Inspired by tech's growth, I aim to shape a smarter future with computer science.

MD FAHIMUL ISLAM | Linktree

AI Agents for Advanced Fraud Detection

Evaluated supervised/unsupervised learning, RL, CNNs/LSTMs, GAN‑based augmentation, and NLP phishing detection, plus MAS/cognitive agents for adaptive fraud detection in production‑like settings. Addressed class imbalance, interpretability, ethics/GDPR, and compute constraints; reviewed XAI, federated learning, blockchain integrity, and adaptive models as future enablers.

Digital Notetaking & eSupport Consultant
TERRA CONSULTANCY
London, England, United Kingdom

📝 Digital Notetaking: Captured high-fidelity technical discussions, system requirements, and operational decisions across multi-sector environments.

💻 Technical eSupport: Delivered terminology-accurate IT communication and documentation aligned with organisational and regulatory standards.

🔐 Information Security: Applied ISMS-aligned data handling, encrypted workflows, and controlled access to protect sensitive information.

⚖️ Compliance: Ensured adherence to the Data Protection Act and relevant legal frameworks in all data processing activities.

📂 Documentation & Governance: Managed session records, artefact control, and SLA-aligned workflows in line with client policy and compliance requirements.

🔎 Scope Assessment: Evaluated technical complexity and system context prior to accepting assignments.

Digital Notetaking & eSupport Consultant

Business Development Consultant

Business Development Consultant (Internship)
Diablo Sugar Free
Greater London, England, United Kingdom

📈 Market Research: Identified new UK business opportunities, generating qualified leads.

🤝 Client Engagement: Supported relationship-building to enhance satisfaction and upsell potential.

💼 Sales Support: Assisted in creating tailored proposals and sales strategies.

📊 CRM & Forecasting: Maintained CRM data to improve sales pipeline visibility.

🧠 Planning: Contributed to business development plans for the health-conscious market.

🗣️ Product Demos: Participated in client presentations and product demos.

🌐 Partnerships: Helped identify and engage with potential partners.

💬 Team Collaboration: Worked with marketing and operations on go-to-market initiatives.

📝 Contracts: Reviewed SLAs and supported contract drafting.

🔍 Competitor Analysis: Researched market trends and pricing strategies.

Digital Business Strategy Consultant

QATAR PRESS
Digital Marketing Executive & Campaigns Coordinator
Doha, Qatar

📱 Social Media Management: Managed social media accounts, creating and scheduling content for audience engagement and brand visibility.

📊 Campaigns: Developed digital marketing campaigns (social media ads, content marketing) to drive engagement.

🔍 SEO & PPC: Managed SEO and PPC (Google Ads, Meta Ads) to increase traffic and improve rankings.

📈 Analytics: Used Google Analytics to evaluate and improve digital content performance.

🎥 Content Creation: Created and curated digital content (photos, videos, blog posts).

📧 E-Newsletter Campaigns: Led email campaigns to enhance brand relationships.

🚀 Trend Research: Researched digital trends to improve brand presence.

🎨 Brand Consistency: Ensured brand voice and visual consistency across channels.

📊 Reporting: Monitored KPIs, delivering insights to improve strategies.

Driving Engagement: Social Media & Digital Marketing

Served as a Digital Marketing Consultant for the West Hendon Business Association (Charringtons London), developing a short-term marketing strategy aimed at increasing brand awareness and enhancing local presence. The project emphasized promoting the association’s services through digital channels, refining online content, and supporting engagement initiatives tailored to the surrounding community.

“Qatar Now” Digital Campaign for National Awareness Week

Directed a cross-platform digital campaign at Qatar Press to showcase Qatari culture and encourage civic engagement. The campaign involved producing a wide range of multimedia content in collaboration with influencers and creatives. It included managing targeted online advertisements, designing and launching email newsletters, and creating interactive content to engage diverse audiences across social media platforms.

“Qatar Now” Digital Campaign

IT Support Technician

HAWKRIDGE HAMILTON
Information Technology Support Technician
London, England, United Kingdom

🖥️ Technical Support: Delivered 1st–3rd line desktop and remote support across multiple sites, resolving incidents within SLA.

⚙️ System Maintenance: Installed, configured, and maintained desktops, laptops, and network peripherals to ensure optimal performance.

🔒 Security & Updates: Supported system rollouts, updates, and patching, strengthening stability and cybersecurity posture.

📚 Documentation: Recorded incidents, fixes, and technical procedures to build a scalable internal knowledge base.

🤝 Collaboration: Worked with IT teams on infrastructure improvements and small-scale projects for smoother operations.

🗣️ User Training: Delivered clear, user-friendly technical guidance, improving first-time resolution rates.

IT Support Technician 

Customer Experience Representative

QATAR STARS LEAGUE
Customer Experience Representative
Doha, Qatar 

🎉 Event Coordination: Assisted in organizing meetings, conferences, and award ceremonies, ensuring seamless execution and superior guest experience.

👥 Customer Service: Delivered exceptional service at events, managing check-ins, ticket changes, and attendee concerns.

📍 Logistics Management: Coordinated venue selection, catering, and event registration, ensuring smooth event operations.

📱 Event Promotion: Promoted events on social media, increasing visibility and boosting attendance.

📚 Administrative Support: Maintained booking records, processed payments, and liaised with vendors.

💡 On-Site Support: Provided on-site support, assisting with creative decisions and troubleshooting during events.

STORE 974 ELECTRONICS W.L.L – IT Support Specialist

STORE 974 ELECTRONICS W.L.L
IT Support Specialist
Doha, Qatar 

🔐 IT Security & Compliance: Implemented cybersecurity measures, educating staff on data protection and ensuring regulatory compliance.

📊 Audit & Asset Management: Participated in IT audits and managed asset inventory for operational transparency.

🛠️ Support & Troubleshooting: Developed knowledge base articles and provided Tier 1 & 2 support, resolving issues within SLAs.

🔄 Business Continuity: Contributed to disaster recovery planning and backup verification.

🌐 Remote Support: Delivered IT support and training for hybrid/remote teams, ensuring smooth onboarding and network access.

💻 System Management: Supported Office 365, Microsoft Teams, and managed IT assets for technology upgrades.

🖥️ Hardware & Network: Installed, configured, and repaired IT hardware and network devices.

⚡ Safety Compliance: Conducted safety checks on equipment to minimize failure risks.

IT Support Specialist

Projects

IT Infrastructure Optimization

Led an initiative to improve the IT infrastructure at Store 974 Electronics. The project focused on enhancing system performance and reducing operational disruptions. Responsibilities included analyzing current system configurations, restructuring components to improve stability, and introducing automation to reduce manual processes and improve eﬃciency.

Professional Profile

Inquiries

MD FAHIMUL ISLAM

I am an IT Support Specialist with extensive enterprise-level experience delivering multi-tier technical support, systems optimisation, and operational governance across complex, multi-site environments. I collaborate with stakeholders to implement secure IT solutions, ensure regulatory compliance, streamline workflows, and drive operational efficiency. For professional inquiries, consulting, or partnership opportunities, please contact me via email, LinkedIn, or Linktree.