Statistikamt Nord is the official statistical office for the federal states of Hamburg and Schleswig-Holstein. Based in Hamburg and Kiel, the office statistically collect and publishes data covering over 300 statistical categories every year. Despite that scale, the IT department, consisting of approximately 70 employees, functioned without an ITSM solution until 2025. Timo Korb, the organization's CIO, looks back at the iTop project.
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