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The future of financial support: How IG Group is transforming with AI

6 days ago

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Simon_NNew Participant

Reporting

Moving from Tags to Conversation Attributes. Question about Fin handling attributes.

Hi everyone,We’re currently using Tags as our main way of classifying conversations in Intercom (e.g. product area, issue type, billing, cancellations, etc.). It’s starting to feel a bit messy and hard to report on, so we’re considering moving to a s

BrendanMNew Participant

Tips, Tricks and Workarounds

Are there any 3rd party tools for generating screenshots from mobile apps?

As we all know, it’s very time consuming to keep help center articles up to date with screenshots. New features get released, UI/UX changes and support teams need to scramble to keep up.To assist with this task, I’m looking into ways to automate the

narkoNew Participant

Remove resizability and orientation restrictions to support Android API 36

Android API 36 is ignoring the orientation configuration. The Android SDK is fixing the orientation as portrait. We have got the following warning on Google Play: From Android 16, Android will ignore resizability and orientation restrictions for larg

Lizzie HolmesNew Participant

API & Webhooks

Preserve markdown formatting in tickets (Ticketing API)

Intercom tickets created via the Ticketing API are stripping markdown formatting from submitted content, including line breaks, lists, and code blocks. As a result, structured technical messages become difficult or impractical to read, particularly w

Jill BraggNew Participant

Outbound

Not Able to Copy/Save to PDF on Long Side Conversation Threads

Currently, there’s no way to download/export a side conversation. As a workaround, I tried copying the whole side conversation thread & then saving it as a PDF. However, that doesn’t seem to work on longer threads. Only 4 or 5 of the replies in t

בן גטניוNew Participant

Train Fin

Can I customize the customer-facing message Fin sends when an escalation rule happens?

Hi everyone,We’re using Fin with an escalation rule that hands the conversation off to a human when certain conditions are met.Right now, when escalation triggers, Fin sends the customer a fixed handoff message that repeats word-for-word across conve

613

1 day ago

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tysonharryNew Participant

Workflows & Automations

How to create a workflow for re-engaging inactive customers?

I'm looking for best practices, specific triggers, and action ideas to bring back users who haven’t interacted with our product in a while. checkout Should I focus on email campaigns, in-app messages, or a mix of both? Any examples of successful re-e

epapaNew Participant

Android SDK Survey Crash - Unable to destroy activity {io.intercom.android.sdk.survey.ui.IntercomSurveyActivity}

Hello, I’ve got a crash using the Android SDK but can’t say more than the device details and the stacktrace, which I report here.Hope you know more and got to fix it.Intercom Android SDK: v17.3.0Device: Samsung Galaxy A13 - Android 14Fatal Exception:

William PowellNew Participant

API & Webhooks

Send Message Without conversation being set to "Waiting on Customer" state

We are sending messages using Intercom’s REST API and after completing a task on our platform side, we would like to inform the customer that:“The team will get back to you on this. Our usual reply time is 1 day. You'll get replies here and to email@

dev-moNew Participant

API & Webhooks

@intercom/messenger-js-sdk with React

We are trying to use official @intercom/messenger-js-sdk with our react app.https://www.npmjs.com/package/@intercom/messenger-js-sdkWe are calling Intercom instance in our App component Intercom({ app_id: ..., });and then updating user info when

Lizzie HolmesNew Participant

API & Webhooks

Preserve markdown formatting in tickets (Ticketing API)

Intercom tickets created via the Ticketing API are stripping markdown formatting from submitted content, including line breaks, lists, and code blocks. As a result, structured technical messages become difficult or impractical to read, particularly w

Jill BraggNew Participant

Outbound

Not Able to Copy/Save to PDF on Long Side Conversation Threads

Currently, there’s no way to download/export a side conversation. As a workaround, I tried copying the whole side conversation thread & then saving it as a PDF. However, that doesn’t seem to work on longer threads. Only 4 or 5 of the replies in t

epapaNew Participant

Android SDK Survey Crash - Unable to destroy activity {io.intercom.android.sdk.survey.ui.IntercomSurveyActivity}

Hello, I’ve got a crash using the Android SDK but can’t say more than the device details and the stacktrace, which I report here.Hope you know more and got to fix it.Intercom Android SDK: v17.3.0Device: Samsung Galaxy A13 - Android 14Fatal Exception:

William PowellNew Participant

API & Webhooks

Send Message Without conversation being set to "Waiting on Customer" state

We are sending messages using Intercom’s REST API and after completing a task on our platform side, we would like to inform the customer that:“The team will get back to you on this. Our usual reply time is 1 day. You'll get replies here and to email@

Thomas, AndyNew Participant

Mobile SDKs

Loading Blur seen on XCode 26 & iOS 26

I’m seeing an issue with a “blur” overlay being left on top of the conversation window when Intercom loads after calling [Intercom presentMessageComposer:NULL] or [Intercom presentMessageComposer:@”text”]This only happens when building on XCode and o

ccecoly778New Participant

Workflows & Automations

Embedding interactive elements in intercom, rendering & performance questions

Hey everyone, hope you’re doing well!I’ve been experimenting with integrating more interactive elements and fun widgets into my intercom inbox and help center pages to make the experience more engaging, but I’ve run into some rendering and performanc

lilly32New Participant

Connect with Fin Users

How can construction companies like AMC Construction improve customer communication during projects?

I’m looking for best practices on how construction companies such as AMC Construction can manage customer communication more effectively throughout a project lifecycle.What tools or workflows work best for handling client inquiries, project updates,

460

L

3 days ago

Josh TellerNew Participant

Reporting

How do you filter out ad-hoc follow-ups from Fin Response Time metrics?

Hi everyone,My team is trying to refine our reporting, and we’re running into an issue where our "First Response Time" metrics are being skewed.We are trying to measure the speed of our agents picking up a chat specifically after Fin hands it off.How

220

4 days ago

F

Florian LE FICHERNew Participant

Mobile SDKs

[Android][Intercom SDK - 17.3.1] FileNotFoundException

Hello, I wanted to report a crash that we have in our application.I don’t know when it happens but it seems to be caused when the SDK try to download an attachment and the file isn’t available.Stacktrace: Fatal Exception: java.io.FileNotFoundExceptio

Elad BichmanNew Participant

API & Webhooks

Does the companies Retrieve API have limit?

The Companies List API has a limit of 10000 companies. Does the Retrieve API have the same limits?In other words, can I call https://api.intercom.io/companies?page=<page>&per_page=50 and paginate over more than 10000 companies?

581

E

5 days ago

News & Updates

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