dashboards will be unavailable and scheduled ETLs will be affected.
        Posted on Mar 12, 2026 - 02:30 PDT

        Ireland SMS Carrier Maintenance - Three Mar 23, 2026 15:00-23:00 PDT

        The Three network in Ireland is conducting a planned maintenance from 23 March 2026 at 15:00 PDT until 23 March 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three Ireland handsets.
        Posted on Mar 11, 2026 - 06:54 PDT

        Twilio Flex TaskRouter - Maintenance Mar 23, 2026 21:30-23:30 PDT

        We're conducting a planned maintenance in US1 between 9:30 PM and 11:30 PM Pacific Time on 03/23/2026. During the maintenance window, the Flex TaskRouter APIs may return 5xx errors for about 1 minute and a delay in reservation creation during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
        Posted on Mar 12, 2026 - 02:53 PDT

        Russia SMS Carrier Maintenance - MTT Mar 24, 2026 13:59-18:00 PDT

        The MTT network in Russia is conducting a planned maintenance from 24 March 2026 at 13:59 PDT until 24 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
        Posted on Mar 05, 2026 - 07:02 PST

        Hong Kong SMS Carrier Maintenance - China Unicom Mar 25, 2026 03:00-07:00 PDT

        The China Unicom network in Hong Kong is conducting a planned maintenance from 25 March 2026 at 03:00 PDT until 25 March 2026 at 07:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to China Unicom Hong Kong handsets.
        Posted on Mar 11, 2026 - 07:56 PDT

        United States and Canada Twilio SMS and MMS Maintenance Mar 25, 2026 20:00 - Mar 26, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 25 March 2026 at 20:00 PDT until 26 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Posted on Feb 09, 2026 - 21:33 PST

        Russia SMS Carrier Maintenance - MTT Mar 29, 2026 13:59-18:00 PDT

        The MTT network in Russia is conducting a planned maintenance from 29 March 2026 at 13:59 PDT until 29 March 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.
        Posted on Mar 05, 2026 - 07:03 PST

        United States SMS and MMS Carrier Partner Maintenance Mar 29, 2026 20:00-22:00 PDT

        Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 29 March 2026 at 20:00 PDT until 29 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States short codes.
        Posted on Mar 09, 2026 - 07:07 PDT

        United States MMS Carrier Partner Maintenance Mar 30, 2026 01:00-03:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 30 March 2026 at 01:00 PDT until 30 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States short codes.
        Posted on Mar 12, 2026 - 12:40 PDT

        United States and Canada Twilio SMS Maintenance Apr 1, 2026 20:00 - Apr 2, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 01 April 2026 at 20:00 PDT until 02 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Mar 12, 2026 - 00:29 PDT

        United States and Canada Twilio SMS Maintenance Apr 8, 2026 20:00 - Apr 9, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 08 April 2026 at 20:00 PDT until 09 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Mar 12, 2026 - 00:33 PDT

        United States and Canada Twilio SMS Maintenance Apr 15, 2026 20:00 - Apr 16, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 15 April 2026 at 20:00 PDT until 16 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Mar 12, 2026 - 00:33 PDT

        United States and Canada Twilio SMS Maintenance Apr 22, 2026 20:00 - Apr 23, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 22 April 2026 at 20:00 PDT until 23 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Mar 12, 2026 - 00:33 PDT

        United States and Canada Twilio SMS Maintenance Apr 29, 2026 20:00 - Apr 30, 2026 00:00 PDT

