Built to resolve the most complex queries on every channel
Fin handles even the most complex queries through a continuous improvement loop called the Fin Flywheel. Train Fin on your Procedures, knowledge, and policies, test performance before launch, deploy across every channel, then analyze and improve with AI-powered Insights—so every query is resolved accurately and consistently.
Train
Train Fin to resolve the most complex queries
Train Fin to resolve the most complex queries
01Train Fin on your Procedures, knowledge, and policies, so it follows your rules and resolves complex, multi-step queries accurately and reliably.
Featured Capabilities:
Procedures let Fin handle complex queries with multiple steps, business logic, third party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed.
Data Connectors enable Fin to securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.
Fin instantly learns from a variety of public and private knowledge sources, including Help Center articles, internal support content, PDFs, and URLs.
Guidance ensures every response reflects your brand voice and policies. Define tone, vocabulary, and style, and set rules for specific brands, customer segments, or product lines.
Test
Test performance with AI-driven Simulations
Test performance with AI-driven Simulations
02Run fully simulated customer conversations from start to finish to see exactly how Fin will behave before going live—so you know your Procedures work as intended.
Featured Capabilities:
Run fully simulated customer conversations from start to finish to test how Fin will respond. You can see what Fin is doing, when it is reasoning, and where it passes or fails.
All your Simulations live in a central library. When products or policies change and Procedures are updated, just hit Run all to check if anything has regressed or broken.
Preview changes in real time to see how Fin will respond, and refine answers until you’re ready to go live.
Test how Fin answers for various customer types across multiple brands by simulating different audiences or personas.
Deploy
Deploy Fin across every channel
Deploy Fin across every channel
03Deploy Fin across phone, email, chat, Slack, and more so every customer receives accurate, personalized responses, wherever they reach out.
Featured Channels:
Fin Voice is a radically better experience for every caller. It delivers instant, natural conversations that feel human and never lose context. Fin Voice is simple to set up, easy to preview, and works with all major telephony systems.
Fin replies instantly from your domain, in your brand voice, with clarity and accuracy—making email as fast and reliable as any other support channel.
Whether it's on your existing live chat tool, or the industry-leading Intercom Messenger—Fin delivers the best conversational support experience to your customers.
Fin delivers conversational support across WhatsApp, SMS and Discord, to keep the customer experience consistent across all your channels.
Fin supports your customers directly in Slack communities and Connect channels. Replies are instant, stay threaded, and feel native to Slack.
Use Fin’s API to embed Fin into your custom app—delivering fast, accurate support wherever your customers need it, without changing your existing systems.
Fin can deliver conversational support experiences consistently on your social channels too, including Facebook and Instagram.
Analyze
Analyze Fin with AI-powered Insights
Analyze Fin with AI-powered Insights
04Monitor performance, spot trends, and optimize with AI-powered Suggestions—then use those Insights to retrain Fin and continuously improve your customer experience.
Featured Capabilities:
Topics Explorer groups every customer conversation into Topics and Subtopics. Spot patterns, track trends, and catch issues before they impact customer experience.
CX Score is a breakthrough, AI-powered metric that gives you a complete view of your support quality across every customer conversation—no surveys required.
Fin generates content updates to improve answers. Accept with one click, and Fin will immediately use that content to deliver better responses.
The Optimize Dashboard highlights opportunities to improve Fin’s performance with AI-powered Suggestions. Accept with one click for instant optimization.
FAQs
FAQs
What types of work can Fin handle?
Fin can answer complex questions, execute actions through data connectors (like processing refunds, checking subscriptions, or tracking orders), perform guided troubleshooting, and escalate to humans with full context when needed. It handles end-to-end resolutions, not just answering FAQs.
How does Fin keep responses accurate and on-brand?
Fin uses your curated knowledge base, custom guardrails, and guidance settings to stay accurate and on-brand. It combines this with live data from your connected systems and can be tuned for tone, formality, and policy adherence to match your brand voice and compliance needs.
Does Fin support multilingual workflows?
Yes. Fin supports multilingual content and can handle translation workflows across all channels. This means global teams can maintain consistent quality and accuracy in multiple languages without building separate systems for each region.
