Connecting Darters Online Since 2013
Darts Thrown Year-to-Date
Playing Online is Easy, with or without a Webcam!
Webcam Optional. Video Not Required.
Use Cell Phone or In-App Messaging.
DartConnect Automatically Connects Players!
Connect with your opponent in the Scoring App to access your VideoConnect Room
NEW! Online Health Monitor
This feature provides real-time information about the connection quality for both you and your opponent during online play.
Choose Your Device Setup!
Multiple Device Setup
The Ultimate Flexibility!
Run the scoring app on a tablet next to your dartboard, while running VideoConnect on a separate device!
The Scoring Device
Launch the SCORING APP on your first device:
- Log In
- From the Welcome Screen, select “Play Online”
- On the device menu, select “Use Scoring App Only”
- Enter the Global Match Lobby or play a Private Match
For TOURNAMENTS:
- To play a Tournament Match, return to the Welcome Screen and go to the Tournament section to start a tournament match (Note: you will not need to exchange a connect code for tournament matches)
For LEAGUES:
- To HOST a League Match, return to the Welcome Screen and go to the League section to find your league in the league section and create the league match. Generate the connect code and tell it to your opponent
- To JOIN a League Match, select “Play Online” from the Welcome Screen, then “Join a match” to enter the Connect Code provided by the Host
The VideoConnect Device
Launch VideoConnect on a Separate Device:
- Open the DC scoring app and log in
- From the Welcome Screen, select “Play Online”
- On the device menu, select “VideoConnect Only”
VideoConnect is now ready!
- In the scoring app, connect to any online match with your opponent
- If your match list says “Waiting on opponent”, you are not yet connected in the scoring app
- Once you are both connected in the scoring app, a button will appear in your match list that says “Start VC”
- Tap this button to start the call, your opponent’s video picture should appear and you should now be able to talk to each other
Pro Tip! Quickly launch VideoConnect by bookmarking it in your web browser on your PC. If using a mobile device, you can save it to your home screen for convenient access. Learn How
Single Device (Split Screen) Setup
This option is recommended for large screen devices such as laptops or large tablets and will not work on a mobile phone:
- Log into the DartConnect Scoring App
- From the Welcome Screen, select “Play Online”
- On the device options menu, select “Split Screen Option: Scoring + VC”
- If using a tablet or mobile device, turn it to landscape orientation
- Drag the border between the scoring app and video to adjust the size of both
Your screen will now appear in split-screen, with the scoring app on the left and VideoConnect on the right:
- In the scoring app, connect to any online match with your opponent
- If your match list says “Waiting on opponent”, you are not yet connected in the scoring app
- Once you are both connected in the scoring app, a button will appear in your match list that says “Start VC”
- Tap this button to start the call, your opponent’s video picture should appear and you should now be able to talk to each other
Pro Tip! If using mobile devices, save the Scoring App and VideoConnect to your home screen for quick launch. Learn How
Compatibility & Troubleshooting
VideoConnect Device Compatibility
Device Compatibility
VideoConnect works best with modern devices & browsers!
If your system is compatible, when you first open VideoConnect, you’ll see the following message:
If you receive an “Unsupported” Message, you can try the following:
- Select “Test My Device” to check if your microphone and camera can work with VC. If you pass the tests, you’ll be able to use VideoConnect!
- Select “Return to DartConnect” to leave the VideoConnect screen and continue playing the match with scorekeeping only.
- NOTE: For single device split-screen mode, use a PC/Laptop for the best experience. This mode will work on compatible tablets/browsers with a larger screen, but will not work on a mobile phone.
Which Apple products will work?
The majority of newer Apple devices should be compatible. A large group of devices that do not work are ones Apple has deemed “Vintage & Obsolete.” For a list of these devices – Click Here
Please Note: Some older devices may appear compatible at first, but will not allow you to access some cameras or microphones.
Browser Compatibility
Browser Compatibility
To use VideoConnect, your device must use one of the following:
DartConnect Recommends using the Chrome Browser for all Devices
Except: Apple iPhones & iPads
For These Apple Mobile Devices – Use Apple’s Safari Browser
Laptop/Desktop
Windows
Chrome (Recommended)
Microsoft Edge
Apple
Chrome (Recommended)
Safari 11 and later
Mobile Devices
Android
Chrome (Recommended)
Apple
iOS 12 and later (Safari Browser Required)
Chrome is NOT compatible on Apple Mobile Devices
Media Permissions
Are you having trouble with video calling? Some browsers allow changes to default video and mic settings.
