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(Translated by Google) Very bad service...in addition to the employees at counters 3 and 4 talking badly about patients and companions who complain about the delay in service...they don't explain anything when the patient arrives...they just ask if it's a scheduled exam and tell them to get a number that takes a while to be called...the values ​​that the company claims to have, which are for humanized service, are not applied in practice. In addition to talking badly about patients and companions, the employees act with an air of superiority...it's sad to see that nothing is done about this.

(Original)
Atendimento muito ruim...além das funcionarias dos guiches 3 e 4 ficarem falando mal dos pacientes e dos acompanhantes que reclamam por causa da demora no Atendimento...não explicam nada quando paciente chega...só perguntam se é um exame agendado e mandam pegar uma senha que demora para ser chamada...os valores que a empresa diz ter que é de Atendimento humanizado, não é aplicado na prática. Além de falarem mal dos pacientes e acompanhantes as funcionarias agem com ar de superioridade...é triste ver que nada é feito em relação a isso.

(Translated by Google) I DO NOT RECOMMEND IT AT ALL. The poor service started right at the counter. We were called upstairs and waited more than half an hour for them to call us for the exam, and they also called someone else first who arrived much later than we did. I went to tell the doctor about it and he was super rude to me and my wife. Even public clinics have better service than this one. It's absurd, and all the ones we went to gave us the results right away, but this one said we had to wait up to 2 business days to receive the results. Where have you ever seen that? DON'T WASTE YOUR TIME GOING TO THIS TRASH!

(Original)
NÃO RECOMENDO DE JEITO NENHUM. O mal atendimento começou logo no guichê. Fomos chamados lá pra cima e ficamos esperando mais de meia hora pra nos chamarem para o exame, além de chamarem primeiro outra pessoa que chegou muito depois do horário que chegamos. Fui comentar com o médico sobre e o mesmo foi super grosso comigo e minha esposa. Até as clínicas públicas tem um melhor atendimento do que essa. Um absurdo, além de que todas as que fomos nos entregaram os resultados logo após, essa disseram que temos que aguardar até 2 dias úteis pra receber o resultado. Onde já se viu isso ? NÃO PERCAM SEU TEMPO INDO NESSE LIXO !

(Translated by Google) Terrible experience, first and last! I chose the clinic because it was close to my house and it was nothing but a headache. They ask you to arrive half an hour before, which in my case would be 9 am, you get a number and are never called (even with priority). There are three people working at the reception and they keep calling out names and no one understands what it is. I went to ask why they weren't calling me and they said they would call me. It took more than 20 minutes and they only called me by name. Until they called the administrator to speak to her and she said that during peak hours they call out numbers, but when they don't call me by the names scheduled, but NOWHERE does this information exist and the girls at the reception simply don't explain this. They prefer to throw a tantrum and get upset when we question the delay in the service.

After that, they called me by name, in other words, I got a number for nothing, and I was called only around 9:30 am. I went up to wait for the doctor to call and you could see the doctors walking around the clinic, almost 20 minutes late from the scheduled time and finally they called my name. I was told at the reception and by the doctor that I could pick up the images from the exam as soon as I left, that I just had to go to the counter. The girl who was helping me said she was going to get coffee, meaning she couldn't see me, but she also didn't give me any information about whether someone else would release the images or how long it would take. In the end, I gave up on picking them up on the same day.

I wasted my time and patience, and they even made fun of you... Terrible service! I'll never go back to that place.

(Original)
Péssima experiência, primeira e última! Escolhi a clínica por ser perto da minha casa e foi só dor de cabeça. Pedem pra chegar meia hora antes que no meu caso seria 9h, você pega senha e não é chamado nunca (mesmo no preferencial). Tem três pessoas atendendo na recepção e ficam chamando nomes e ninguém entende o que é. Fui perguntar por que não estavam chamando e falaram que já iam chamar, mais de 20 minutos e o só chamavam por nome, até que chamaram a administradora para falar com ela e ela disse que em horário de pico chamam senha, mas quando não chamam pelos nomes agendados, mas em NENHUM lugar tem essa informação e as meninas da recepção simplesmente não explicam isso, preferem fazer birra e achar ruim a gente questionar a demora no atendimento.
Após isso chamaram pelo nome, ou seja, peguei senha pra nada, e fui chamada perto só das 09:30, subi para aguardar o médico chamar e se viam os médicos passeando pela clínica, quase 20 minutos de atraso do horário marcado e finalmente chamaram meu nome.
Me informaram na recepção e o médico que eu poderia pegar as imagens do exame assim que saisse ali, que era só passar no guiche. A menina que estava atendendo disse que iria tomar café, ou seja, não podia me atender, mas tbm não passou nenhuma informação se outra pessoa iria me liberar as imagens ou quanto tempo ela demoraria, por fim até desisti de pegar no mesmo dia.
Perdi meu tempo, paciência, e ainda debocham da sua cara... Péssimo atendimento! Jamais volto nesse lugar.

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