Dear Support Team, Due to this situation, which appears highly unfair to me as a user, I feel compelled to formally express my dissatisfaction. I am a loyal customer who has been purchasing your courses for the second year in a row. Nevertheless, my paid subscription has once again been removed from my account without explanation. This is the second occurrence, and it is unacceptable. Given the circumstances, I formally request that the subscription period be counted from the moment my account is fully activated and access is restored, not from the original payment date. Any other approach would be unfair, especially considering that the lack of access was not caused by me. I must also state clearly that if this issue is not resolved in a fair and transparent manner, it seriously damages the reputation of your company. In such a case, I will be forced to share my experience on all relevant public platforms and review resources to warn other users. I hope that CodeGym values its reputation and long-term users and will resolve this matter professionally. I am ready to provide all payment confirmations upon request. Sincerely, Kateryna Ostapenko