Redefining Customer and Employee Experience through better People Experience Strategies.

We help organisations create experiences where both employees and customers feel supported, valued, and empowered at every interaction.

Who we are

Your people experience partner

We align employee and customer journeys for real impact.

Attract

Engage

Develop

When organisations invest in both the employee and customer journey, they build happier and more productive teams, a loyal customer base, and fundamentally a successful business.

People Experience

It's important to understand what we mean by 'people experiences’.

People experience is simply, the experience an individual has with a particular business, their interaction, perception and relationship with them, and the influence of their experiences on interacting with the business in the future.

Appointment Booking

Reviews & Feedback

Interviews

Onboarding

New Starters & Leavers

Training & Development

Team Social Events

Reward & Recognition

Employee Support

Online Experience

Organisational Restructuring

Offboarding

“It's truly amazing for me as a small business, to know that we are partnered up with such a wonderful forward thinking, innovate and inspiring business. I feel that we are in very safe hands.”

"New starters connect with Abbie very well, as she's personable and makes everyone feel comfortable. Building this trust is vital to our organisation.”

“Creating psychologically safe places and ensuring professional boundaries are in place is so vital to us. Abbie is able to understand our dynamic and work to our comfortability so well”

We work with our clients in a way that best fits their business and their needs. Whether you want full support, or a collaborative partnership, or guidance to do it yourselves, we offer flexible ways to work together:

Do it for you

One word. Outsource. We take the burden away from you, and support you with executing on the project/programme or initiative no matter how big or small to ensure it is done to the best of our collective ability. Allowing you to continue keeping your own resources on moving your business forward, without distraction.

Do it with you

This is a true partnership. We work alongside your team, sharing the workload through audits, workshops, strategy sessions, and hands‑on support. Together, we make sure the work is delivered to a consistently high standard whilst also building the skills and confidence within your organisation.

Teach you to do it

If you prefer to take the lead but need clear direction, we’re here to guide you. Through training, audits, and clear, practical reporting, we give your team the insight and confidence to drive change independently and effectively.

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Hi, I’m Abbie.

Founder and Managing Director at Experity

“My drive behind Experity is simple… Move beyond the transactional ‘bums on seats’ approach and create a culture of partnership and empowerment to attract and retain the very best talent and customers long-term. It’s about bringing businesses and individuals together to spark values and ethos collaboration and shared success.”

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Something for everyone.

Be the partner of choice for organisational and people success.

Organisation

We have the tools and support available to suit all stages of your organisational lifecycle.

Employees

We support your employees through all stages, making Experity the ideal partner to support you with your people.

Customers

From first interaction to lifelong loyalty, we help you create customer experiences that drive satisfaction, trust, and growth.

The Whole Picture

We connect the employee and customer experience, helping you create an organisation people believe in and a brand they trust.

Over a 5 month period 400+ feedback responses were collected.

37.6% of this client feedback resulted in leads generated for for further information and business opportunities.A client who runs training workshops across multiple locations with various trainers and wanted an effective way to analyse performance and uncover opportunities for improvement and growth. We identified and successfully integrated a new system, which helped to streamline the collection of participant feedback, transforming it into Google Reviews to enhance online visibility, identify potential leads, and provide actionable recommendations to drive continuous improvement

“Abbie has a brilliant way of working with and flexing with organisations to deliver real, purposeful work. We can talk things through, and having that kind of partnership is invaluable.”

Recruitment ProjectThe client faced ongoing recruitment challenges, with previous hires lacking flexibility, openness to change, and alignment to values. Traditional hiring methods also risked unconscious bias, limiting diversity and future growth. At a critical point of expansion, They were seeking a fairer, future-focused approach centred on skills and attitude. Our Approach and Impact We redesigned their recruitment process around values, mindset, and potential. We introduced a bespoke blind recruitment process, anonymising CVs and assessing candidates purely on skills and attitude. This reduced bias, improved hire quality, and strengthened the foundations for long-term growth.

Let's chat.

Arrange a discovery meeting to get started.