        Twilio is conducting a planned maintenance from 29 April 2026 at 20:00 PDT until 30 April 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Posted on Mar 12, 2026 - 00:34 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Mar 12, 2026
        Twilio Conversations API getListMessages Affected
        Resolved - Twilio Conversations was degraded for 8 minutes between 22:44 and 22:52 Pacific Time on 03/26/2026. During this period of time customers may have experienced error 5xx for their API getListMessages requests. The issue has now been resolved.
        Mar 12, 16:21 PDT
        SMS Delivery Delays and Failures from a Subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone Vietnam
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender ID to MobiFone network subscribers in Vietnam is operating normally.
        Mar 12, 14:09 PDT
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 12:14 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team has identified the cause, and continues working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Mar 12, 11:35 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 10:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes and Alphanumeric Sender IDs to MobiFone network subscribers in Vietnam. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 10:40 PDT
        SMS Delivery Delays from Twilio to Telefonica O2 Germany
        Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica O2 network subscribers in Germany is operating normally.
        Mar 12, 11:55 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Telefonica O2 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 10:00 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 12, 00:23 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 11, 00:27 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 10, 00:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 9, 00:33 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 8, 08:23 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 7, 23:29 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 19:25 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 17:39 PST
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 17:09 PST
        Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 7, 01:23 PST
        Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 17:24 PST
        Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 13:26 PST
        Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 11:25 PST
        Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 09:33 PST
        Update - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 07:31 PST
        Monitoring - We are observing recovery in SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 05:38 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 01:44 PST
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Mar 5, 23:51 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica O2 network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 22:51 PST
        SMS Delivery Delays from Twilio to Airtel Nigeria
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages from Twilio to Airtel Nigeria. This incident has been resolved.
        Mar 12, 10:45 PDT
        Update - We are continuing to observe recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 08:47 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 06:55 PDT
        Update - We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 12, 05:01 PDT
        Investigating - We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 12, 04:11 PDT
        Singapore Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 12, 09:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 07:00 PDT
        Scheduled - Our Voice carrier partner in Singapore is conducting a planned maintenance from 12 March 2026 at 07:00 PDT until 12 March 2026 at 09:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Singapore phone numbers.
        Mar 5, 18:32 PST
        Australia Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 12, 08:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 06:00 PDT
        Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 12 March 2026 at 06:00 PDT until 12 March 2026 at 08:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 11, 16:17 PDT
        Australia Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 12, 07:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 12, 05:00 PDT
        Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 12 March 2026 at 05:00 PDT until 12 March 2026 at 07:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia phone numbers.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 11, 16:17 PDT
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 12, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 21:01 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 11 March 2026 at 21:00 PDT until 12 March 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United States handsets via United States short codes.
        Mar 6, 05:44 PST
        Germany Account Security Carrier Partner Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Mar 12, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 23:00 PDT
        Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 11 March 2026 at 23:00 PDT until 12 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Mar 9, 06:27 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 12, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 20:00 PDT
        Scheduled - Twilio is conducting a planned maintenance from 11 March 2026 at 20:00 PDT until 12 March 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
        Feb 9, 21:34 PST
        Mar 11, 2026
        New Zealand SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 11, 21:02 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 13:00 PDT
        Scheduled - Our SMS carrier partner in New Zealand is conducting a planned maintenance from 11 March 2026 at 13:00 PDT until 11 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Zealand handsets via New Zealand short codes.
        Mar 5, 07:01 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Mar 11, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 15:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 11 March 2026 at 15:00 PDT until 11 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Mar 5, 02:32 PST
        User Authentication Identity API Errors for XL Axiata in Indonesia
        Resolved - Twilio customers are no longer experiencing User Authentication Identity API errors for XL Axiata in Indonesia.This incident has been resolved.
        Mar 11, 19:24 PDT
        Update - Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 19:10 PDT
        Monitoring - Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 17:11 PDT
        Investigating - Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 16:12 PDT
        Automated Alert: Minimal Customer Impact
        Resolved - We have fully investigated the Twilio Accounts not reactivating after successfully adding funds to the Account issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Mar 11, 16:55 PDT
        Investigating - Our monitoring systems have detected a potential issue with Twilio Accounts not reactivating after successfully adding funds to the Account. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 11, 16:37 PDT
        SMS Delivery Delays to Telekom in South Africa
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telekom in South Africa. This incident has been resolved.
        Mar 11, 16:05 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 14:10 PDT
        Update - We are still experiencing SMS delivery delays to Telekom in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 11, 10:28 PDT
        Update - We continue to experience SMS Delivery Delays to Telekom in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 08:29 PDT
        Investigating - We are experiencing SMS Delivery Delays to Telekom in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 07:36 PDT
        Indonesia Account Security Carrier Partner Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Mar 11, 14:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 08:00 PDT
        Scheduled - Our carrier partner XL Axiata Indonesia is conducting a planned maintenance from 11 March 2026 at 08:00 PDT until 11 March 2026 at 14:00 PDT. During the maintenance window, there could be intermittent API request failures for XL Axiata Indonesia customers.



