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Primerica

Primerica

www.primerica.com
What is your customer experience with Primerica?

Primerica Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Primerica has 2.1 star rating from 81 reviews; consumers are mostly dissatisfied and only 20% would likely recommend. Complaints center on refunds, billing and poor customer service.

Key Takeaways for Future Customers

  • Expect difficulty reaching customer service for account questions or cancellations.
  • Many request a refund after unwanted charges to membership or subscriptions.
  • Watch for unexpected premium increases and unauthorized policies.

Negative Feedback / Risk Areas

  • Customer complaints about delayed refunds and slow billing resolution.
  • Reports of unauthorized charges, fraud and poor policy acceptance handling.
  • Problems with online access, auto payment system and agent responsiveness.

Positive Feedback

Some users noted financial education and making scheduled payments as benefits; a few agents received individual praise.

View full overview ›

Media from reviews

Primerica - Bad Businesses.
Primerica - Cobro no autorizadoPrimerica - Racist employeePrimerica - Racist employee - Image 2Primerica - Address updatePrimerica - ChargesPrimerica - Rvp complaint
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Show reviews that mention
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Nadiyah R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fayetteville, North Carolina

Refund

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AI Highlights
  • - Code PHW9B (Nadiyah Randolph) is provided.
  • - Member canceled membership and requests a refund.
  • - Primerica delays refunds but takes money quickly.
Original review updated Mar 25, 2026

Good morning,

My code is PHW9B (Nadiyah Randolph). I am writing to formally request a refund, as I have canceled my membership.

Primerica has been taking the longest to refund my money but was quick to take my money. I do not appreciate it.

Thank you for your assistance.

Loss:
$125

Preferred solution: Full refund

View full review
Resolved
Kaedyn Xgy
map-marker Milwaukee, Wisconsin

Resolved: Unhappy

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I understand that it was a holiday weekend, but there should have been an agent avaliable for me to talk to about my problem.

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Deborah W Vaa
map-marker Everett, Massachusetts

Account balanceunknowmn

More assurance: When I tried logging in, my name and social security were unrecognizable. I sure hope my money—in my grandson's name—is still in his account.

I will contact you tomorrow. Thank you.

Preferred solution: Status of account.

View full review
Franco G Uyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not against the company.

AI Highlights
  • - Signed up for licensing training; paid $49.
  • - $25 monthly charges continued for 1-1.5 years; refunds discussed but access blocked.

I was going to sign up for training with Mr. Christian for licensing, but unfortunately encountered cancer and several surgeries and couldn't complete it.

I paid my $49.00 and was set up with $25.00 monthly charges for, I'm guessing, agent items. I asked Brian how I can get my money back, then I got sick and didn't get anything done. I've been charged $25.00 monthly ever since for probably 1-1.5 years. Brian stated I can request my money back, but I haven't been able to get through to anything without agent codes that I do not have.

Please help me get my sign-up and monthly payments returned; it would sure help with med payments.

Thank you.

I don't know if this is the right avenue, but I haven't been able to get through any other way.

Loss:
$499

Preferred solution: Full refund

View full review
SchebaniaEunice J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of my life insurance

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AI Highlights
  • - The person who activated the insurance does not want me to cancel it.
  • - I don't work.
  • - Every time I call, she doesn't answer.

Because the person who had activated the insurance, does not want me to cancel it, I don't work. Every time I call, she doesn't answer.

Because the person who had activated the insurance, does not want me to cancel it, I don't work.

Every time I call, she doesn't answer.

Because the person who had activated the insurance, does not want me to cancel it, I don't work. Every time I call, she doesn't answer.

View full review
Charles T Spa
map-marker Argyle, Texas

Cash out my acct

AI Highlights
  • - Repeated calls to customer service got no callback or text.
  • - I cannot get anyone to help with simple issues and need to speak to a rep ASAP.

No answer when attempting to call customer service over and over again without a call back or text. I cannot get anyone to help with the simplest of situations, and this message requires me to write a huge message. There is not much left to say other than I need to speak to a customer service representative asap.

Cons:
  • This document

Preferred solution: Cash out of my acct

User's recommendation: Get a personal contact number

View full review
Pamela S Cji

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help please

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No one said anything when the phone was answered. No one called back to see what was need. I need information

Preferred solution: Information

View full review
SchebaniaEunice J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of my insurance

AI Highlights
  • - The person who activated the insurance does not want me to cancel it.
  • - Because of this, I'm not working.
  • - They do not answer when I call.

