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Knowledge Base Migration Service
Migrate Your Knowledge Base
to Document360
Our experts will migrate your documentation hosted across 100+ tools with services including content migration, SEO-safe URL redirection, and post-migration quality assurance.
Explore sites created by our experts
Get inspired by knowledge base designs built for top brands by our experts
Gong
NHS
Airtable
Whatfix
Soothe
Sisense
Gong
NHS
Airtable
Whatfix
Soothe
Sisense
See how our customers drive impact
Get ready to replicate the knowledge base success
The Document360 team made our knowledge base migration super smooth. They were organized, communicative, and genuinely easy to work with. They took care of everything from content transfer to redirects, and even stayed late to help us troubleshoot a few hiccups. I’d absolutely team up with them again.
Michelle
6sense
I am frankly amazed at how well and how rapidly you were able to migrate such a large body of complex documents to the Document360 platform. Also, your communication with us has been terrific: we always knew what was going on and where you were in the process. We appreciate the contact you maintained throughout the migration.
Ed DeJesus
Nasuni
We recently migrated over 2,000 articles to the Document360 system, and Jeeva was instrumental in making this transition seamless. He was highly communicative, keeping us updated every step of the way, and incredibly organized. Jeeva’s deep knowledge and willingness to help us understand the process made what could have been a complex and stressful project feel manageable and smooth. We’re grateful for his expertise and dedication!
Jessie Valle
Director of Customer Education, ClickFunnels
Frequently asked questions
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What exactly does the migration service include?
Our comprehensive service includes the full transfer of your content structure: all Categories, Folders, Articles, and Language Versions. We also assist in applying your Knowledge Base Design within the Document360 platform.
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Is there any content or structure that won’t be transferred?
We aim for a full-scale transfer, ensuring nothing is left behind. We meticulously migrate all core content. In rare cases involving highly customized, proprietary elements from your source platform, our team will notify you promptly and discuss the best alternative solution within Document360.
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Do you handle SEO and URL redirection during the migration?
Yes, absolutely. Preserving your SEO integrity is a core part of our migration process. We implement comprehensive SEO configurations and establish 301 redirects from legacy URLs to their corresponding Document360 pages, ensuring minimal ranking disruption and a seamless user experience.
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How long does the migration process typically take?
The timeline is determined by the complexity and volume of your content. After the Discovery & Analysis phase (Phase 1), we will provide you with a detailed, customized timeline, usually measured in weeks rather than months.
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How much involvement is required from my team during the migration?
Your involvement is primarily needed for three critical sign-offs: Initial content analysis, Brand/design approval (Phase 2), and the Final Quality Assurance (QA) verification (Phase 3). Our experts handle the heavy lifting of the technical transfer.
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Can I migrate from custom-built knowledge bases?
Yes. Our team has extensive experience migrating content from fully custom-built knowledge bases. We leverage multiple approaches — including API integrations, database, word or CSV exports, and tailored migration scripts — to ensure a seamless, accurate, and efficient data transfer regardless of the source platform.
