Tags
Access, Awareness, Blind, Diversity, Education, Equal Opportunities, Guide Dog, Mobility, Munch, Non Judgemental Attitude, Sight Loss

An early childhood memory of mine from the 1980’s, was my mother highlighting yet another “No dogs, except for Guide Dogs” sticker that decorated shop doors we were opening whilst out shopping. My poor mother must have been so tired of me asking if there was another one on each door that we opened, but she always answered in the same cheery tone. I never thought to tell her I couldn’t see the stickers we were searching for, I just thought she had magical powers to see the unseen. I was fascinated by the concept of a Guide Dog as a child and was blissfully unaware that I would be privileged enough to be a Guide Dog partner in the future. My sight loss was only discovered at 4 through a school eye test , which later led to the multiple appointments drenched diagnosis of Marfan Syndrome, but it was initially thought that glasses would be enough to “fix” it. The very nature of bilateral lens subluxation in the eye of a Marfan’s patient meant that vision constantly changed, so no amount of glasses would ever fix the problem as the prescription could change so frequently. As a child, however, I never really knew I couldn’t see as my vision loss was all I ever knew, so had nothing to compare it too.
Today, you would think most people are aware of the “No Dogs Except for Assistance Dogs” rule in public places. 40 Years on from my Guide Dog door sticker search, sighted business owners and staff can sometimes be oblivious to the law that they have advertised on their premises, which really baffles me. Access refusals are an ongoing problem for guide dog owners despite publicity and education around the subject, which has increased in intensity over the last few years. Unfortunately, over the last nearly 9 years of having a guide dog, I have found myself having to stand up for the right to access public places that sighted people can access without being questioned. From Taxi refusals (which I got in anyway), shop refusals (which we entered after dropping the “legal ” word), to GP and hospital resistance (who you would think would to be a little more educated), I will not accept anyone’s ignorance to stop me being where I have a right to be.
The most recent incident was when I went out to meet a friend in a local cafe for lunch. Not thinking twice about my clearly highlighted harnessed guide dog Stevie being allowed into the restaurant area, we were greeted by a waitress to take is to a table. She informed us that “because of the dog” we were only allowed in the bar area and not the restaurant area. After a polite reminder that he is “clearly a Guide dog and is allowed in the restaurant area” , I hoped that would be enough to jog her memory of the training that she had hopefully been given. She responded with “sorry no dogs at all allowed in the restaurant area, so you will stay in the bar”. One thing I am not is shy is standing up for equal rights for myself and others , so my Aries energy came alive and calmly shot back ” Well as I don’t want you to have a £1,000 fine for not allowing me and my Guide Dog access , we will be eating in the restaurant area so could you show us to our table please”. With stony silence, huffing and puffing, she checked table availability and showed us to a table. The service to me was a little frosty throughout our visit , but the way I see it is that her uneducated ignorance is not my problem.
Handling access refusals is a skill I have learnt to handle over the years. I have been lucky to be backed up by my beautiful daughters, who have sometimes helped educate others where needed, which I will be eternally grateful for. Many guide dog owners feel less able to stand their ground in such situations, so it is important to know what our rights are and how to habdle refusals in a calm, polite manner and still get your rights met. Here is a quick look at what are our rights and ways to handle access refusals
Guide dog access rights
- Guide dogs have the right to access most businesses and public areas under the Equality Act 2010.
- If a taxi driver refuses access, they must be carrying a medical exemption certificate . Where possible , they should provide an alternative driver.
- Businesses and public places must make reasonable adjustments to their no dog policy
- Contact Guide Dogs for help and advice
- Use an app such as the “Open Doors ” app to report illegal refusals.
- It is possible to take legal action through courts due to unlawful access refusals.
Handling refusals correctly.
- Never be rude, shout or swear
- Remain calm in the knowledge that you have the backing of the law with you, not against you.
- The business owner, public representative, may not know the law and is probably not making it a personal thing. This is why it is important to advocate for our rights calmly and in an informative way.
- When possibly, carry your guide dog partnership ID card or written guidance to show the person you are dealing with.
- Try not to feel alone, you are not the first person and unfortunately won’t be the last person that this is happening too.
- Talk it through after the event with a friend, family or appropriate organisation such as Guide Dogs, especially if you did not receive the service.
Not allowing a blind person into a public space is never okay. Refusing us service just because we have sight loss , screams abelism at its finest. Our dogs have been trained for nearly 2 years of their lives to be able to accompany us out in public and are well-behaved working dogs , that allow us to into society that is not innately designed for us. Hopefully, one day, we humans will be as highly trained as our pawesome friends








