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Route Mobile

Overview

Route Mobile is a global cloud communications platform that enables businesses to send messages via SMS, WhatsApp, RCS, and more. By integrating Route Mobile with CleverTap’s WhatsApp Business solution, you can send personalized, automated WhatsApp messages at scale using your Route Mobile-approved WhatsApp sender.

With this integration, you can:

  • Trigger WhatsApp messages based on user actions or segments.
  • Personalize content using CleverTap's enriched user profiles.
  • Track delivery, read status, and user engagement directly in CleverTap.

This setup combines Route Mobile’s reliable messaging infrastructure with CleverTap’s powerful engagement engine, enabling you to drive conversion-oriented conversations.

🚧

Support for Integration

This integration is managed and continuously improved by Route Mobile. The CleverTap and Route Mobile integration has undergone stringent testing to ensure seamless functionality. For any questions or issues, contact Route Mobile for support and resolution.

Prerequisites for Integration

The following are the prerequisites for Route Mobile.

  • You must have the WhatsApp add-on enabled on the CleverTap account in addition to the Essentials Plan.
  • Ensure that WhatsApp onboarding for the phone number to be used with CleverTap is completed.
  • Ensure that you have the API URL and account credentials from Route Mobile.
📘

Activating a New Phone Number via Route Mobile

If you want to activate a new phone number with WhatsApp Business API via Route Mobile, contact your Account Manager from Route Mobile.

Integrate Route Mobile with CleverTap

This process involves the following three steps:

  1. Find Route Mobile WhatsApp account credentials
  2. Configure CleverTap dashboard
  3. Set Up CleverTap Callbacks with Route Mobile

Find Route Mobile WhatsApp Account Credentials

CleverTap recommends that you keep the following information handy before starting with the configuration on the CleverTap dashboard:

  • HTTP Endpoint
  • Username and password

Contact the Route Mobile WhatsApp Support Team or raise a request at Route Mobile. The response will include the username, password, and WhatsApp number for your WhatsApp account.

Configure CleverTap dashboard

To configure the CleverTap dashboard, perform the following steps:

  1. Go to Settings > Channels > WhatsApp > WhatsApp Connect from the CleverTap dashboard.
  2. Click + Add Provider and select Generic (Other) from the dropdown.
Provider Setup

Provider Setup

  1. Enter the following details:
FieldDetails
NicknameEnter the nickname as Route Mobile <10-digit phone number> for easy
reference.
Mobile NumberAdd your WhatsApp Integrated number with country code (for example, 918889500122)
Request TypeEnsure the Request Type is POST.
HTTP EndpointPaste the URL received from the Route Mobile team.
Ensure that the URL is in HTTPS format, i.e., your URL must begin with https://.
HeadersClick Header and enter the following key-value-pairs:
  • Key: API-KEY
  • Value: <Authentication Token>
    • Contact to [email protected] for API key.
    Delivery Report Callback URLThis URL is generated automatically in the CleverTap dashboard. Share the URL with Route Mobile’s account manager to configure it with the WhatsApp account.
    Inbound Message
    Callback URL    		This URL is generated automatically in the CleverTap dashboard. Share the URL with Route Mobile’s account manager to configure it with the WhatsApp account.
    1. (Optional) Select Mark this as default to make this service provider the default provider to send a WhatsApp message via Route Mobile.
    2. (Optional) Select Set auto-reply for users not tracked on CleverTap to automatically reply to users who message on WhatsApp but are not tracked on the CleverTap dashboard.
    3. (Optional) Set the Maximum Concurrent API requests between 30 and 1000. Consider your requirements and the provider's limitations when defining this value.
    4. Send a Test WhatsApp notification (refer to the following image).
    1488

    Send Test Message on WhatsApp

    Set Up CleverTap Callbacks with Route Mobile

    To set up CleverTap callbacks with Route Mobile, perform the following steps:

    1. Locate Callback URLs in CleverTap: Go to Settings > Channels > WhatsApp from the CleverTap dashboard. You will find the Delivery Report Callback URL and Inbound Message Callback URL under the Provider Configuration page.
    2. Share Callback URLs with Route Mobile: Copy both URLs and the WhatsApp phone number used in CleverTap, send them to the Route Mobile WhatsApp support team for configuration.
    Callback URLs

    Callback URLs

    Once configured, these webhooks ensure that message delivery reports and inbound messages sync correctly between CleverTap and Route Mobile.