        Impacted Product: Verify Silent Network Auth



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 11, 04:04 PDT
        France SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 11, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 12:00 PDT
        Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 11 March 2026 at 12:00 PDT until 11 March 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to France handsets via subset of France long codes.
        Feb 27, 14:44 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Mar 11, 13:59 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 11, 13:01 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 11 March 2026 at 13:00 PDT until 11 March 2026 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 11, 06:48 PDT
        Account Suspension Error
        Resolved - All accounts affected by the suspension error have now been reactivated, and the issue has been resolved. Systems are operating normally at this time.
        Mar 11, 10:52 PDT
        Monitoring - All accounts affected by the suspension error have been reactivated. We will continue to monitor for system stability and provide another update in 2 hours, or sooner if more information becomes available.
        Mar 11, 09:17 PDT
        Update - A small subset of accounts were suspended in error. We are still working to resolve this as quickly as possible. We will provide another update in 2 hours or sooner if more information becomes available.
        Mar 11, 08:35 PDT
        Update - A small subset of accounts were suspended in error. We continue to work to resolve this as quickly as possible. We will provide another update in 1 hour or sooner if more information becomes available.
        Mar 11, 07:37 PDT
        Investigating - A small subset of accounts were suspended in error. We are working to resolve this as quickly as possible. We will provide another update in 1 hours or sooner if more information becomes available.
        Mar 11, 07:29 PDT
        SMS Delivery Receipt Delays from Twilio to Vodacom South Africa
        Resolved - We are no longer experiencing SMS Delivery Receipt Delays from Twilio to Vodacom network subscribers in South Africa. This incident has been resolved.
        Mar 11, 09:24 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 08:05 PDT
        Update - We continue to observe recovery in SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Message delivery may succeed, but delivery receipts could still be delayed. We will provide another update in 2 hours or sooner if more information becomes available.
        Mar 11, 07:21 PDT
        Monitoring - We are observing recovery in SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Message delivery may succeed, but delivery receipts could still be delayed. We will provide another update in 30 minutes or sooner if more information becomes available.
        Mar 11, 06:53 PDT
        Update - We continue to experience SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 06:39 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 11, 05:40 PDT
        SMS Delivery Delays and Failures From Twilio to Evatis Djibouti
        Resolved - We are no longer experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. This incident has been resolved.
        Mar 11, 04:28 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Evatis network subscribers in Djibouti and are monitoring service stability. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 11, 02:31 PDT
        Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
        Mar 11, 00:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Evatis network subscribers in Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 23:52 PDT
        Mar 10, 2026
        SMS Delivery Delays to and From a Subset of Twilio Long Codes in Portugal
        Resolved - We are no longer experiencing SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. This incident has been resolved.
        Mar 10, 23:12 PDT
        Monitoring - We are observing recovery in SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 21:12 PDT
        Update - Twilio customers continue to experience SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 19:24 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays to and from a subset of Twilio Long Codes in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 18:23 PDT
        United States SMS and MMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Mar 10, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 19:00 PDT
        Scheduled - The AT&T network in the United States is conducting a planned maintenance from 10 March 2026 at 19:00 PDT until 10 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via subset of long codes and short codes.
        Mar 6, 10:31 PST
        Kazakhstan SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        Mar 10, 21:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 15:00 PDT
        Scheduled - The Tele2 network in Kazakhstan is conducting a planned maintenance from 10 March 2026 at 15:00 PDT until 10 March 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 10, 08:27 PDT
        SMS Delivery Delay To Orange Network in Cameroon
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange network subscribers in Cameroon. This incident has been resolved.
        Mar 10, 17:33 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
        Mar 10, 15:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 10, 13:07 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 10, 09:07 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 07:13 PDT
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 06:17 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 06:07 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        Mar 10, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 13:02 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 10 March 2026 at 13:00 PDT until 10 March 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        Mar 3, 13:57 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Mar 10, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 13:01 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 10 March 2026 at 13:00 PDT until 10 March 2026 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Feb 26, 12:50 PST
        SMS Delivery Delays and Failures from Twilio to Mobitel Cambodia
        Resolved - The incident has been resolved and SMS delivery from Twilio to Mobitel network subscribers in Cambodia is operating normally.
        Mar 10, 15:29 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Mobitel network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
        Mar 10, 13:30 PDT
        Update - We are continuing to experience SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 10, 06:54 PDT
        Update - We are experiencing SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 10, 03:04 PDT
        Update - We are experiencing SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 01:07 PDT
        Investigating - We are experiencing SMS delivery delay and failures from Twilio to Mobitel Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 00:12 PDT
        Japan SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 10, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 06:00 PDT
        Scheduled - Our SMS carrier partner in Japan is conducting a planned maintenance from 10 March 2026 at 06:00 PDT until 10 March 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
        Feb 17, 22:30 PST
        Indonesia SMS Carrier Maintenance - Three and Indosat
        Completed - The scheduled maintenance has been completed.
        Mar 10, 11:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 10, 09:00 PDT
        Scheduled - The Three and Indosat networks in Indonesia are conducting a planned maintenance from 10 March 2026 at 09:00 PDT until 10 March 2026 at 11:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 10, 01:50 PDT
        SMS Delivery Delays and Failures between Twilio and Multiple Networks in Germany
        Resolved - The incident has been resolved and SMS delivery between Twilio and affected networks in Germany is operating normally.
        Mar 10, 10:17 PDT
        Monitoring - We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 08:28 PDT
        Identified - wilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 07:31 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 10, 07:11 PDT
        SMS Delivery Delays and Failures to Airtel in Zambia
        Resolved - We are no longer experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. This incident has been resolved.
        Mar 10, 06:26 PDT
        Monitoring - We are observing successful SMS delivery from Twilio to Airtel network subscribers in Zambia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 04:36 PDT
        Update - We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 02:50 PDT
        Investigating - We are experiencing SMS delivery failures from Twilio to Airtel network subscribers in Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Mar 10, 02:00 PDT
        SMS Delivery Failures To Telefonica Network In Mexico Via A Subset Of Longcodes
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telefonica network subscribers in Mexico is operating normally.
