Solar maintenance and support is what keeps your investment performing for the long haul. Our dedicated service division provides comprehensive solar maintenance, system inspections, real-time performance monitoring, inverter and component service, panel replacements, storm damage response, cleaning, maintenance agreements, and warranty claim support. We service systems we installed and ones we didn’t. We’re a Georgia-based, locally owned company rooted in the Atlanta metro, and we bring that same neighbor-first commitment to every service call. Your Solar Energy System is a long-term investment. We make sure it stays one.
Urgent Service Callout
System completely offline? Call us directly for priority service scheduling. We understand that every day without power is a day your investment isn’t working for you.
Service & Maintenance
Maximize performance. Minimize downtime. Trusted long-term care for Georgia residential and commercial solar systems.
Transitioning From Another Installer?
Move your system to CSS for full warranty support, monitoring, and long-term peace of mind.
Covers all staff labor to transfer and activate your account.
Commercial accounts include additional inverter/meter mapping and utility interconnection record review.
Truck roll plus up to 2 hours on-site with a NABCEP-certified technician.
Thermal/IR imaging and IV-curve tracing available as add-ons. Strongly recommended for systems 5+ years old.
Includes the 1-Time Service Visit above, plus full ongoing warranty support for the remaining warranty life of your equipment.
Long-Term Care
Proactive monitoring and on-site service that protects production, extends equipment life, and keeps warranties intact.
Response time: Next available dispatch; typically 3–5 business days.
Priority response within 24–48 business hours.
Response time: Next available dispatch; typically 3–5 business days.
Priority response within 24–48 business hours.
Scope: Plans cover solar PV systems and battery storage (BESS). Roof structure, non-solar electrical systems, and HVAC are excluded unless explicitly listed.
Tailor any plan with additional services. Available as one-time add-ons or recurring additions to your maintenance schedule — pricing provided upon request.
When we send someone to your home or business, it’s always a member of our own team — never an outsourced subcontractor. Our factory-certified technicians are trained to work on every major Solar Energy System brand, including Generac, Enphase, Sol-Ark, SolarEdge, SMA, and HomeGrid, just to name a few. That means the same level of expertise, care, and accountability shows up on every service call — no exceptions, no shortcuts, no surprises.
We’re not a national chain or a franchise with a call center somewhere else. We’re a locally owned and operated company with everything to prove and nowhere to hide. That means when you call, you reach us — the same team that designed, installed, and services your Solar Energy System. Your satisfaction isn’t a metric on a spreadsheet. It’s our reputation in the community we live and work in every day.
Getting back on the grid after service shouldn’t feel like a second job. We manage all re-interconnection paperwork directly with Georgia Power, Cobb EMC, and other Georgia utilities on your behalf — and we keep you informed every step of the way, so there are no surprises and no wondering where things stand. Your Solar Energy System gets back up and running as quickly as possible, without the bureaucratic headaches or back-and-forth on your end.
We’re not here for a one-time visit. We offer ongoing solar maintenance plans designed for any Solar Energy System, new or old, installed by us or someone else. Regular maintenance is what separates a system that performs for 20–25 years from one that quietly underperforms for years without you knowing it. When you partner with Custom Solar Solutions, you’re not just getting a service call. You’re getting a team that’s as invested in your long-term energy independence as you are. Our maintenance plans are designed to keep your Solar Energy System performing at its peak for years to come.
Yearly inspection, cleaning, performance review, and monitoring health-check — designed to keep your Solar Energy System performing at its peak for years to come.
Orphaned System Adoption
If your original installer is gone, we step in. Full diagnostic, repair, and a new local labor warranty — on systems we didn’t install.
We restore and monitor Enphase, SolarEdge, and other platforms so small issues never turn into expensive surprises.
When your Solar Energy System isn’t performing at its best, you feel it — in higher utility bills, reduced energy savings, and lost peace of mind. A single undetected inverter fault can cost more in lost production than a full year of proactive maintenance. Our in-house certified service team, with over 35 combined years of experience, monitors your system proactively so small issues never become expensive surprises. For homeowners, that means protecting your energy savings. For business owners, that means protecting your bottom line. Either way, proactive maintenance is always less costly than the alternative.
Our certified hardware partnerships with the leading Solar Energy System manufacturers mean you get more than a service call — you get factory-authorized service, access to genuine manufacturer parts, and the backing of brands that stand behind their products. Whether your system was installed by us or someone else, our direct manufacturer certifications, training, and support mean we’re qualified to service your existing Solar Energy System and do the job right the first time.
Our reputation is built entirely on verified reviews from homeowners and business owners across the state of Georgia — your actual neighbors and fellow community members. Every rating represents a Solar Energy System that’s back online and a customer who has regained peace of mind, restored energy savings, and full value from their clean energy investment. Whether residential or commercial, our customers speak for themselves. See what Georgia homeowners and business owners are saying before making a decision.