    📘

    Message Templates

    You have to get your templates approved on the Route Mobile dashboard. Once approved, add the same templates in the CleverTap dashboard for sending out messages. For more information and queries about the Route Mobile integration, write to [email protected].

    Add Message Templates

    To create WhatsApp campaigns, you must have pre-approved WhatsApp message templates saved in the CleverTap dashboard. To add the templates, perform the following steps:

    1. Go to Settings > Channels > WhatsApp > WhatsApp Connect > Provider Nickname on the CleverTap dashboard.
    2. Select Templates and click + Template.
    Create a New Template

    Create a New Template

    1. Enter the template name.
    📘

    Naming WhatsApp Templates

    Template names and language variants must be unique for each provider configuration. This means that you can use the same template name once for each provider configuration.

    For example, if you have multiple provider configurations, such as Phone_1 and Phone_2, you can use the a particular template name once within Phone_1 and Phone_2.

    1. Select the language in which you want to display the message.
    2. Select the type of template header (Text or Media). For Media headers, you can use Image, Video, Document, or Location.
    3. Create a Limited Time Offer Template, if required.
    4. Enter the message content.
    5. Select Footer to add a footer text and a button (Quick Reply or a Call To Action).
    Define Template Content

    Define Template Content

    1. Click Save Template.

    Test a Message Template

    For detailed instructions on testing a WhatsApp message template, refer to Testing a Message Template.

    Create Campaign

    For detailed instructions on creating a WhatsApp campaign using Route Mobile as the provider, refer to Create a WhatsApp Campaign.

    Create a Journey

    For detailed instructions on creating a WhatsApp journey using Route Mobile as the provider, refer to Create a WhatsApp Journey.

