Data Security

Emapta’s Data Security Policies & Protocols

At Emapta, we don’t just safeguard your data – we fortify it. Armed with enterprise-grade encryption, ISO 27001, ISO 27701, SOC 2, and PCI DSS certifications, plus round-the-clock monitoring and ironclad building controls, we ensure your information stays secure—always.

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“Our certifications and attestations demonstrate our commitment to providing a secure data processing environment, minimizing the risk of breaches and ensuring our clients have full confidence in their global teams and the services Emapta delivers.”

Henry Vassall Jones

Chief Information Officer

Delivering World-Class ICT Solutions

Our IT security solutions are built on the globally recognized ITIL framework, ensuring your data is managed and protected with the highest standards of security and efficiency. With full redundancy, automatic failover, and round-the-clock IT support, we safeguard your operations and keep you running without interruption.

Tailored IT Solutions for Your Business

We collaborate with clients to create customized security, infrastructure, and endpoint solutions that align with onshore standards, offering flexible options suitable for all business sizes. Our IT Service Delivery team conducts an IT Calibration Call to assess specific requirements, ensuring a clear understanding of your IT needs for seamless integration before hiring your first team member.

We ensure multiple ISP connections using the most trusted telecom providers for resilience and load balancing. Our redundant configuration guarantees continuous connectivity, even during unforeseen outages. This advanced level of security and reliability is absolutely essential for maintaining the efficiency and high performance of offshore teams.

Our network links 16 Philippine offices and four global locations through two redundant data centers for seamless connectivity. We use BGP for routing and secure VLANs for tenant isolation, while Network Access Control (NAC) with 802.1x authentication manages user access. PRTG Network Monitoring System (NMS) ensures real-time visibility.

Employees have unique credentials with regularly updated complex passwords. Our workstations are connected to a Windows Domain, featuring strict security policies, managed Enterprise Anti-Virus, and automatic updates. For enhanced data security, we recommend our managed Data Loss Prevention (DLP) solution for offshore and onshore teams.

Data Security

Unmatched IT Security for Your Global Team

Emapta offers enterprise-grade IT security that protects your global team from today’s most advanced cyber threats. With 24/7 monitoring, advanced encryption, and SOC 2 and ISO 27001 certifications, we ensure your data is always secure and compliant. Whether your team works on-site or remotely, our comprehensive security solutions provide the protection and peace of mind your business needs.

SOC2 Security
SOC2 Privacy
EU GDPR Compliant
ISO 27701
ISO 27001
HIPAA Compliant
PCI DSS

Multi-Layered Safeguards for Complete Protection

Emapta’s robust data security solutions are designed to protect your information through a multi-layered approach, ensuring comprehensive coverage against various threats.
Physical Safeguards
Physical Safeguards
We implement CCTV surveillance, biometric access controls, and 24/7 building security to safeguard our facilities. These measures ensure a secure environment for all employees and assets.
Perimeter Protection
Perimeter Protection
Our next-generation firewall and secure DMZ establish robust perimeter defenses, complemented by network access control and BYOD security. VPNs further enhance secure remote access for authorized users.
Network Controls
Network Controls
We employ enterprise-grade wireless security controls along with a next-generation firewall to protect our network. An intrusion prevention system adds an additional layer of defense against potential threats.
Endpoint Security
Endpoint Security
Our endpoint security includes remote monitoring, host-based firewalls, and web filtering to protect devices. We also utilize anti-virus software, EDR, application whitelisting, strict PC lockdowns, endpoint encryption, and data loss prevention.
Human Element
Human Element
Employee background checks and security awareness training ensure our staff is prepared against threats. Regular phishing simulations and security audits help maintain vigilance and compliance.
Policy Management
Policy Management
We adhere to comprehensive IT Business Continuity Planning (BCP) and Disaster Recovery (DR) policies, along with robust information security and privacy guidelines. Our Information Security Management System (ISMS) and data privacy manual further strengthen our compliance framework.
Monitoring and Response
Monitoring and Response
We conduct regular vulnerability assessments and penetration testing to identify potential risks. Continuous 24/7 endpoint and network monitoring, along with BCP testing, ensures rapid response to any security incidents.

Safeguards Beyond Data Security

Data protection is just one layer of our commitment. Emapta’s integrated safeguards combine business continuity, legal and operational risk mitigation, and people-first facility management to ensure your team’s safety and success.

Emapta’s network of mid-size facilities ensures robust Business Continuity Planning (BCP). Strategically located across the country, these facilities allow for rapid operational shifts during crises, minimizing disruption. Each site features 100% power backup and strict BCP protocols, guaranteeing continuous access to your critical services.

We take on legal responsibilities for data privacy, implement robust processes to safeguard your operations, and ensure your offshore team seamlessly integrates with your culture through tailored training and on-site management. This enables your team to operate confidently and effectively, knowing risks are managed.

State-of-the-art facilities that prioritize safety, security, and Business Continuity Planning (BCP) for seamless operations. With dedicated Site Managers, on-site HR and IT support, and 24/7 security measures, we ensure exceptional service and a secure environment for your team. Additionally, accessible medical services and in-house fitness trainers promote overall well-being and support your team’s success.

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High-Performing Dedicated Teams

We help you build and operate your team transparently, efficiently, and equitably for both you and your talented workforce.

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