🚚 Where do you ship?

We ship to most European countries, including the UK. We do not currently ship outside Europe, but you can contact us at sales@getcyrus.com for inquiries.

💰 How much are the shipping costs?

Shipping costs are calculated at checkout based on your location. We offer free shipping on orders over €60 (excl. VAT) for the 🇳🇱 Netherlands, 🇧🇪 Belgium, 🇱🇺 Luxembourg, 🇩🇪 Germany, 🇫🇷 France, 🇦🇹 Austria, 🇮🇹 Italy, 🇪🇸 Spain, 🇵🇹 Portugal, 🇸🇪 Sweden, and 🇩🇰 Denmark. These thresholds apply after discounts are deducted.

⌛ How long does shipping take?

Orders are usually shipped within 24 hours. Delivery times depend on your location and shipping method, but orders within Europe and the UK are usually delivered in 1-5 business days.

📦 Will I get a tracking code?

Yes! We email a tracking code within 48 hours of your order. If you haven’t received it, check your spam folder or contact us at support@getcyrus.com.

💳 What payment methods do you accept?

We accept Debit/Credit Cards, PayPal, Klarna, and major payment methods available in your region.

💸 Is VAT included in the prices?

No, all prices are shown excluding VAT. VAT is calculated and added at checkout based on your location. If you're a business (B2B) outside the Netherlands, you may be eligible for VAT-exempt purchasing by providing a valid EU VAT number at checkout.

🎁 Can I send a gift?

Yes! Add a Gift Box on the shopping cart of our webshop and include a message—we’ll handwrite it on a card for the recipient.

🔄 Can I return my order?

We don’t accept returns, but if your order arrives damaged, we’ll refund you. Read our return policy at https://getcyrus.com/return-policy or contact support@getcyrus.com for assistance.

📉 Do you offer bulk pricing for businesses?

Yes! Distributors, wholesalers, horeca establishments, and other businesses can fill out our introductory form at https://getcyrus.com/business-quote to schedule a meeting with our sales manager.