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ct-maximize-btn",attrs:{type:this.windowState==="maximized"?j.Type.MINIMIZE:j.Type.MAXIMIZE,size:Yt.MAXIMIZE_ICON_SIZE,clickable:!0,stopPropagation:!0},on:{click:this.handleMaximize}})}renderCloseButton(){const e=this.$createElement;return e(j,{class:"ct-win-btn ct-close-btn",attrs:{clickable:!0,stopPropagation:!0,type:j.Type.CLOSE,size:Yt.CLOSE_ICON_SIZE},on:{click:this.handleClose}})}handleHeaderClick(){this.$emit(Yt.Event.HEADER_CLICK)}handleMaximize(){this.$emit(Yt.Event.MAXIMIZE)}handleClose(){this.$emit(Yt.Event.CLOSE)}};Object.defineProperty(De,"CLOSE_ICON_SIZE",{enumerable:!0,configurable:!0,writable:!0,value:20}),Object.defineProperty(De,"MAXIMIZE_ICON_SIZE",{enumerable:!0,configurable:!0,writable:!0,value:14}),v([y({type:String,required:!0}),f("design:type",String)],De.prototype,"title",void 0),v([y({type:String,default:"normal"}),f("design:type",Object)],De.prototype,"windowState",void 0),v([y({type:Boolean,default:!0}),f("design:type",Boolean)],De.prototype,"allowMinimize",void 0),v([y({type:Boolean,default:!0}),f("design:type",Boolean)],De.prototype,"allowMaximize",void 0),De=Yt=v([Z1({name:"WidgetHeader"})],De),function(t){(function(e){e.MINIMIZE="minimize",e.MAXIMIZE="maximize",e.CLOSE="close",e.HEADER_CLICK="headerClick"})(t.Event||(t.Event={}))}(De||(De={}));var f8;F1.Widget=class extends l1{constructor(){super(...arguments),Object.defineProperty(this,"config",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"debug",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"chatThreadRef",{enumerable:!0,configurable:!0,writable:!0,value:void 0}),Object.defineProperty(this,"widgetRuntime",{enumerable:!0,configurable:!0,writable:!0,value:null}),Object.defineProperty(this,"isOpen",{enumerable:!0,configurable:!0,writable:!0,value:!1}),Object.defineProperty(this,"windowState",{enumerable:!0,configurable:!0,writable:!0,value:"normal"}),Object.defineProperty(this,"isInitializing",{enumerable:!0,configurable:!0,writable:!0,value:!0}),Object.defineProperty(this,"initializationError",{enumerable:!0,configurable:!0,writable:!0,value:null}),Object.defineProperty(this,"toastMessage",{enumerable:!0,configurable:!0,writable:!0,value:""}),Object.defineProperty(this,"showToast",{enumerable:!0,configurable:!0,writable:!0,value:!1}),Object.defineProperty(this,"scrollPosition",{enumerable:!0,configurable:!0,writable:!0,value:0})}get runtime(){return this.widgetRuntime}get positionClass(){return`ct-pos-${this.config.position}`}logDebug(e,n,r="log"){(this.debug||r==="error"||r==="warn")&&console[r](`[Widget] ${e}`,n!==void 0?n:"")}async created(){try{if(this.logDebug("Initializing Widget"),this.widgetRuntime=new m_(this.config),this.setupRuntimeCallbacks(),!await this.widgetRuntime.initialize())throw new Error("Failed to initialize widget runtime");this.isInitializing=!1,this.logDebug("Widget initialized successfully")}catch(e){this.isInitializing=!1,this.initializationError=`Error initializing widget: ${e.message||"Unknown error"}`,this.logDebug("Failed to initialize Widget:",e,"error")}}mounted(){document.documentElement.style.setProperty("--ct-primary",this.config.color),document.documentElement.style.setProperty("--ct-primary-hover",this.config.colorHover),document.addEventListener("keydown",this.handleKeyDown)}beforeDestroy(){document.removeEventListener("keydown",this.handleKeyDown),this.isOpen&&this.unlockBodyScroll(),this.widgetRuntime?.destroy?.()}render(){const e=arguments[0];return e("div",{class:"ct-widget-container"},[this.renderLauncher(),this.renderModal(),this.renderToast(),e(p3)])}renderLauncher(){const e=this.$createElement;return e(K,{attrs:{id:"ct-launcher",text:"Ask",iconSize:20,prefixIcon:j.Type.ASK_AI,appearance:K.Appearance.LIGHTEN,color:K.Color.PRIMARY},class:"ct-widget-launcher",on:{click:this.open}})}renderModal(){const e=this.$createElement,n=["ct-widget-root",this.positionClass,{"ct-visible":this.isOpen,"ct-maximized":this.windowState==="maximized","ct-minimized":this.windowState==="minimized"}];return e("div",{class:n,attrs:{"aria-hidden":this.isOpen?"false":"true"}},[e("div",{class:"ct-widget-overlay",on:{click:this.handleOverlayClick}}),e("div",{class:"ct-widget-modal"},[this.renderModalContent()])])}renderModalContent(){return this.isInitializing?this.renderLoadingState():this.initializationError?this.renderErrorState():this.renderChatInterface()}renderLoadingState(){const e=this.