        Mar 10, 04:12 PDT
        Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 9, 15:16 PDT
        Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Mar 8, 15:16 PDT
        Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Mar 7, 23:26 PST
        Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 7, 15:31 PST
        Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 11:43 PST
        Update - Twilio customers may continue to experience SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 09:46 PST
        Identified - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 08:48 PST
        Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to Telefonica network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 07:50 PST
        United States SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 10, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 21:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a planned maintenance from 09 March 2026 at 21:00 PDT until 10 March 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Mar 3, 12:08 PST
        SMS Delivery Delays from Twilio to Claro Colombia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. This incident has been resolved.
        Mar 10, 02:56 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 10, 01:11 PDT
        Update - Twilio customers are still continue to experience SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 23:19 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 22:22 PDT
        SMS Delivery Receipt Delays from a Subset of Twilio Short Codes and Toll Free Numbers to GTA United States
        Resolved - We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Toll-Free Numbers to GTA network subscribers in the United States. This incident has been resolved.
        Mar 10, 01:30 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes and Toll-Free Numbers to GTA network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 23:37 PDT
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 9, 09:10 PDT
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 8, 09:44 PDT
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Mar 7, 09:48 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Mar 6, 17:55 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 10:08 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 10:08 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 04:23 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 00:35 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 22:37 PST
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to GTA network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 21:37 PST
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 10, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 23:01 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 09 March 2026 at 23:00 PDT until 10 March 2026 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States short codes.
        Mar 5, 15:07 PST
        SMS Delivery Delays from Twilio to Evatis Djibouti
        Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to Evatis network subscribers in Djibouti. This incident has been resolved.
        Mar 10, 00:57 PDT
        Monitoring - We have observed a recovery in SMS delivery delays from Twilio to Evatis network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 23:01 PDT
        Update - We are continuing to investigate SMS delivery delays from Twilio to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 9, 18:58 PDT
        Update - We are continuing to investigate SMS delivery delays from Twilio to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 16:59 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Evatis network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 15:58 PDT
        Mar 9, 2026
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 9, 23:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 23:00 PDT
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 09 March 2026 at 23:00 PDT until 09 March 2026 at 23:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
        Feb 27, 14:54 PST
        SMS Delivery Delays from Subset Of Twilio Long Code to Verizon & Clearsky Network In United States
        Resolved - The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to Verizon and Clearsky network subscribers in the United States are operating normally.
        Mar 9, 22:58 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to Verizon and Clearsky network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 21:05 PDT
        Investigating - Twilio customers may be experiencing SMS delivery  delays from Subset Of Twilio Long Code to Verizon & Clearsky Network In United States . Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 20:02 PDT
        Twilio Flex - Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 9, 22:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 20:30 PDT
        Update - We're conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue for about 1 minute:
        -Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
        -There is no workaround however, if there is any failures in the API responses, please retry the request.
        Mar 9, 08:12 PDT
        Update - We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
        -Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
        -There is no workaround however, if there is any failures in the API responses, please retry the request.
        Feb 28, 04:52 PST
        Scheduled - We’re conducting a planned maintenance in US East 1 between 8:30 PM and 10:30 PM Pacific Time on 03/09/2026. During the maintenance window, customers may experience the below issue:
        -Customers who are using Flex with Legacy Programmable Chat may notice some errors on the UI and/or on direct API requests while invoking flex flow and flex chat channel resources.
        -There is no workaround however, if there is any failures in the API responses, please retry the request.
        Feb 25, 04:17 PST
        Twilio and SendGrid Help Center AI Assistant Issues
        Resolved - Latency in responses with AI chatbots and contacting support has been resolved and AI chatbots in the Twilio and SendGrid Help Centers is operating normally at this time
        Mar 9, 22:24 PDT
        Monitoring - AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 21:22 PDT
        Update - AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 21:21 PDT
        Identified - We have identified the issue and currently Twilio and SendGrid customers are experiencing elevated latency of ~1 minute to 2.5 minutes in responses with AI chatbots and contacting support. Our engineers are actively working to deploy the fix. We expect to provide another update in 1 hour or as soon as more information becomes available
        Mar 9, 20:51 PDT
        Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 9, 20:13 PDT
        Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 18:07 PDT
        Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 17:10 PDT
        Update - We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Mar 9, 16:40 PDT
        Update - Twilio and SendGrid customers may be experiencing issues interacting with AI chatbots in our Help Centers. Customers may not be able to speak with AI Chatbot in Twilio Help Center and SendGrid Help Center. Some customers may not be able to contact Twilio Support. Our engineers have been alerted and are investigating the root cause. We expect to provide another update in 15 minutes or as soon as more information becomes available.
        Mar 9, 16:25 PDT
        Investigating - Our monitoring systems have detected a potential issue with AI chatbots in the Twilio and SendGrid Help Centers. Our engineers have been alerted and are investigating. We will provide an update when we have more details
        Mar 9, 15:54 PDT
        United Kingdom Account Security Carrier Partner Maintenance - EE
        Completed - The scheduled maintenance has been completed.
        Mar 9, 22:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 16:00 PDT
        Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 March 2026 at 16:00 PDT until 09 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Mar 3, 09:55 PST
        Germany Account Security Carrier Partner Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        Mar 9, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 19:00 PDT
        Scheduled - Our carrier partner T-Mobile Germany is conducting a planned maintenance from 09 March 2026 at 19:00 PDT until 09 March 2026 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Mar 5, 07:05 PST
        SMS Delivery Receipt Delays from Twilio to MTN Nigeria
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Nigeria are operating normally.
        Mar 9, 19:29 PDT
        Update - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 17:37 PDT
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
        Mar 9, 15:36 PDT
        Update - We continue to experience SMS delivery receipt delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 15:06 PDT
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 14:05 PDT
        Delays in Processing Pricing Events
