Resource Library
Here’s our library of resources around online documentation, knowledge base & more. They are available in different formats like guides, eBooks, videos, podcasts & more.

eBook
The Future of Technical Writing: AI’s Impact on Knowledge Management
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eBook
Knowledge Management in Credit Union
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Knowledge Management in Credit Union Discover the future of knowledge manag...
eBook
Request for Proposal template – Knowledge Base
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Request for Proposal Template – Knowledge Base Drafting a business case for procuring a knowledge base solution for your business...
eBook
Guide to setup documentation workflow
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Guide to setup documentation workflow Empower content writers with optimal ...
eBook
Rapid guide to launch your Knowledge Base
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Rapid guide to launch your Knowledge Base Successful customer support starts with a great knowledge base Impeccable support resour...
How To's
How to Write API Documentation with Examples
Oct 21, 2022 • Kingson S
When you buy a new product it comes with a manual to instruct you in how to use...
How to Create An Internal Wiki: Types, Benefits & Tools
Oct 22, 2021 • Jubina Prabhakaran
Did you know that employees spend nearly 2 hours per day searching for and gath...
How to Create a Good Internal Knowledge Base
Mar 15, 2018 • Christina Comben
We all know the importance of choosing the right knowledge base software when i...
How to create an FAQ Page Your Company: Tips & Benefits
Nov 19, 2020 • Jubina Prabhakaran
An FAQs page is something you may have thought about for your company, as a way...
The Expert’s Guide To Create A Self-Service Knowledge Base
Sep 18, 2020 • Document360 Team
knowledge base (noun) a compendium of self-service information that is avai...
Create Killer SaaS Product Documentation for Your Customers
Jan 23, 2018 • Catherine Heath
Documentation is the most rock n’ roll part of a SaaS company, right Probably...
Ultimate Guide to write instruction for User Manual
Jan 13, 2022 • Jubina Prabhakaran
User manuals are hugely important for users seeking to understand products and ...
How to Create Project Documentation with Examples & Benefits
Jun 14, 2022 • Selvaraaju Murugesan
Table of Contents What is Project DocumentationBenefits of Project...
Process Documentation Guide with Examples & Templates
Jun 11, 2021 • Pradeepa somasundaram
Introduction When your business expands, you get more and more moving parts an...
How to Create Technical Documentation with Examples
Jan 21, 2022 • Kingson S
All software products with simple or complex needs should be accompanied by tec...
Guides
Knowledge Base Software
This definitive guide will cover everything you need to know about knowledge base software...
Knowledge Base Articles
This complete guide will cover everything you need to know about writing Knowledge Base...
Internal Knowledge Base Software
In this guide we’ll be covering exactly what internal knowledge base software...
Podcasts
The Evolution of Hubspot’s Documentation with Megan Driscoll of HubSpot
Sep 22, 2022 • Megan Driscoll
Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss Hubspot’s documentation process in this episode of Knowledgebase Ninjas...
Technical Documentation with Tom Johnson of Amazon
Apr 22, 2020• Tom Johnson
Tom Johnson, Senior Technical Programmer Writer at Amazon joins us in this episode of Knowledgebase Ninjas to talk about his technical documentation...
Must Reads
5 Examples of Customer Self Service Portal
Jul 8, 2022 • Jubina Prabhakaran
It’s a fact that customers don’t always want to speak to your representativ...
Top 10 SaaS knowledge base examples to learn from
Apr 2, 2021 • Document360 Team
Customers are desperate to find the information they need – and quickly This ...
7 Best Examples of User Documentation & Help Guides
Jul 7, 2020 • Jubina Prabhakaran
Table of Contents What is user documentation Benefits of user docum...
13 Most Popular Tools for Technical Writing
Jul 11, 2018 • Sriram Hariharan
Having worked as a Technical Writer for about 10 years in my career, I’ve use...
Most Popular Online FAQ Tools & Software Compared
Dec 17, 2021 • Pradeepa somasundaram
Today's customers are net crawlers, and they need to find answers to their quer...
Top 20 Software Documentation Tools of 2023
Jul 30, 2021 • Pradeepa somasundaram
There’s so much more to your software product than just the code In order for...
Customer Service Knowledge Base Best Practices in 7 Steps
Oct 9, 2020 • Document360 Team
Introduction Every company’s reputation relies on its customers If the wo...
Top 8 ECommerce Customer Service Best Practices to Follow
Feb 11, 2022 • Jubina Prabhakaran
No matter which platform you are running your eCommerce business, customer serv...
Top 10 Tips for Great Technical Writing
Aug 1, 2019 • Document360 Team
Good technical writing is in the eye of the beholder, or so they say But the re...
Tutorial Videos
How to Detect Duplicate Content in Your Kno...
As your documentation grows, it's easy for similar or identical content to appear across multiple ar...
Generate Step-by-Step Guides & Demos w...
Documentation today is more than just text. Users expect engaging, visual, and easy-to-follow conten...
Convert Your Video into Step-by-Step Articl...
Your team’s product demos and walkthroughs are full of valuable knowledge, but turning them into h...