$createElement;return e("div",{class:"ct-widget-loading"},[e(j,{attrs:{type:j.Type.ASK_AI,size:40}}),e("span",{class:"ct-loading-text"},["Initializing..."])])}renderErrorState(){const e=this.$createElement;return e("div",{class:"ct-widget-error"},[e(j,{attrs:{type:j.Type.ALERT,size:40}}),e("span",{class:"ct-error-text"},[this.initializationError]),e(K,{attrs:{text:"Retry",appearance:K.Appearance.OUTLINE,color:K.Color.PRIMARY},on:{click:this.retryInitialization}})])}renderChatInterface(){const e=this.$createElement;return this.widgetRuntime?e(Mt,{attrs:{runtime:this.widgetRuntime,height:"100%",width:"100%"}},[e("template",{slot:"header"},[e(De,{attrs:{title:this.config.name,windowState:this.windowState,allowMinimize:this.config.allowMinimize,allowMaximize:this.config.allowMaximize},on:{minimize:this.minimize,maximize:this.maximize,close:this.close,headerClick:this.handleHeaderClick}})]),e("div",{class:"ct-chat-interface"},[e(Y1,{ref:"chatThread",attrs:{projectName:this.config.name,enableVoice:this.config.enableVoice},on:{copy:this.handleCopy}})])]):this.renderLoadingState()}renderToast(){const e=this.$createElement;return this.showToast?e(X1,{attrs:{text:this.toastMessage,type:X1.Type.DANGER,position:X1.Position.TOP,showClose:!0},on:{close:this.handleToastClose}}):null}onRuntimeChange(){this.widgetRuntime&&this.setupRuntimeCallbacks()}handleKeyDown(e){e.key==="Escape"&&this.isOpen&&this.close()}open(){if(this.isOpen)return;this.isOpen=!0,He.widgetOpened(),this.lockBodyScroll()}close(){if(!this.isOpen)return;this.isOpen=!1,He.widgetClosed(),this.windowState="normal",this.unlockBodyScroll(),this.widgetRuntime?.stopListening?.(),this.widgetRuntime?.stopSpeaking?.()}lockBodyScroll(){this.scrollPosition=window.pageYOffset||document.documentElement.scrollTop,document.body.classList.add("ct-widget-open"),document.body.style.top=`-${this.scrollPosition}px`}unlockBodyScroll(){document.body.classList.remove("ct-widget-open"),document.body.style.top="",window.scrollTo(0,this.scrollPosition)}minimize(){this.windowState=this.windowState==="minimized"?"normal":"minimized"}maximize(){this.windowState=this.windowState==="maximized"?"normal":"maximized"}restore(){this.windowState="normal"}async retryInitialization(){this.isInitializing=!0,this.initializationError=null;try{if(this.widgetRuntime&&!await this.widgetRuntime.initialize())throw new Error("Failed to initialize widget runtime");this.isInitializing=!1}catch(e){this.isInitializing=!1,this.initializationError=`Error initializing widget: ${e.message||"Unknown error"}`}}handleCopy(){this.logDebug("Copy action triggered")}handleOverlayClick(){this.close()}handleHeaderClick(){this.windowState==="minimized"&&this.restore()}displayToast(e){this.toastMessage=e,this.showToast=!0}handleToastClose(){this.showToast=!1,this.toastMessage=""}setupRuntimeCallbacks(){this.widgetRuntime&&(this.widgetRuntime.setOnStateChange(e=>{this.logDebug("Runtime state changed:",e),this.$forceUpdate()}),this.widgetRuntime.setOnVoiceState((e,n)=>{this.chatThreadRef?.setVoiceState(e,n)}),this.widgetRuntime.setOnError(e=>{this.logDebug("Runtime error:",e,"error"),this.displayToast(e)}),this.widgetRuntime.setOnStreaming(e=>{this.logDebug("Streaming event:",e)}))}},v([y({type:Object,required:!0}),f("design:type",Object)],F1.Widget.prototype,"config",void 0),v([y({type:Boolean,default:!1}),f("design:type",Boolean)],F1.Widget.prototype,"debug",void 0),v([hn("chatThread"),f("design:type",typeof(f8=typeof Y1<"u"&&Y1)=="function"?f8:Object)],F1.Widget.prototype,"chatThreadRef",void 0),v([ds("widgetRuntime"),f("design:type",Object),f("design:paramtypes",[])],F1.Widget.prototype,"runtime",null),v([ge("widgetRuntime",{immediate:!0}),f("design:type",Function),f("design:paramtypes",[]),f("design:returntype",void 0)],F1.Widget.prototype,"onRuntimeChange",null),F1.Widget=v([Z1({name:"Widget",components:{ChatThread:Y1,ChatRuntimeProvider:Mt,WidgetHeader:De}})],F1.Widget);function h8(){try{const t=new Fn,e=document.createElement("div");e.id="ask-ai-root",document.body.appendChild(e),new l1({render:n=>n(F1.Widget,{props:{config:t}})}).$mount("#ask-ai-root")}catch{}}return document.readyState==="loading"?document.addEventListener("DOMContentLoaded",h8):h8(),window.AskAIWidget={Widget:F1.Widget,WidgetConfig:Fn},F1.WidgetConfig=Fn,Object.defineProperty(F1,Symbol.toStringTag,{value:"Module"}),F1}({});
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