        Resolved - The pricing event processing service issues have been resolved and the services are operating normally at this time. We will continue to monitor for system stability.
        Mar 9, 15:55 PDT
        Update - Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 13:56 PDT
        Update - Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 11:55 PDT
        Monitoring - Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 10:58 PDT
        Update - We are continuing to investigate this issue.
        Mar 9, 10:12 PDT
        Investigating - We are currently investigating an issue where our pricing event processing service is not handling messages as expected. As a result, some customers may notice missing billing information in their logs and pricing callbacks not being triggered. Our engineering teams are actively working to identify the root cause and restore normal processing as quickly as possible. We will provide an update in 1 hour or as soon as more information becomes available.
        Mar 9, 10:10 PDT
        SMS Delivery Delays from Twilio to Claro Chile
        Resolved - The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Chile is operating normally
        Mar 9, 14:30 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
        Mar 9, 12:30 PDT
        Update - Twilio customers may still be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 10:30 PDT
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 09:36 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 09:22 PDT
        Singapore SMS Carrier Maintenance - M1
        Completed - The scheduled maintenance has been completed.
        Mar 9, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 9, 11:00 PDT
        Scheduled - The M1 network in Singapore is conducting a planned maintenance from 09 March 2026 at 11:00 PDT until 09 March 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from M1 Singapore handsets.
        Mar 3, 20:12 PST
        SMS Delivery Failures from Twilio to Telefonica Ecuador
        Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Ecuador is operating normally.
        Mar 9, 13:41 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 11:40 PDT
        Update - Twilio customers may still be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 10:51 PDT
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Telefonica network subscribers in Ecuador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 9, 10:00 PDT
        Flex Agents Experiencing Errors with Interaction Participants
        Resolved - We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Mar 9, 13:19 PDT
        Investigating - Our monitoring systems have detected a potential issue with Flex agent page. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 9, 12:08 PDT
        SMS Delivery Delays from Twilio to XL Axiata Indonesia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages from Twilio to XL Axiata network subscribers in Indonesia. This incident has been resolved.
        Mar 9, 02:30 PDT
        Monitoring - We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 9, 00:41 PDT
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 23:48 PDT
        Mar 8, 2026
        SMS and MMS Delivery Failures from Twilio to T-Mobile United States
        Resolved - The incident has been resolved and SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States is operating normally. This incident has been resolved.
        Mar 8, 15:46 PDT
        Monitoring - We have observed a recovery in SMS and MMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 8, 14:20 PDT
        Identified - Twilio customers may be experiencing SMS and MMS delivery failures from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 13:34 PDT
        Update - Twilio customers may be experiencing SMS and MMS delivery failures from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 13:04 PDT
        Investigating - Twilio customers may be experiencing SMS and MMS delivery failures from Twilio to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 8, 13:03 PDT
        Mar 7, 2026
        SMS Delivery Delays from Twilio to MTN Ghana
        Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Ghana is operating normally.
        Mar 7, 15:36 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 14:41 PST
        Update - Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 14:35 PST
        Update - Twilio customers may continue to experience SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 12:35 PST
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 11:39 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 10:45 PST
        SMS Delivery Delays from Twilio to Vivacom Bulgaria
        Resolved - The incident has been resolved and SMS delivery from Twilio to Vivacom network subscribers in Bulgaria is operating normally.
        Mar 7, 15:03 PST
        Update - We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 13:43 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 11:56 PST
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 11:05 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Vivacom network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 10:04 PST
        SMS Delivery Delays to Multiple Network in United States of America via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages from a subset of Twilio Short Codes to multiple networks in the United States of America. This incident has been resolved.
        Mar 7, 14:38 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages from a subset of Twilio Short Codes to multiple networks in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 12:41 PST
        Update - Twilio customers may continue to experience SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in the United States of America. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 7, 10:25 PST
        Update - Twilio customers may continue to experience SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 7, 06:27 PST
        Update - Twilio customers may continue to experience SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 04:29 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 03:25 PST
        Lookup LTI Service Latency
        Resolved - Latency in Lookup LTI service has been resolved and Lookup LTI service is operating normally at this time.
        Mar 7, 05:10 PST
        Monitoring - Lookup LTI service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Mar 7, 04:53 PST
        Identified - Our engineers have identified the issue with Lookup LTI service latency and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 7, 04:23 PST
        Mar 6, 2026
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Mar 6, 22:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 17:00 PST
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 06 March 2026 at 17:00 PST until 06 March 2026 at 22:00 PST. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Mar 5, 02:30 PST
        Singapore SMS Carrier Maintenance - M1
        Completed - The scheduled maintenance has been completed.
        Mar 6, 13:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 6, 10:00 PST
        Scheduled - The M1 network in Singapore is conducting a planned maintenance from 06 March 2026 at 10:00 PST until 06 March 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to M1 Singapore handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 6, 04:24 PST
        SMS Delivery Failures from Twilio to ETL Laos
        Resolved - We are no longer experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. This incident has been resolved.
        Mar 6, 11:22 PST
        Update - We continue to experience SMS delivery failures from Twilio to ETL network subscribers in Laos. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 03:28 PST
        Update - We continue to experience SMS delivery failures from Twilio to ETL network subscribers in Laos. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 5, 23:40 PST
        Update - We continue to experience SMS delivery failures from Twilio to ETL network subscribers in Laos. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 21:40 PST
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 20:40 PST
        MMS Delivery Receipt Delays from Twilio to Verizon United States
        Resolved - We are no longer experiencing MMS/SMS delivery delays when sending messages to SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to GTA United States. This incident has been resolved.
        Mar 6, 11:11 PST
        Update - We continue to experience MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 03:59 PST
        Update - We continue to experience MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 00:14 PST
        Update - We continue to experience MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 22:31 PST
        Investigating - Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 21:31 PST
        SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States
        Resolved - We are no longer experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. This incident has been resolved.
        Mar 6, 09:32 PST
        Update - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 07:30 PST
