Overview

Truecaller for Business is a verified business calling and messaging platform that displays a brand's verified name, logo, and contextual messaging on the recipient's call screen. The integration with CleverTap connects audience segmentation and campaign orchestration to Truecaller's Verified Campaigns channel via an outbound webhook, enabling branded call-screen experiences to be triggered for the right user at the right moment.

With this integration, you can:

• Trigger Verified Campaigns post-call pop-ups, missed call pop-ups, and sticky messages from CleverTap segments and journeys.
• Personalize the title, subtitle, CTA, and deep link of the call-screen experience using CleverTap user profile attributes and event properties.
• Orchestrate Truecaller as a channel alongside push, email, SMS, in-app, and WhatsApp inside a single CleverTap journey.
• Reach only opted-in audiences by qualifying users through CleverTap segment filters before the webhook fires.
• Measure downstream conversions in CleverTap by associating goal events such as call_completed or payment_made with the Truecaller campaign.

The following image shows the high-level data flow:

For more information about Truecaller for Business, refer to Truecaller for Business documentation.

Prerequisites for Integration

Ensure you have the following before starting the integration:

• An active Truecaller for Business account with a Customer Experience Solution subscription that includes Verified Campaigns.
• An active CleverTap account with the Webhook channel enabled. If the Webhook channel is not visible under Settings > Channels, contact the CleverTap account team to enable it.
• A Truecaller Verified Campaign template (post-call pop-up, missed call pop-up, sticky message, or business profile) created in the Truecaller Business Console, with the resulting campaign_id.
• The Truecaller Webhook Destination URL, Organization ID, and Webhook Token from the Truecaller Business Console.
• A CleverTap user profile attribute that holds the recipient's phone number in E.164 format (for example, +919619300858). This is typically Profile.Phone.

Integrate Truecaller with CleverTap

The integration process involves the following four major steps:

1. Create Verified Campaign Template in Truecaller.
2. Copy Webhook Credentials from Truecaller Business Console.
3. Create Truecaller Webhook Connector in CleverTap.
4. Create Webhook Campaign in CleverTap.

Create Verified Campaign Template in Truecaller

The template defines the visual content (title, subtitle, CTA, deep link, theme) that appears on the recipient's device. Each template is assigned a campaign_id that the CleverTap webhook payload references.

To create a post-call pop-up template, perform the following steps:

1. Sign in to the Truecaller Business Console at business.truecaller.com/signin.
2. From the left navigation, select Verified Campaigns, and then select Template Generator.
3. Select Post-call Pop-up as the campaign type.
4. Enter the display fields, such as title (for example, CleverTap), subtitle (for example, Engagement Platform), CTA text, and deep link.
5. Upload the required marketing assets, such as the logo and banner image, if not already present.
6. Click Save and generate template.
7. Copy the campaign_id assigned to the saved template (for example, CleverTap10). This value is required in the CleverTap webhook payload.

The template is now visible under Verified Campaigns > Campaigns in the Truecaller Business Console

Copy Webhook Credentials from Truecaller Business Console

CleverTap uses two values from Truecaller to authenticate every webhook call: the Organization ID and the Webhook Token. Both are configured in the Truecaller Business Console.

To copy the webhook credentials, perform the following steps:

1. From the Truecaller Business Console left navigation, select Webhook Setup.
2. Copy the Organization ID. This is a 16-character UUID assigned to the Truecaller account.
3. Click Regenerate token to view the Webhook Token, then copy it. Store the token securely; it functions like a password.

Create Truecaller Webhook Connector in CleverTap

The webhook connector tells CleverTap where to send the payload and which authentication headers to attach. It is configured once per Truecaller account and reused across multiple campaigns.

To create the webhook connector, perform the following steps:

1. From the CleverTap dashboard, select Settings, select Channels, and then select Webhook.

2. Click + New Webhook.

3. In the Name field, enter a descriptive name, for example, Truecaller.

4. Set the HTTP method to POST, and set the Destination URL to:

   HTTP

   https://enterprise-webhooks-noneu.truecaller.com/v2/campaigns

5. Under Headers, add the following three key-value pairs:

   Key	Value
   X-Org-ID	{{your 16-character org UUID}}
   X-Org-Token	{{your webhook token}}
   Content-Type	application/json

6. Click Save.

Create Webhook Campaign in CleverTap

The campaign defines who receives the Verified Campaign and when. The custom JSON body composed in the What step references the campaign_id from Truecaller and uses CleverTap personalization tags to populate the recipient phone number.