“Simply the best!!
Dana Lebarnes
My solar journey started with a company that went out of business shortly after my system was installed. I had nothing but problems and experienced frequent downtime. I searched for months to find help fixing the system. Then I found Custom Solar Solutions. They fixed my system help keep it up and running and even helped me with expanding and up grading. Don't waste time and money with anyone else. If you want expert advise, if you want a team you can count on, then call Custom Solar.”
“They certainly put the custom in Custom Solar Solutions. They were able to figure out how to move all of the panels I needed onto my detached garage. They explained the pros and cons of everything to include location of panels, batteries and controllers. Extremely knowledgeable on all things solar and battery storage. Krishan and Maddie did a great job installing a level 2 charger in my garage going up through the ceiling and wall from the basement creating a minimally invasive and clean install - looks just like the brochure instead I’d metal tubing all over the place. Kareem and John really know the Enphase system.”
Clayton H
“Custom Solar has restored my faith that there are actually good well run home service companies still. After three years and five attempts by Titan Solar Power to try to install my system, Customer Solar came in and rewired the whole thing, while boosting efficiency, all in one try. Everyone I have spoken to there from people that answer the phones to project managers to the guys that come out and do the work is extremely knowledgeable, friendly, courteous, and prompt. Everything you want out of a company doing anything to your home. Highest recommendation possible.”
Joseph Wong
STEP 1
Submit The Form
Tell us about your Solar Energy System and what’s going on.
STEP 2
We Review Within 24 Hours
Our service team reviews your information and prepares to help.
STEP 3
Your Service Call Is Scheduled
We confirm your appointment and tell you exactly what to expect.
We’re a fully licensed and insured solar design and installation company with a specialized service division, operating under Georgia’s State Licensing Board for Electrical Contractors. That’s not just a checkbox — it’s your assurance that every technician we send to your home or business meets Georgia’s professional electrical standards, that our work is backed by full general liability coverage, and that you’re dealing with a locally rooted business that stands behind every service we perform. Our license is our promise, and our reputation across Georgia is everything to us.
Every Solar Energy System Deserves A Service Partner. Let’s Start With Your Questions.
In the solar industry, a “solar orphan system” or “orphan solar system” is a residential or commercial Solar Energy System that no longer has a certified installer actively monitoring and servicing it. This can happen when an installer goes out of business, exits the Georgia market, or simply doesn’t offer ongoing service agreements, even if they’re still operating. Some of these companies may be familiar: Titan Solar Power, SunPower’s residential division, ADT Solar, Pink Energy (formerly Power Home Solar), Vision Solar, Solcius, Blue Raven Solar, Blu Solar Energy, Sunnova, Infinity Energy, ASA / American Solar Advantage, and Freedom Forever, among others. The result is the same regardless of the reason: a homeowner or business owner left with a Solar Energy System that may be offline or underperforming, a lapsed labor warranty, and no local service provider to call for ongoing maintenance and support. In Georgia alone, tens of thousands of homeowners and business owners find themselves in this situation, and many don’t even know it until something goes wrong. If your system has been left without a service partner, Custom Solar Solutions is here to help.
Yes, and you’re not alone. Many Georgia homeowners and business owners are in exactly this situation, with what the industry calls an orphaned solar system. Even if your original installer is no longer in business or no longer services your area, your system’s hardware manufacturer warranties on panels and inverters typically remain valid and transferable. What you lose is the labor warranty provided by the original installer. Custom Solar Solutions specializes in stepping in exactly where your previous installer left off. We perform a full system diagnosis, complete any necessary maintenance using our own in-house factory-certified technicians, and issue you a new local labor warranty so you are fully protected going forward.
The loss of your original installer affects your labor warranty, not your equipment warranties. Panel manufacturers and inverter manufacturers like Enphase, Sol-Ark, and SolarEdge maintain their own independent product warranties that remain intact regardless of installer changes. However, activating those warranties and managing claims now requires a certified local service provider. That is exactly what we do at Custom Solar Solutions — providing faster manufacturer warranty support, protecting your system’s performance, and giving you the peace of mind you deserve.
Monitoring access can often be fully restored. For Enphase systems, we can transfer system ownership to our installer account and reconnect it to the Enlighten monitoring platform. For SolarEdge and other platforms, a similar re-commissioning process applies. Custom Solar Solutions includes solar monitoring restoration as a standard part of every service repair we perform in Georgia — because a Solar Energy System you can’t see is a Solar Energy System you can’t protect.
