Grievance Handling Course

Toronto Regional Office of the Public Service Alliance of Canada.

Grievance Handling

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Module 1

Module 1 Handouts

Handout 2 - Thoughts about Grievances

Handout 3 - Things to Know About the Grievance Process

Handout 4 - Adjudication vs Arbitration

Handout 5 - Grievance Mediation Fact Sheet

Handout 6 - The Grievance Procedure - How Does It Work

Handout 7 - Grievance Process - Canada Post

Handout 8 - Grievance Process - Canada Revenue Agency

Handout 9 - Grievance Process - Canadian Food Inspection Agency

Handout 11 - Grievance Process - Treasury Board

Handout 12 - Grievance Process - Academic Sector DCL

Module 2

Module 2 Handouts

Handout 1 - Roles Responsibilities and Legal Rights Scenarios

Handout 2 - Our Rights Under The Law

Handout 3 - Discipline - Rights to Union Representation

Handout 4 - Unfair Labour Practices

Module 3

Module 3 Handouts

Handout 1 - Workplace Problem Solving Routes for PSAC Members

Handout 2 - Grievances and Complaints Involving Human Rights

Handout 3 - Policy on Workplace Harassment

Handout 4 - The Organizing Model of Grievance Handling

Handout 5 - Applying the Organizing Model Scenario

Handout 6 - 7 Ws

Handout 7 - Shop steward fact sheet and checklist

Module 4

Module 4 Handouts

Handout 1 - Interviewing the member - Role play instructions

Handout 2 - Grievance form

Handout 3 - Grievance transmittal form

Handout 4 - Analyzing a grievance

Handout 5 - Sample Grievance Wording

Module 5

Module 5 Handouts

Handout 1 - Discipline - Mitigating Factors

Handout 2 - Operational Requirements - Some Principles

Module 6

Module 6 Handouts

Handout 1 - Case file - Exercise Eduardo

Handout 2 - PSAC Grievance File Check List

Handout 3 - Rayonnier Quote

Handout 4 - Duty of fair representation

Handout 5 - Discriminatory arbitrary bad faith

Useful Documents

Stewards Toolkit

Steward Fact Sheet

Grievance Transmittal Form

Case - Abram and Anderson

Abram and Anderson - Management

Abram and Anderson - Member

Abram and Anderson - Steward

Abram and Anderson - Outcome

Case - Applin et al

Applin et al - Management

Applin et al - Member

Applin et al - Steward

Applin et al - Outcome

Case - Ayoub

Ayoub - Management

Ayoub - Steward

Ayoub - Outcome

Case - Hamilton and Hutchinson

Hamilton and Hutchinson - Management

Hamilton and Hutchinson - Member

Hamilton and Hutchinson - Steward

Hamilton and Hutchinson - Outcome

Case - J. Doe

J. Doe - Management

J. Doe - Member

J. Doe - Steward

J. Doe - Outcome

Case - Machacynski

Machacynski - Management

Machacynski - Member

Machacynski - Steward

Machacynski - Outcome

Case - Murat

Murat - Management

Murat - Steward

Murat - Outcome

Case - Whyte

Whyte - Management

Whyte - Steward

Whyte - Outcome

PSAC Links

PSAC Ontario – Ontario

Public Service Alliance of Canada

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