To create the campaign, perform the following steps:

1. From the CleverTap dashboard, select Campaigns, and then click + Campaign.

2. Select Webhook as the channel.

3. Define the target audience using segment filters. For example, qualify users opted in for calls or users in a specific lifecycle segment.

4. Set the campaign trigger:

   • Select Scheduled for batch outbound calls.
   • Select Event-triggered for real-time personalization aligned with call timing.

5. Select the Truecaller webhook connector created in the previous section.

6. In the What step, under Message, select Custom body.

7. Compose the JSON payload. The following example references campaign_id from Truecaller and uses the Profile.Phone personalization tag for the recipient phone number:

   

   JSON

   {
     "campaign_id": "CleverTap10",
     "receiver_number": "{{ Profile.Phone | default: '0000000000' }}",
     "contents": [
       {
         "display_unit": "cid",
         "title": "CleverTap",
         "sub_title": "Engagement Platform",
         "ttl": "1"
       }
     ]
   }

8. Click Preview and Test, then send a test to a phone number registered on Truecaller.

9. Place a call from the registered business number to the test device and confirm the post-call pop-up renders with the configured title, subtitle, and branding.

10. From the Truecaller Business Console, select Campaigns and confirm the test payload was received.

11. Click Publish to launch the campaign.

After the integration is live, Truecaller can be orchestrated alongside other CleverTap channels in segmentation, journeys, and personalization workflows.

Create Live Segment of Truecaller-Eligible Users

To target only users who have opted in for verified calls, create a Live Segment that filters on a custom profile attribute such as truecaller_opt_in.

To create the segment, perform the following steps:

1. From the CleverTap dashboard, select Segments, and then click + Segment.
2. Select Live Segment.
3. Add a filter on the user property truecaller_opt_in equals true.
4. Add an additional filter for users with a non-empty Profile.Phone.
5. Click Save.

Trigger Truecaller Campaign from Journey

Inside a CleverTap journey, the Truecaller webhook can be added as a step that fires after a qualifying event.

To add a Truecaller step to a journey, perform the following steps:

1. From the CleverTap dashboard, select Journeys, and then click + Journey.

2. Select an entry trigger, such as the event order_placed.

3. Add a Webhook action node.

4. Select the Truecaller webhook connector.

5. Compose the custom body using event properties for personalization, for example:

   JSON

   {
     "campaign_id": "CleverTap10",
     "receiver_number": "{{ Profile.Phone | default: '9619300858' }}",
     "contents": [
       {
         "display_unit": "cid",
         "title": "Order Confirmed",
         "sub_title": "Your order #{{ event.order_id }} ships tomorrow",
         "ttl": "1"
       }
     ]
   }

6. Click Save and Publish the journey.

Troubleshooting

The following table lists common issues and their resolutions:

For Truecaller-specific configuration questions, refer to Truecaller for Business documentation or contact the Truecaller for Business support team.

Verify Integration

Confirm the following before moving the integration to production:

• A Verified Campaign template is saved in the Truecaller Business Console with a known campaign_id.
• The Webhook Destination URL, Organization ID, and Webhook Token are copied from the Truecaller console and stored securely.
• A CleverTap webhook connector named Truecaller is saved with the correct destination URL and the three authentication headers.
• A test campaign sent through the connector returns a success response in CleverTap webhook logs and appears in the Truecaller Campaign Insights.
• The post-call pop-up renders correctly on a registered test device with the expected title, subtitle, branding, and CTA.
• receiver_number resolves from the user profile in test sends, not from the default fallback value.
• A goal event (for example, call_completed or payment_made) is associated with the campaign for downstream conversion tracking.
• Regulatory requirements for outbound calling in the target geography (for example, DLT registration in India) are satisfied.

After all checks pass, the integration is ready for production use.