Know every guest.Fill every seat.
FluteOS is the guest intelligence layer that sits on top of any POS — capturing who walks in, whether they've been before, what they like, and automatically bringing them back.
The math of a full dining room
Your POS tracks transactions. FluteOS tracks people.
Three Products. One Mission.
FluteOS sits on top of your POS and handles the three things your transaction system can't: answer every call, identify every guest, and bring them back.
Never Miss a Call
- AI phone agent answers every call, 24/7
- Books reservations, takes orders, answers questions
- Trained on your menu, hours, and brand voice
- Integrates with Toast, Clover, Square, Lightspeed
Know Your Guests
- Frictionless capture turns anonymous diners into known guests
- First-timer detection and return visit tracking
- Preference learning and spend history
- A real CRM that builds itself
Bring Them Back
- Automated SMS and email sequences timed to guest behavior
- First-visit thank-yous, return offers, lapsed-guest win-backs
- Birthday surprises and anniversary recognition
- Measurable revenue attribution
First-Timer → Regular in 3 Visits
No app downloads. No typing. No awkward “please fill out this form.” One scan, one tap, and the guest belongs to you.
Server drops the card
After the meal, the server leaves a branded “Welcome to the family” card with a QR code on the check.
Guest scans. One tap.
The QR opens a pre-filled SMS. One tap to send. No typing. No form. No app download.
FluteOS captures the number
We auto-reply with a free entrée offer plus a unique return QR — their ticket back in the door.
Automatic nudge
If they haven’t returned, we send: “Your free entrée is waiting.” Timed to the moment they’re most likely to act.
Show QR, unlock next offer
Server scans their return QR. Redemption is logged. The next offer — a free dessert — auto-triggers.
They’re a regular
Auto-enrolled in loyalty. Preferences learned. Lifetime value jumps from $26 to $685.
A different QR lives on the check presenter
“Been here before? Scan for a thank-you surprise.” Same frictionless SMS flow, different offer. Your quiet regulars finally become known regulars.
Every interaction makes the platform smarter
Each visit deposits data. Each data point sharpens the next re-engagement. The longer you run FluteOS, the more it prints.
Capture
QR scans, SMS opt-ins, AI phone calls, online orders — every touchpoint flows into one guest record.
Identify
First-timer vs. regular. Preferences. Allergies. Spend patterns. The guest becomes known.
Re-engage
Behavior-triggered offers at the exact moment the guest is most likely to come back.
Measure
“FluteOS brought back 43 guests worth $6,200 this month.” Revenue attribution, not vanity metrics.
Month 1: FluteOS learns your guests. Month 3: it starts printing attributable revenue. Month 12: you can't imagine running a room without it.
Everything a guest-first operator needs.
The core tools that power the three pillars — and sit neatly on top of your existing POS.
AI Phone System
24/7 voice agent that answers every call, books reservations, and takes orders — in your brand voice.
Guest CRM
A 360° profile for every diner. Visit history, spend, preferences, allergies, tags — built automatically.
Reputation Engine
AI-crafted review responses, sentiment tracking, and reply automation across Google, Yelp, and more.
Marketing Automation
Behavior-triggered SMS and email sequences — welcomes, win-backs, birthdays, lapsed-guest nudges.
Online Ordering
Branded, commission-free ordering with real-time POS sync. Pickup, delivery, and dine-in.
Loyalty & Membership
Tiered programs, Apple Wallet passes, points, and member perks that turn regulars into fans.
Revenue Analytics
Attribution that proves ROI. See exactly how many guests FluteOS brought back, and what they spent.
How It Works.
Connect
Sync your POS in minutes. We plug into Toast, Clover, Square, and Lightspeed — no rip-and-replace.
Capture
QR cards and the AI phone agent start building guest profiles automatically from the very first service.
Grow
Automated re-engagement fills seats with the guests who already love you. Every seat has a name.
See it in action
See FluteOS in action
See how five AI agents work together to recover lost revenue, fill every table, and delight every guest. No slides. No fluff.
Prefer a live walkthrough? Start your free trial and we'll call you within the hour.
Pricing built for restaurants.
Full FluteOS plans include a 30-day free trial. Beverage Concierge runs as a standalone 7-day trial.
Starter, Growth, and Pro tiers for guest-first restaurants — plus an Enterprise plan for hotel groups. Full pricing, limits, and feature comparison live on the pricing page.
See all FluteOS plans →Beverage Concierge
Sold standalone for venues that want the AI sommelier, cicerone, or mixologist experience without bundling the full FluteOS platform.
- 10-minute AI onboarding wizard
- Branded guest microsite at guest.dramwell.ai/b/yourslug
- Sommelier / Cicerone / Mixologist / Custom archetypes
- 7-day free trial — cancel any time
Running a large group or need a custom plan? Talk to sales.
Common questions
Everything you need to know
Still have questions? Email us — we reply within the hour.
Yes. FluteOS integrates with Toast, Clover, Square, Lightspeed, Revel, TouchBistro, and more. Most POS connections take under 5 minutes to set up — just connect your account and your menu syncs automatically.
Know every guest. Fill every seat. Your venue deserves better.
Join the restaurants turning anonymous diners into known, repeat guests — on top of the POS they already run.
