Pivot
Announcement: New Knowledge Center - Zendesk
We have updated how you access product information and support resources. This site will be going away soon.
The existing Knowledge Center has been replaced with a new Zendesk Knowledge Center. Going forward, all product updates, guides, and support materials will be published exclusively on the new platform: https://pivot-rp.zendesk.com/hc/en-us
What this means for you:
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The current Knowledge Center will no longer be updated
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All new and future content updates will be available only in the Zendesk Knowledge Center
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We recommend updating any bookmarks still pointing to this site and suggest you begin using the new site as your primary help resource
Welcome to Pivot-RP™
Welcome to Pivot-RP. On this page you will find the most up-to-date information and resources for Pivot-RP, broken down into easy to navigate sections.
Turn opportunities into outcomes with Pivot-RP
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Search the most trusted, expert-curated source of funding information
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Funding opportunities are comprehensive in content type and global in scope
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Save searches and track funding opportunities
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Discover collaborators
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Get tailored funding recommendations and alerts
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Gain insights from previously awarded grants
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Inform your funding strategies with our authoritative global funding news and analysis service
If you wish to contact or chat with our Support team, use this form.
- Product Documentation
- Access the latest documentation for Clarivate products
- Pivot-RP Overview
- Getting Started with Pivot-RP
- Searching for Funding Opportunities
- Viewing and Managing Funding Opportunities
- Recommending and Sharing Funding Opportunities
- Pivot-RP Profiles
- Conferences and Papers Invited
- Awarded Grants
- Admin Dashboard
- User Groups
- Pivot Gallery
- Appendix: Third-Party Integrations
- Release Notes
- Stay informed about the features and capabilities included in each product release
- Training
- Learn the essential components and workflows of Pivot-RP, which will help you discover research funding opportunities.
- Product Materials
- Learn more about product resources and materials to better serve your product needs
- Knowledge Articles
- Answers as provided by our product analysts, to commonly raised questions.
- Can a closed SalesForce case be re-opened?
- Customer ability to close Salesforce Cases
- How can I contact ExLibris for assistance with a Pivot issue?
- How to contact Ex Libris for assistance or to discuss technical matters?
- Introduction to the Knowledge Center
- Knowledge Center Questions and Answers
- New to working with Support and not sure where to begin
- Pivot-RP: Idea Exchange
- Pivot-RP SSO Authentication and Workflow
- Pivot FAQs : Admin FAQs Funding
- Pivot FAQs : Pivot User Funding FAQs
- Pivot FAQs : Pivot User Profile FAQs
- Pivot Federation details
- Remove Pivot Admin Accounts
- SSO - Single Sign On (Shibboleth/OpenAthens) and Pivot-RP
- Subscribe for CKC page updates, using RSS feeds
- Tips for Advanced Document Searching in the Customer Knowledge Center
- What is Case Status, and What Does It Mean?
- What is Ex Libris Escalation Policy?
- Why isn't Opp ID 183376 showing in my search results
