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AI Chatbot for Customer Support: Meet the Re:amaze AI Agent

Imagine having a support agent who works 24/7, never takes breaks, and instantly provides accurate answers to your customers' questions ...
/ Feature Updates
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Better Helpdesk Conversation Management in Re:amaze

We're excited to announce inbox management changes with our new AI Agent. This is a refreshed approach to conversation states ...
/ Feature Updates
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Customer Service Review: Your Post-Holiday Checklist

The holiday rush is finally over. While January might feel like time to catch your breath, it's actually the perfect ...
/ Insights
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How to Prepare for Black Friday Cyber Monday 2025

Black Friday and Cyber Monday (BFCM) are among the biggest sales opportunities of the year for online retailers. These few ...
/ Insights
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Smarter AI Customer Interactions with Re:amaze Updates

Delivering great customer experiences means balancing efficiency with personalization. That’s why we’ve rolled out new updates to Re:amaze that make ...
/ Feature Updates
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5 Re:amaze Support Features You Might Be Overlooking

You've already integrated Re:amaze to manage your customer conversations, but what if we told you there's even more power hidden ...
/ Insights
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Mastering Ecommerce Social Support: Facebook & Instagram

Your customers are already talking to you on social media. They're dropping questions in comments on your latest product posts, ...
/ Insights
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New Re:amaze Intents: Powered by AI for Smarter Support

Understanding what your customers need is key to great support. At Re:amaze, our Intents feature has always helped you automatically ...
/ Feature Updates
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How to Lower Response Times with Re:amaze AI Tools

Enhancing Response Times with Re:amaze Keeping response times low is essential for maintaining customer satisfaction. Long response times can leave ...
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GoDaddy Payments: Get Paid Faster

Why Ecommerce Sellers Are Choosing GoDaddy Payments Managing your online business takes the right tools—and a reliable way to accept ...
/ News
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AI FAQ Bot Update: Use External URLs to Improve Answers

The Re:amaze AI FAQ bot just got more powerful. You can now add up to 5 custom URLs for the ...
/ Feature Updates
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Real Time Chat vs Classic Chat: Which Re:amaze Mode Is Best for You?

When it comes to live chat, Re:amaze gives you the flexibility to choose between two powerful modes of engagement. But ...
/ Insights
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Re:amaze Reporting Updates: New AI and Chatbot Insights

Understanding how AI and automation affect customer service helps you better understand your support operations. That’s why we’re excited to ...
/ Feature Updates
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New Anonymous Chat Mode in Re:amaze

Chatbots have become an essential tool for businesses looking to provide fast, efficient customer support. They can handle common questions, ...
/ Feature Updates
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Shifts for Classic Chat: Smarter Scheduling for Live Support

Managing a customer service team can be challenging, especially when agents are spread across different time zones. Without proper scheduling, ...
/ Feature Updates
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Using Re:amaze Push Campaigns to Engage with Customers

What Are Push Campaigns? Push Campaigns let you market directly to your customers through push notifications—brief, attention-grabbing messages that appear ...
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Re:amaze Updates 2025: AI, Shopify, and More!

Re:amaze continues to evolve with powerful new updates designed to enhance AI-driven automation and improve Shopify integrations. From smarter spam ...
/ Feature Updates
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Managing Facebook Messenger Bots with Re:amaze

Using Facebook Messenger bots with Re:amaze can help automate greetings and answer common customer questions. However, if Messenger is connected ...
/ Feature Updates
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Ecommerce SEO Tips to Boost Your Store’s Visibility

For ecommerce sellers, strong SEO (Search Engine Optimization) is essential for increasing visibility and attracting more shoppers. Optimizing your store ...
/ Insights
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How to Implement Live Chat for Better Customer Support

Live chat has become a crucial tool for businesses looking to provide fast, convenient customer support. When implemented effectively, it ...
/ Insights
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How to Improve Your Help Center: A Guide

Keeping your help center up-to-date is essential for delivering excellent customer support. If you're looking for ways to improve your ...
/ Insights
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Why You Need to Be Using Buy Now, Pay Later

What Is Buy Now, Pay Later? Buy Now, Pay Later (BNPL) is a payment system where customers make a purchase ...
/ Insights
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How Virgin Balloon Flights Transformed Customer Support with Advanced Helpdesk Solutions

Hot air ballooning is more than just a mode of travel—it’s an unforgettable journey, often gifted to celebrate life’s most ...
/ Case Studies
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Kickstart 2025: Goals and Trends for eCommerce Success

New Year, New Goals: Preparing Your eCommerce Success in 2025 As we enter a new year, it’s time to refocus ...
/ Insights
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How to Boost Post-Holiday Ecommerce Sales

The holiday season often brings a surge in sales, but what happens when the shopping frenzy fades? Planning ahead is ...
/ Insights
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How Remedy Skin Simplified Customer Experience with Re:amaze

Remedy Skin: Simplifying Skincare and Customer Experience from Day One Remedy Skin launched with a mission to make skincare accessible, ...
/ Case Studies
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Top Customer Service Mistakes to Avoid During the Holiday Rush

The holiday season brings high volumes and urgent requests that put extra pressure on customer service teams. Unfortunately, this rush ...
/ Insights
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How Re:amaze Transforms Support for Gut Health Brands Like Silver Fern

Silver Fern Brand was created to help people regain control of their gut health, a mission inspired by personal health ...
/ Case Studies
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How CarMatsCulture is Improving Customer Success with Re:amaze

CarMatsCulture delivers premium automotive accessories, focusing on stylish, comfortable, and protective car mats. Founded to improve the often uncomfortable and ...
/ Case Studies
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New! AI Suggested Responses For Orders

At Re:amaze, we're constantly enhancing our AI tools to help you connect with customers more effectively. Our latest update to ...
/ Feature Updates