        Monitoring - We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 06:39 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 6, 04:50 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 01:00 PST
        Update - We continue to experience SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 23:00 PST
        Investigating - Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 22:00 PST
        SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States
        Resolved - We are no longer experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. This incident has been resolved.
        Mar 6, 07:45 PST
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 05:50 PST
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 6, 04:01 PST
        Update - We continue to experience SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 6, 00:14 PST
        Update - We continue to experience SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 22:28 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 21:28 PST
        SMS Delivery Delays and Failures From Twilio to Megafon Tajikistan
        Resolved - We are no longer experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. This incident has been resolved.
        Mar 6, 03:33 PST
        Update - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 5, 23:44 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 21:44 PST
        Update - We're continuing to experience SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 5, 18:00 PST
        Update - We're continuing to experience SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 16:00 PST
        Investigating - After monitoring for some time, we started seeing a degradation of the service. We're experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 15:00 PST
        Update - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 5, 14:50 PST
        Update - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 5, 10:23 PST
        Update - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 5, 10:23 PST
        Update - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 08:23 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 06:23 PST
        Update - We are continuing to observe issues with SMS delivery from Twilio to Megafon network subscribers in Tajikistan and working with our carrier partner. We will provide another update in 8 hours or as soon as more information becomes available.
        Mar 5, 00:15 PST
        Update - We are continuing to observe issues with SMS delivery from Twilio to Megafon network subscribers in Tajikistan and working with our carrier partner. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 4, 20:30 PST
        Update - We are continuing to observe issues with SMS delivery from Twilio to Megafon network subscribers in Tajikistan and working with our carrier partner. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 18:30 PST
        Investigating - We are continuing to observe issues with SMS delivery from Twilio to Megafon network subscribers in Tajikistan and working with our carrier partner. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 17:30 PST
        Update - We are continuing to observe recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 15:30 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Megafon network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 13:15 PST
        Update - We continue to experience SMS delivery delay and failures to Megafon Network in Tajikistan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 4, 13:09 PST
        Update - We continue to experience SMS delivery delay and failures to Megafon Network in Tajikistan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 4, 09:00 PST
        Update - We continue to experience SMS delivery delay and failures to Megafon Network in Tajikistan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 07:00 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Megafon network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 06:00 PST
        Mar 5, 2026
        SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.
        Mar 5, 22:36 PST
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 20:46 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 20:15 PST
        SMS Delivery Delays & Failures from Twilio to Djibouti Telecom (Evatis) Djibouti
        Resolved - The incident has been resolved and SMS delivery from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti is operating normally.
        Mar 5, 22:34 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 20:43 PST
        Update - We continue to experience SMS delivery delays & failures from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 19:56 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays & failures from Twilio to Djibouti Telecom (Evatis) network subscribers in Djibouti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 18:56 PST
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Mar 5, 21:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 5, 19:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 05 March 2026 at 19:00 PST until 05 March 2026 at 21:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via subset of short codes.
        Feb 27, 19:14 PST
        SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries Across APAC and Middle East & Africa
        Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in Malaysia and multiple countries in Africa is operating normally.
        Mar 5, 20:23 PST
        Update - We are observing recovery in SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 18:29 PST
        Monitoring - We are observing recovery in SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 16:29 PST
        Identified - We are continuing to experience SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 15:12 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across APAC and Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 14:20 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Malaysia & Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available
        Mar 5, 14:12 PST
        MMS Delivery Delays from a Subset of Twilio Long Codes to Altice United States
        Resolved - The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the United States is operating normally.
        Mar 5, 18:42 PST
        Update - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 17:16 PST
        Monitoring - We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 15:16 PST
        Update - We are continuing to experience SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 13:18 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 12:10 PST
        SMS Delivery Failures from Twilio to Ooredoo Tunisia
        Resolved - The incident has been resolved and SMS delivery from Twilio to Ooredoo network subscribers in Tunisia is operating normally.
        Mar 5, 18:41 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Ooredoo network subscribers in Tunisia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 16:48 PST
        Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to Ooredoo network subscribers in Tunisia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 15:54 PST
        SMS Delivery Delays from a Subset of Twilio Short Codes to ISP Telecom United States
        Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States is operating normally.
        Mar 5, 18:39 PST
        Update - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 17:22 PST
        Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
        Mar 5, 15:20 PST
        Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
        Mar 5, 14:26 PST
        Investigating - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to ISP Telecom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 14:08 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Mar 5, 16:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 5, 13:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 05 March 2026 at 13:00 PST until 05 March 2026 at 16:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Mar 3, 04:46 PST
        SMS delivery delays from Twilio to Orange Cameroon
        Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.
        Mar 5, 14:53 PST
        Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 12:36 PST
        Update - We continue to experience SMS delivery delays from Twilio to Orange network subscribers in Cameroon. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 11:42 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
        Mar 5, 10:42 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays from Twilio to Orange Cameroon. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 5, 10:37 PST
        WhatsApp phone number not displayed for senders created via senders API
        Resolved - The issue preventing WhatsApp phone number from being displayed for senders created via the Senders API has been resolved and the service is operating normally at this time.
        Mar 5, 14:42 PST
        Monitoring - We are observing a recovery in the display of WhatsApp phone number for senders created via the Senders API. We will be monitoring the service to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
        Mar 5, 14:03 PST
