
Okay, so it is time to for me to rant a little bit about something that has been frustrating me for some time now. About a year and a half ago, Matt and I decided to go in with his brothers as sales reps for the ACN communications company. Going in together split the start-up cost from $500 to only $100, so I said we'd give it a try. However, my experience as a customer prevents me from trying to sell this service to anyone and still be okay with my conscience. I know that a lot of people out there might be thinking of joining ACN as a sales rep, or by purchasing the service. Before you do it, you may want to read my experiences.
I've listed a few of the reasons why I don't recommend this service to anyone I know.
1) ACN is built on a pyramid marketing scheme, and as such, most of the company's effort is put into hyping up sales representatives rather than on providing solid, reliable products and services. Many sales representative turn a blind eye to the problems with the product they sell because they find they are successful monetarily.
2) The monthly service fee for ACN VOIP service is not competative with other service providers.
3) Early termination penalty fees decrease by only $5 per month. For a 24-month contract, your early termination fee will decrease from $200 to $140 in the first year, and to only $110 in the 6 months after that. The farther along you get in your contract, it becomes cheaper to just pay the monthly fee for the remainter of the time than to bother canceling. My advice: Get out EARLY ON!! (Or better yet: never begin the service in the first place.) Keep in mind that most of the top VOIP providers have no early cancellation fee.
4) The service has compatibility issues with a good portion of standard internet and phone equipment, but only technical service representatives, not sales representatives, have the details on this incompatibility. Also, it does not appear that the company is making strides to make the product more compatible with more standard equipment.
5) Most VOIP providers offer a trial period in which you can make sure the service works to your satisfaction. Not so with ACN. If you find that the service doesn't work well (which is likely), you must spend a lot of money buying the necessary compatible equipment, or pay the $200 cancellation fee. Even if you choose the former, you might still find the service does not work well. At this point you can choose to live with mediocre service, or go ahead and pay to cancel. None of these options are good for customers.
6) The idea of using a video phone is cool, but the quality of streaming is better with a regular webcam (which is free). Also, with a video phone, you can only talk to other people who have a video phone with ACN.
7) Rather than giving notification of a problem with payment (e.g., an expired credit card on file for automatic payment), ACN will simply disable your service within a week of non-payment. No other utility provider will cut off your service so quickly, even if you purposely choose not to pay a bill. Nor would any other utility company dare to disable your service without giving you notification that they will do so.
8) Phone service may cut out if call waiting is activated, or if you try to make a lot of phone calls in a short period of time, or for no apparent reason (often in the middle of a conversation). At this point you have to go reboot the system and wait several minutes before you can make another call. I have had to reboot up to 10 times a day. This is unacceptable for a phone service.