Tag: support ticket deflection
From Automation to Autonomy: What AIOps Actually Looks Like Today
Ankush Dhar | | AI for IT operations, AI incident management, AI observability, AI runbook automation, AIOps, autonomous operations, DevOps automation limits, incident triage AI, MTTR reduction, operational automation AI, support ticket deflectionFor years, engineering leaders have been promised that automation would shrink operational work. CI/CD pipelines, runbooks, chatbots and DevOps tooling were supposed to mean reduced tickets, fewer incidents and fewer 3 a.m ...