Because the person who activated the insurance doesn't want me to cancel it, I'm not working. Every time I call, they don't answer.

Because the person who activated the insurance doesn't want me to cancel it, I'm not working.

Because the person who had activated the insurance, does not want me to cancel it, I don't work. Every time I call, she doesn't answer.

Pros:
  • Agents refuse to cancel my insurance
Cons:
  • Agents refuse to cancel my insurance

Preferred solution: Cancellation of my insurance

User's recommendation: No recommendation

View full review
Anonymous
map-marker Necochea, Buenos Aires

Public service announcement

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It's a pyramid scheme. Don't work there.

Don't go to them for their 'services'. They're not good people. Pyramid scheme.

Don't. Thank you

View full review
Anonymous

My investments

Woody Motte who work for u he invested my money with you. He is SO difficult to get ahold of!!

All Ive asked him is my login info. Its been over 2 weeks No response!

View full review
Genessis Yvx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hola necesito cancel mi Seguro de vida por favor

Necesito cancel mi seguro de vida por favor no quite seguir pagando espero me compredes muchas gracias tegan un feliz domingo

View full review
Anonymous
map-marker Santa Clarita, California

For policy claim

I haven't receive the email I requested for claim form, it's been a week already, and I'm requesting it to expedite to assist us for funeral expenses

View full review
1 comment
Guest

Good evening - Please provide us with your contact information so the Life Consumer Complaints team at the Primerica Home Office can assist. All the best, Madison Buchanan OGC / Primerica

Lewis S Mnv

Bad Businesses.

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AI Highlights
  • - Rako B. Bunton fraudulently named Stevans Fleming as my beneficiary; two policies were written and Primerica did nothing; beware of this person.
Primerica - Bad Businesses.

There's an agent, Rako B. Bunton.

This agent has fraudulently written a policy on me, making another person (Stevans Fleming) my beneficiary. I never gave her permission, nor any of my personal information to do this. I don't trust either of these parties. There were (2.) policies written.

I complained to Primerica but nothing happened. Beware of this person and protect your personal information.

Loss:
$50
Pros:
  • Insurance
Cons:
  • Fraudulent

Preferred solution: My identity back

User's recommendation: Don’t trust this agent

View full review

Insurance Expert Talks

Exposed: Types of Insurance Scams and Fails

Exposed: Types of Insurance Scams and Fails

In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.

Read full article
Charles
Charles

Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.

Anonymous
map-marker Redmond, Washington

I'm not here to rate Primerica. I called for help with my zoom account.

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AI Highlights
  • - Updated Zoom; many things changed.
  • - It doesn't save contact numbers and backgrounds are gone.
  • - Gallery view is 3 not 25; speaker view overlaps.

I updated my zoom and now nothing is the same.

It doesn't save my contacts address numbers.

All my background pictures are gone.

When I turn off my camera, my picture is gone.

My gallery view is now 3 instead of 25.

If I do multiple speaker view, I get 6 but they overlap and jump around to people who were not even speaking.

I have a difficult time trying to log in.

And much more.

Called for help and got nothing

View full review
Kelvin D Jbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Es una estupides

Un pago no autorizado a las 3 de la mañana y necesito saber por qué, porque yo no pagué nada a esa hora de la mañana.

Loss:
$96

Preferred solution: Full refund

View full review
Ray Robert H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelación

Hola, necesito cancelar mi póliza de seguro de vida ya que no me encuentro con dinero para pagar más tiempo.

Preferred solution: Cancelación de mi póliza de seguro de vida

View full review

About

Summary

Primerica Financial Services, headquartered in Duluth, Georgia, is the largest financial services marketing organization in North America, with approximately 100,000 licensed independent representatives. Founded in 1977, the company provides quality financial products and services, including term life insurance, mutual funds, variable annuities, auto and homeowner's insurance, long-term care insurance, and legal services to some 4 million clients. Primerica has approximately 2000 home office employees, conducting business in the US and Canada.

Primerica reviews and complaints

Primerica is ranked 157 out of 2419 in Insurance category

Motto/Slogan

Buy Term and Invest the Difference

Founded

1977

Type of Business

Online, Offline

Area Served

USA

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