Google Chrome
If you are using Google Chrome, there are two options to change permissions and make changes:
OPTION 1
- Open VideoConnect using Google Chrome
- At top of browser to the left of the website URL and to the right of the refresh button you should see a lock icon. Click the lock icon.
- This will open your permissions setting for the website you are on.
- Change or confirm that Camera, Microphone and Notifications all say Allow
OPTION 2
Still not working or want to make additional changes (like notifications)? Follow these steps:
- Open VideoConnect using Google Chrome
- At the top right of your browser, click the three vertical dots, then select Settings
- Scroll down to the “Privacy and Security” Section and click Site Settings.
- Click Camera or Microphone.
- You can set a default for all websites to Ask before accessing
- Below that you will see a list of websites that need access to your video or microphone
- Click the > next to “app.dartconnect.com”
- Change Camera and Microphone to say Allow (recommended). If you select Ask, it will ask every time try to use VideoConnect instead of automatically allowing access.
- Still have extra questions? See Google Chrome’s official support documentation: Use Your Camera and Microphone
Firefox
If using Firefox, access your browser permissions by following these instructions: How do I open permissions manager?
If you have your settings set to “Always ask”, you may see the following dialogue box popup when you try to do a video call, where you can edit your settings:
Safari
VideoConnect is supported on Safari version 12.1 or higher. You can check your version in Safari menu, “About Safari,” and update from there if needed.
To access Safari permissions for audio and video:
- Click on the Safari menu at top left of your Screen
- Click on Preferences (see image above)
- Then a box will pop-up
In the Safari Preferences menu, do the following:
- Go to “Websites” at the top
- Select “Camera” from menu on the left
- You should see a list of websites (app.dartconnect.com) and a drop down menu
- Select Allow (if it says Deny, you will not be able to connect to a video call)
- Repeat steps above but for Microphone
- Exit by clicking the red dot in the upper left corner of that box.
- Return to Safari and try your video call again
Microsoft Edge
For access to your browser camera permissions:
- Open VideoConnect using Microsoft Edge
- If a dialog box appears asking if you want to give the website permission to use your camera or microphone, select Allow Once or Always Allow, or close the dialog box to block access
- If you’d like to access all permissions, please follow Microsoft’s documentation: Windows 10 Camera, Microphone, and Privacy
Internet Explorer
Internet Explorer is NOT RECOMMENDED for use with VideoConnect. We recommend Google Chrome instead.
Troubleshooting Tips
Troubleshooting Tips
Note: If VideoConnect does not work, you can continue playing the match with scorekeeping only.
Try these solutions for the most common VideoConnect issues:
- My browser isn’t recognizing the camera or microphone
This may be due to “permission settings”. For guidance in changing camera and microphone settings to allow VideoConnect, please see our section “Media Permissions” – Click Here
Tip: Use the gear icon to change which camera or device you are using.
- VideoConnect appears connected, but I do not have video or audio
First, both players should use the toolbar refresh icon to restart VideoConnect. If that does not work, refresh the entire web browser (don’t worry, if using split screen, the scoreboard will not be affected).
If neither refresh works, tap the red “hangup” icon on the toolbar and use “Test My Device” to check if there’s a problem with your camera or microphone.
- I am connected to my opponent in the scoring app, but my VideoConnect button says “Waiting on Opponent”
First, try refreshing the web browser to see update VideoConnect and see if the “Start VC” button now appears.
If still not working, use “Test My Device” to check if there’s a problem with your camera or microphone.
Do I need a Webcam to play online?
No! If you are playing with friends you trust or just a casual game, a webcam is completely optional.
Note that you still may want a way to talk and communicate for the best experience.
Can VideoConnect show a video of both the board and the player?
DartConnect’s VideoConnect service currently only supports one camera input and you must choose if you want to show the dartboard or the player, it can not do both.
To show both, some users use a third-party streaming software that allows you to merge two cameras into a single input to show both in the same video image. DartConnect can not provide support for how to do this as we can not assist with third-party software.
We suggest going to one of the online darts forums such as “DartConnect Match Finder” on Facebook and ask other experienced users to help you achieve this for your own online darts setup.
