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Setup & Configuration

11
  • What do the different user levels look like?
  • Do I need to set up more than one module for multiple offices?
  • Can I set up more than one office?
  • What does the new user email look like?
  • How do I properly edit the different field types in follow-up questions for 1-3 star reviews?
  • How do I edit the follow-up questions for 1-3 star reviews?
  • How do I edit my policy page?
  • How Do I Change My Rating Style?
  • How do I change my login password?
  • How do I share Google reviews on Facebook using the Review Sharing feature?
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Using the System

5
  • How do I customize my client or customer feedback questions?
  • How do I resolve a file?
  • How do I assign a file to an employee?
  • How do I set up the reminder/overdue feature for files that have not been worked on?
  • How do I organize by file type?
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Internal Communication

5
  • Is there a way to change the language for non-English speaking clients who want to leave reviews?
  • What Does a Customer See When Leaving a Non-Positive Review?
  • What Does a Customer See When Leaving a Positive Review?
  • How do I utilize automatic follow-up e-mails to promote Facebook/Google sharing?
  • How do I leave notes in a file/notify a customer from the system?
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External Marketing

12
  • When is the best time to ask for reviews? (Buying Five Minutes Strategy)
  • How To Share a Feedback Automatic Review to a LinkedIn Business Page
  • How do I adjust the logo on my public profile?
  • How do I add/adjust the headshot on my public profile?
  • How do I adjust the CTA on my public profile?
  • How Can I Only Show 4-5 Star Reviews on my List Reviews Embed?
  • How Can I Market the Reviews Module?
  • How can I request feedback from within the Reviews Module?
  • How do I use “Review Reminders” feature to ask clients for reviews?
  • How to embed a review widget or rating badge on my website?
  • Do you offer a bulk way to request customer feedback?
  • What review platforms can I connect?
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Tracking & Reporting

3
  • How Do I Know if Someone Opened a ‘Request Feedback’ E-mail?
  • How Can I Pull Reports?
  • How do I know if a customer clicked on Facebook/Google after leaving a positive review?
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Partners & Automation

3
  • Can I White Label your reputation management software?
  • Can I become a reseller for your reputation management software?
  • Do you offer an Online Reviews API?

Setup & Configuration

  • What do the different user levels look like?
  • Do I need to set up more than one module for multiple offices?
  • Can I set up more than one office?
  • What does the new user email look like?
  • How do I properly edit the different field types in follow-up questions for 1-3 star reviews?
  • How do I edit the follow-up questions for 1-3 star reviews?
  • How do I edit my policy page?
  • How Do I Change My Rating Style?
  • How do I change my login password?
  • How do I share Google reviews on Facebook using the Review Sharing feature?
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