It has the descriptions about all the Maturity Levels with a nice guide about next steps in order to consolidate next levels

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Great book. Must have for anyone serious about Kanban. Well written with great examples.

The Kanban Maturity Model (KMM) has as purpose supporting the adoption of Kanban and to developing organizational capabilities to create a business capable of survivability in the long term by delivering produces and services that meet or outserves customer expectations.

The book starts with the presentation of the model, describing the seven maturity levels (ML) and the observable behaviors and kanban patterns of each level. The maturity levels are:

- ML0 Oblivious: the organization is oblivious to the need to follow a process, with ambivalence about the value of management and lack of collaborative working

- ML1 Emerging: there is a recognition that management adds value but there is no consistency of process, policy usage, or decision framework. There is no consistency of the desired outcome

- ML2 Defined: there is a basic definition of processes, workflow, policies, and decision frameworks, which are followed consistently. However, there is still a lack of consistency in the desired outcome

- ML3 Managed: there is a consistency of process, policy usage, or decision frameworks. There is now a consistency of the desired outcome with customer expectations being met

- ML4 Quantitatively Managed: the organization moves its focus to economic outcomes as well as developing robustness against unforeseen events and exceptional circumstances. The goal is to be ever "fitter-for-purpose" from the perspective of a variety of stakeholders

- ML5 Optimizing: the focus is now on optimizing for efficiency and improved economic outcomes, increasing productivity without sacrificing quality, increasing margins, extracting premium prices for premium classes of service or quality, minimizing costs, and optimizing the value of work done through a superior prioritization and triage capability. Significant job satisfaction is now derived from delivering improvements

- ML6 Congruent: the business is truly "built to last". At this level, the business is capable of questioning the identity of the business, its purpose, what is done to deliver on its purpose and how it does that. The business anticipates market needs as it is constantly redesigned around customer segments aimed at long term survivability

Then on part II, the book delves into the practices available at each maturity level, presenting them in six chapters that group them into the each of the Kanban values: Visualize, Limit Work-in-Progress, Manage Flow, Make Policies Explicit, Implement Feedback Loops, and Improve Continuously, Evolve Experimentally. If the part I is about the depth of the model, part II is about its breadth of each maturity level.

The integration of the model with the Fit-for-Purpose framework (co-created by David Anderson, one of the co-authors of the KMM) and with the Real World Risk Model gives more tools to support a Kanban adoption. The Fit-for-Purpose, in special, make the classes of services more focused on the stakeholders perspective thanks to the framework's metrics classification. The mapping of the Real World Risk Model, interwoven with the maturity levels and its practices gives the business the capabilities of risks' hedging in an increasing awareness level.

The book is more a reference than a pleasant cover-to-cover reading. Part 1 has a more prose style. Part II, however, is the reference part of the book (and the longest) and is all about the practices. But I recommend a cover-to-cover reading as a lot of Kanban adoption gems are available in part II. It will give food for thought, making the reader reflect on his previous Kanban implementation attempts (and even on projects not managed with a kanban system). Absolutely essential to any Kanban practitioner.

Everyone apparently "knows" how to do Kanban. But most people basically have an understanding of the first 2-3 Maturity Levels. This book provides detailed information about all practices, how to overcome resistance, how to get from one Maturity Level to the next one, and so much more.

Having said that and reading some of the less-than-5-star ratings: of course, a book can only get you so far. This is not a coach, giving you detailed solutions for the problems you are facing. The translation of the concepts to your real world still needs to be done by someone capable.

David Anderson and Teodora Bozheva have described an extremely valuable experience in managing and improving of workflow with the resources of Lean Kanban. The book is very good.