        Update - We continue to experience WhatsApp phone number not displayed for senders created via senders API. Our team is actively investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 11:49 PST
        Update - Twilio customers may be experiencing WhatsApp phone number not displayed for senders created via senders API. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 10:49 PST
        Investigating - Our monitoring systems have detected a potential issue with WhatsApp phone number not displayed for senders created via senders API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 5, 10:35 PST
        Programmable Messaging API and Verify API 5xx errors
        Resolved - The HTTP 5xx errors for Twilio Programmable Messaging API and Verify API have been resolved and the services are operating normally at this time.
        Mar 5, 14:16 PST
        Monitoring - We are observing a recovery in the rate of HTTP 5xx errors for Twilio Programmable Messaging API and Verify API. We will be monitoring the services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
        Mar 5, 13:41 PST
        Update - We are continuing to investigate an elevated rate of HTTP 5xx errors for Twilio Programmable Messaging API and Verify API. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 13:16 PST
        Update - We are currently investigating an elevated rate of HTTP 5xx errors for Twilio Programmable Messaging API and Verify API. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 12:13 PST
        Update - Twilio customers may be experiencing Twilio Programmable Messaging API was partially degraded starting from Mar 5th, 2026, 11:31 PST to 11:36 PST. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 5, 12:05 PST
        Investigating - Our monitoring systems have detected a potential issue with Twilio Programmable Messaging API was partially degraded starting from Mar 5th, 2026, 11:31 PST to 11:36 PST. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 5, 11:56 PST
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Mar 5, 12:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 5, 10:00 PST
        Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 05 March 2026 at 10:00 PST until 05 March 2026 at 12:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
        Mar 4, 02:16 PST
        Latency while creating or updating Topics and Disposition Codes with Flex Admin Console in US
        Resolved - We are no longer experiencing service interruption with Flex Admin Console in US. This incident has been resolved.
        Mar 5, 10:24 PST
        Monitoring - We have observed a recovery in service interruption with Flex Admin Console in US and are monitoring service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
        Mar 5, 09:55 PST
        Update - We are investigating a service interruption with Flex Admin Console in US. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 5, 03:50 PST
        Update - We are investigating a service interruption with Flex Admin Console in US. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 4, 23:58 PST
        Update - We are investigating a service interruption with Flex Admin Console in US. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 22:00 PST
        Investigating - We are investigating a service interruption with Flex Admin Console in US. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 21:00 PST
        SMS Delivery Failures from Multiple Networks in Czech to a subset of Twilio Long Code Numbers
        Resolved - The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Czech Republic Long Codes is operating normally.
        Mar 5, 08:22 PST
        Update - We have observed a recovery in SMS delivery from multiple networks in Czech to a subset of Twilio long code numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 06:28 PST
        Monitoring - We have observed a recovery in SMS delivery from multiple networks in Czech to a subset of Twilio long code numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 04:28 PST
        Update - We have observed a recovery in SMS delivery from multiple networks in Czech to a subset of Twilio long code numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 5, 04:27 PST
        Update - We continue to experience SMS delivery failures from multiple networks in Czech Republic to Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Mar 4, 22:13 PST
        Update - We continue to experience SMS delivery failures from multiple networks in Czech Republic to Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Mar 4, 14:13 PST
        Update - We continue to experience SMS delivery failures from multiple networks in Czech Republic to Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Mar 4, 10:24 PST
        Update - We continue to experience SMS delivery failures from multiple networks in Czech Republic to Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 08:26 PST
        Update - Twilio customers may be experiencing SMS delivery failures from multiple networks in Czech Republic to Twilio Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 07:26 PST
        Investigating - Our monitoring systems have detected a potential issue associated to SMS delivery failures from multiple networks in Czech Republic to Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 4, 07:23 PST
        Indonesia SMS Carrier Maintenance - XL Axiata
        Completed - The scheduled maintenance has been completed.
        Mar 5, 00:01 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 4, 22:00 PST
        Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 04 March 2026 at 22:00 PST until 05 March 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 4, 06:23 PST
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 5, 00:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 4, 20:00 PST
        Scheduled - Twilio is conducting a planned maintenance from 04 March 2026 at 20:00 PST until 05 March 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
        Feb 9, 21:34 PST
        Mar 4, 2026
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Mar 4, 21:35 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 4, 14:11 PST
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 04 March 2026 at 13:00 PST until 04 March 2026 at 21:35 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 4, 14:09 PST
        United States SMS Carrier Maintenance - AT&T
        Completed - The scheduled maintenance has been completed.
        Mar 4, 21:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 4, 20:30 PST
        Scheduled - The AT&T network in the United States is conducting an emergency maintenance from 04 March 2026 at 20:30 PST until 04 March 2026 at 21:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets when sending via long codes and short codes.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 4, 14:06 PST
        MMS Delivery Delays from a Subset of Twilio Long Codes to Altice United States
        Resolved - We are no longer experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. This incident has been resolved.
        Mar 4, 21:10 PST
        Monitoring - We are observing recovery in MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 19:24 PST
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 4, 15:24 PST
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 13:22 PST
        Update - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 12:16 PST
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 12:15 PST
        SMS Delivery Delays from Twilio to Lycamobile France
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Lycamobile France. This incident has been resolved.
        Mar 4, 19:28 PST
        Update - We're continuing to observe recovery with SMS delivery delays from Twilio to Lycamobile network subscribers in France. We will continue to monitor the issue to ensure a full recovery, and provide another update in 4 hours.
        Mar 4, 15:41 PST
        Monitoring - We're observing recovery with SMS delivery delays from Twilio to Lycamobile network subscribers in France. We will continue to monitor the issue to ensure a full recovery, and provide another update in 2 hours.
        Mar 4, 13:40 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 4, 13:25 PST
        Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 11:27 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to SMS delivery delays from Twilio to Lycamobile France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 10:27 PST
        SMS Delivery Receipt Delays from Twilio to Drillisch 1&1 in Germany
        Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Drillisch 1&1 network subscribers in Germany are operating normally.
        Mar 4, 17:52 PST
        Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Drillisch 1&1 network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 17:10 PST
        Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Drillisch 1&1 network subscribers in Germany. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 16:36 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Receipt Delays to Drillisch 1&1 in Germany. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 4, 16:34 PST
        SMS Delivery Delays from Twilio to Yemen Mobile in Yemen
        Resolved - The incident has been resolved and SMS delivery from Twilio to Yemen Mobile network subscribers in Yemen is operating normally.
