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Digital Apps Premium Support

Priority help for premium product owners.

Use this page when you have an active premium Digital Apps license and need product support for a plugin, theme or account issue.

Submit a support request Check documentation first
Priority queue for active premium license holders
24/7 request intake for urgent product issues
Product guidance from the team behind the plugin or theme

When to use premium support

For product problems that need the Digital Apps team.

Premium support is for customers who need help with an active Digital Apps premium product, not general pre-sale or custom project enquiries.

License-aware support

Premium requests are matched against your Digital Apps license so we can see the product, plan and purchase context before replying.

Clear ticket handover

Send the product name, license email, site URL and a focused description so the first reply can move straight into diagnosis.

Practical product help

Use premium support for installation issues, configuration questions, product defects and compatibility checks related to Digital Apps products.

Before you submit

Send the details that help us reproduce the issue.

A focused request is faster to triage. Include enough context for the support team to understand what changed, what you expected and what happened instead.

  • Your license email and order number if available
  • The Digital Apps product name and version installed
  • WordPress, PHP and WooCommerce versions where relevant
  • A short list of steps that reproduce the issue
  • Screenshots, logs or error messages copied exactly
  • Temporary admin or staging access only if we request it

Support flow

What happens after you send the request.

1

Submit the request

Use the form on this page and include the details needed to verify the license and reproduce the issue.

2

We triage the issue

The request is routed by product, severity and account context so the right person can review it.

3

You get the next action

We reply with troubleshooting steps, a fix path, a request for extra details or a product update note.

Scope

Know what belongs in a support ticket.

Premium support keeps product owners moving. If a request turns into custom implementation work, we will separate that from support and recommend the right next step.

Included

  • Digital Apps product installation and activation help
  • Premium license and account support
  • Bug reports for current product versions
  • Configuration guidance for supported workflows

Outside premium support

  • Custom development or feature builds
  • Fixing unrelated third-party plugins or themes
  • Server administration and hosting incidents
  • Hands-on site recovery without an agreed project scope

Submit request

Open a premium support request.

Use the form to send the request. In the message field, include your license email, product name, version number, site URL and the steps needed to reproduce the problem.

For sales, partnership or non-support questions, use the general contacts page instead.

Go to contacts