If you’re dealing with an orphaned solar system, one that no longer has a certified service provider behind it, start by reaching out to Custom Solar Solutions. We specialize in servicing orphaned solar systems and Solar Energy Systems without active maintenance agreements across the entire state of Georgia, including Atlanta, Sandy Springs, Marietta, Roswell, Alpharetta, Kennesaw, Smyrna, Duluth, Cumming, Woodstock, Canton, Decatur, Lawrenceville, Peachtree City, Savannah, Augusta, Columbus, Macon, and Athens, and everywhere in between. Our in-house certified service team will diagnose your Solar Energy System, explain exactly what work is needed, and provide a written estimate with no sales pressure and no surprises. We also handle all coordination with your Georgia utility provider, including Georgia Power and Cobb EMC, for grid re-interconnection after service is complete, keeping you informed every step of the way.
Custom Solar Solutions is a Georgia-licensed and fully insured full-service solar design and installation company operating under Georgia’s State Licensing Board for Electrical Contractors. Our dedicated service division specializes in solar maintenance and support, monitoring restoration, and orphaned solar system service for any Solar Energy System without an active maintenance agreement, regardless of who installed it. We bring factory certifications from leading Solar Energy System manufacturers, combined with over 35 years of combined hands-on experience in the Georgia market. Unlike general electricians or national service firms, we understand the specific failure patterns, warranty structures, and utility requirements unique to Georgia. Every technician we send to your home or business is a member of our own in-house team, never an outsourced subcontractor, and we stand behind every service we perform with a new local labor warranty.
Yes. Custom Solar Solutions services both residential and commercial Solar Energy Systems across the state of Georgia. Our in-house certified service team understands the unique demands of commercial installations — from larger system configurations and higher production requirements to the financial impact that downtime can have on your business operations. Whether you’re a small business owner or managing a large commercial facility, we bring the same level of expertise, accountability, and attention to detail to every service call.
In many cases, homeowner’s insurance policies do cover Solar Energy System service costs, particularly when the damage is the result of a covered event such as a storm, lightning strike, or other sudden incident. However, coverage varies significantly depending on your policy and provider, and routine maintenance or service due to normal wear and tear is typically not covered. We recommend contacting your insurance provider directly to understand what your policy covers. Where applicable, our team can provide the documentation and written estimates your insurance provider may require to process a claim.
Yes, servicing orphaned solar systems is one of our core specialties. Whether your original installer went out of business, left the Georgia market, or simply stopped offering service support, our dedicated service division is equipped to step in and take over full responsibility for your Solar Energy System. We perform a complete system assessment, address any outstanding maintenance items, restore monitoring access where applicable, manage manufacturer warranty claims on your behalf, and offer ongoing maintenance plans to keep your system protected going forward. No matter what brand your system is or who put it in, we have the factory certifications, in-house expertise, and local roots to get it back to performing at its peak. If you have an orphaned solar system in Georgia, Custom Solar Solutions is the team to call.
The most common signs of an underperforming Solar Energy System are higher than expected utility bills, a noticeable drop in energy production, error codes or alerts on your monitoring platform, or a system that has gone completely offline. In many cases, homeowners and business owners don’t realize their system is underperforming until they compare their current utility bills to what they were paying shortly after installation. If something feels off or you simply haven’t had your system reviewed in a while, that’s reason enough to reach out. Our in-house certified service team can diagnose exactly what’s happening and get your Solar Energy System back to performing at its peak.
Every service visit performed by Custom Solar Solutions comes with a new local labor warranty so you are fully protected going forward. The specific terms of your labor warranty will be clearly outlined in your written estimate before any work begins, no surprises, no fine print. In addition to our labor warranty, the manufacturer warranties on your panels, inverters, and other hardware components remain intact and continue to be honored through our certified partnership with leading Solar Energy System manufacturers. You will know exactly what is covered and for how long before we ever pick up a tool.
You’re not alone — many Georgia homeowners and business owners find themselves in this situation. Even if your original installer is still operating, the absence of an active service agreement effectively leaves your Solar Energy System without a dedicated service partner — which is sometimes referred to in the industry as a semi-orphaned or underserved system. Custom Solar Solutions is here to fill that gap. We welcome customers from any installer and offer ongoing maintenance plans designed to keep your Solar Energy System performing at its peak — regardless of who originally put it in place.
As a general guideline, Solar Energy Systems should receive a professional inspection and maintenance review at least once a year. However, the frequency of maintenance can vary depending on your system’s age, the manufacturer’s recommendations, your local environment, and whether your system has experienced any performance issues or weather related events. Georgia’s climate, including seasonal storms, humidity, and pollen, can accelerate wear on certain components, making regular solar maintenance particularly important in our region. An annual maintenance plan is the most effective way to ensure your system is consistently monitored, maintained, and performing at its best year round.
Yes — we charge a standard truck roll fee for all service calls, which covers the cost of dispatching one of our in-house certified technicians to your home or business. We believe in being upfront about costs from the very beginning, so there are no surprises. The truck roll fee will always be communicated clearly before your appointment is scheduled. Once on site, our technician will perform a thorough diagnosis of your Solar Energy System and provide you with a detailed written estimate for any recommended work— with no obligation and no sales pressure.