        Mar 4, 17:31 PST
        Monitoring - We are observing successful SMS delivery SMS Delivery Delays from Twilio to Yemen Mobile in Yemen. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 15:57 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Yemen Mobile network subscribers in Yemen. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 14:51 PST
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays from Twilio to Yemen Mobile in Yemen. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Mar 4, 14:48 PST
        SMS Delivery Delays to MTN Network in Cameroon
        Resolved - We are no longer experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. This incident is resolved.
        Mar 4, 13:37 PST
        Monitoring - We are observing recovery in SMS delivery delays from Twilio to MTN network subscribers in Cameroon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 11:53 PST
        Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 4, 11:06 PST
        Investigating - Our monitoring systems have detected a potential issue associated to SMS delivery delays to MTN network in Cameroon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Mar 4, 11:01 PST
        Russia SMS Carrier Maintenance - Gazprombank Mobile
        Completed - The scheduled maintenance has been completed.
        Mar 4, 12:59 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 4, 12:00 PST
        Scheduled - The Gazprombank Mobile network in Russia is conducting a planned maintenance from 04 March 2026 at 12:00 PST until 04 March 2026 at 12:59 PST. During the maintenance window, there could be intermittent delays delivering SMS to Gazprombank Mobile Russia handsets.
        Mar 2, 05:57 PST
        Indonesia SMS Carrier Maintenance - Three and Indosat
        Completed - The scheduled maintenance has been completed.
        Mar 4, 09:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 4, 08:00 PST
        Scheduled - The Three and Indosat networks in Indonesia are conducting a planned maintenance from 04 March 2026 at 08:00 PST until 04 March 2026 at 09:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Three and Indosat Indonesia handsets.
        Mar 2, 23:07 PST
        Delays in Transcription Completion
        Resolved - We are not experiencing delay in Transcription completion for services with PII Redaction enabled. The underlying issue has been addressed, and the service is operating as expected. This incident has been resolved.
        Mar 4, 01:29 PST
        Update - We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 4, 00:43 PST
        Update - We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 3, 22:45 PST
        Update - We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 3, 20:35 PST
        Monitoring - We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Mar 3, 19:47 PST
        Investigating - We are moving the incident status from 'Monitoring' back to 'Investigating', as customers may continue to experience delays in transcription completion for services with PII Redaction enabled. Our team is actively investigating the issue and will provide an update within 2 hours or sooner if additional information becomes available.
        Mar 3, 18:15 PST
        Monitoring - We are observing recovery in Transcription completion times for services with PII Redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 3, 17:50 PST
        Update - Customers may continue experiencing delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 2 hour or as soon as more information is available.
        Mar 3, 16:57 PST
        Update - Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
        Mar 3, 15:34 PST
        Investigating - Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
        Mar 3, 15:28 PST
        SMS Delivery Delays to Telcel Network in Mexico
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telcel network in Mexico. This incident has been resolved.
        Mar 4, 01:14 PST
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to the Telcel network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 3, 23:21 PST
        Investigating - We are experiencing SMS delivery delays when sending messages to the Telcel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 3, 22:35 PST
        Mar 3, 2026
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Mar 3, 23:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 3, 21:00 PST
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 03 March 2026 at 21:00 PST until 03 March 2026 at 23:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets when sending via short codes.
        Mar 2, 02:23 PST
        Twilio Flex TaskRouter - Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 3, 22:30 PST
        Update - The planned maintenance originally scheduled for March 3, 2026 (08:30 PM – 10:30 PM PT) has been postponed. We are currently finalizing a new window for these updates and will provide a further update with the confirmed date as soon as it is available. No service impact is expected during the previously announced window.
        Mar 3, 22:23 PST
        Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
        Mar 3, 20:42 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 3, 20:30 PST
        Scheduled - We're conducting a planned maintenance in US1 between 8:30 pm and 10:30 pm Pacific Time on 03/03/2026. During the maintenance window, the Flex TaskRouter APIs may return 5xx errors for about 1 minute and a delay in reservation creation during the window. Our engineering team will actively monitor system performance throughout and after the maintenance to ensure stable operations.
        Feb 20, 08:34 PST
        MMS Delivery Delays from a Subset of Twilio Long Codes to Altice United States
        Resolved - We are no longer experiencing delivery report delays or MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. This incident has been resolved.
        Mar 3, 21:36 PST
        Monitoring - We are observing recovery in MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 3, 19:41 PST
        Update - Twilio customers may continue to experience MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Mar 3, 17:13 PST
        Update - Twilio customers may continue to experience MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Mar 3, 15:19 PST
        Investigating - Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Mar 3, 14:17 PST
        Russia SMS Carrier Maintenance - MTS
        Completed - The scheduled maintenance has been completed.
        Mar 3, 20:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 3, 19:00 PST
        Scheduled - The MTS network in Russia is conducting a planned maintenance from 03 March 2026 at 19:00 PST until 03 March 2026 at 20:30 PST. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.
        Mar 2, 05:42 PST
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Mar 3, 20:00 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 3, 14:00 PST
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 03 March 2026 at 14:00 PST until 03 March 2026 at 20:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Mar 3, 09:53 PST
        Temporary Increase in 4xx Errors When Sending Messages
        Resolved - Between 4:03PM PST and 4:09PM PST, customers may have experienced 4xx errors when attempting to send messages from the Messaging API. This issue has been resolved.
        Mar 3, 16:37 PST
        United States SMS and MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Mar 3, 16:30 PST
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Mar 3, 15:01 PST
        Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 03 March 2026 at 15:00 PST until 03 March 2026 at 16:30 PST. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.
        Feb 28, 07:42 PST
        RCS Compliance Registration Onboarding is failing to load in Console
        Resolved - Customers trying to register their RCS Sender with Google or a supported country will no longer receive an error page. The team has identified the root cause and deployed a fix. This incident has been resolved.
        Mar 3, 16:13 PST
        Update - We are continuing to investigate this issue.
        Mar 3, 16:12 PST
        Update - Customers trying to register their RCS Sender with Google or a supported country will receive an error page. The team has identified the root cause and we will provide an update in 2 hour or as soon as more information is available.
        Mar 3, 15:32 PST
        Update - Customers trying to register their RCS Sender with Google or a supported country will receive an error page. The team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
        Mar 3, 14:26 PST
        Investigating - Customers trying to register their RCS Sender with Google or a supported country will receive an error page. The team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
        Mar 3, 14:25 PST
        Mar 2, 2026

        No incidents reported.

        Mar 1, 2026

        No incidents reported.

        Feb 28, 2026

        No incidents reported.

        Feb 27, 2026

        No incidents reported.

        Feb 26, 2026

        No incidents reported.

        ← Incident History Powered by Atlassian Statuspage