I'm annoyed. If you don't want to read about my frustration, stop now.
I like my hair to look nice and choose to wear it short. That means I need a haircut every 4 weeks. Finding a stylist who can do a precision cut has been a challenge and I'm grateful to have found someone who does good work. She is the manager of a franchise so her hours vary depending on availability of the staff to cover multiple shifts.
Now that I have family living with me I have to find a time when I can leave the grandchildren to drive to that location. It takes some adjusting to work that into our schedule. The franchise wants clients to check in online, so this is the process:
1. Call the franchise
2. Inquire if C____ is available
3. If she is available, hang up and check in online
4. Drive to the location
5. Get a good haircut
6. Drive home
For the past three months getting in to see her has frustrated me. Each month this has been the process.
1. Call the franchise
2. Inquire if C____ is available.
3. Listen to someone with limited English tell me "she be here at X o'clock
4. Wait until X o'clock.
5. Call to verify again
6. Check in online
7. Drive to the location
8. Get the haircut
9. Drive home
One month I failed to make the second call to verify and just checked in online at the time they said. She wasn't there and I was told, "She come tomorrow." When I checked in online the next day and drove to the location, she wasn't there. "She be back Monday." Or whenever. Lather, rinse, repeat.
Today is a holiday but I thought there might be a chance that she would work this afternoon since she sometimes comes in at three on Mondays. I followed Steps 1 through 5 but the line was busy. It was busy for 20 minutes so I thought perhaps she was there but faxing reports which would have tied up the phone line. I completed steps 7 and 8 but when I arrived at the franchise I was told, 'She come tomorrow." I explained that I had called earlier and been told she would arrive at 2 today. "She leave early." So, she arrived at 2 and left at 2:25? I know that she lives in another town and find it difficult to believe she would have driven all that way just to work 30 minutes. I drove home and tried calling again - yep, the phone was still busy, so either it's out of order or in the absence of the manager the others are chatting with friends.
This has happened three months in a row. The first month I complained to C____ about the wrong information. Last month I didn't say anything but did ask if her schedule was more settled. Apparently it wasn't. But I need a haircut and I'm annoyed that the employees either can't understand enough English to distinguish between ARRIVE and LEAVE; or perhaps they just say whatever and think that since I'm there I'll settle for someone else. Not happening. I've had bad haircuts from several others in that shop and if I can't have C____ I will begin looking for a new stylist.
Given a choice, I would take my business to a location where English is spoken by all employees.
Rant is over now. I still need a haircut.