1. Introduction

Layercode Inc. ("Layercode," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI infrastructure platform and related services.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and billing information.

Usage Data

We automatically collect information about how you use our services, including API calls, session metadata, and performance metrics.

Voice Data

Our platform processes audio data from your voice AI applications. Session recordings are stored securely and retained according to your plan settings. You control the retention period and can delete recordings at any time.

3. How We Use Your Information

To provide and maintain our services
To process transactions and billing
To send service-related communications
To improve and optimize our platform
To detect and prevent fraud or abuse
To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

Service providers who assist in operating our platform (hosting, analytics, payment processing)
Third-party voice providers you choose to use (ElevenLabs, Deepgram, etc.)
Law enforcement when required by law
Other parties with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your data:

TLS 1.3 encryption for data in transit
AES-256 encryption for data at rest
SOC 2 Type II compliance (audit in progress)
Regular security assessments and penetration testing
Access controls and audit logging

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Session recordings are retained according to your plan:

Developer plan: 7 days
Pro plan: 30 days
Enterprise plan: Custom retention period

You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent

To exercise these rights, contact us at privacy@layercode.com.

8. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process data based on legitimate interests, contractual necessity, or your consent.

9. Cookies

We use essential cookies to operate our platform and analytics cookies to improve our services. You can control cookie preferences in your browser settings.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our platform.

12. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

Layercode Inc.
Email: privacy@layercode.com

Privacy Policy