Shellsea is a specialized jastip (personal shopping) service focused on importing authentic sportswear from USA, China, Australia, and Korea to Indonesia. We handle everything from purchase to delivery to your door.

Which countries do you source from?

We source sportswear from 4 major markets: United States, China, Australia, and South Korea. Each country offers different brands and pricing advantages.

Do you have a physical store?

No, we are an online-only service. You can order through our website (shellsea.link) or contact us directly via WhatsApp for custom orders.

Are you an authorized retailer?

We are a personal shopping service that purchases from official brand websites and authorized retailers on behalf of customers. We do not claim to be official brand distributors.

How do I place an order?

Two ways: (1) Visit shellsea.link to browse our catalog and order instantly, or (2) Send product links via WhatsApp for custom orders not available on our website.

What information do I need to provide when ordering?

Product link (for custom orders), size, color, quantity, your complete delivery address, and phone number. For website orders, just select your preferences during checkout.

Can I order multiple items from different countries?

Yes, but each country requires separate processing and shipping. Multiple countries = multiple orders with individual timelines and costs.

Do you have a minimum order amount?

No minimum order required. You can order a single item or multiple items.

Can I change my order after payment?

Changes are possible within 2 hours of payment, before purchase processing begins. After that, no changes can be made due to our fast processing system.

What if the item I want is out of stock?

We'll notify you immediately and offer alternatives or a full refund. For website orders, all items shown are verified to be in stock.

Can I request specific delivery dates?

We provide estimated timelines (7-15 days) but cannot guarantee specific delivery dates due to customs and international shipping variables.

How long does shipping take?

Total timeline is 7-15 working days from payment to delivery. This includes purchase processing (2-8 days), express international shipping (3-7 days), and customs clearance (1-2 days)

Do you offer Regular shipping?

No, starting June 25, 2025, we only use Express shipping to ensure faster, more reliable delivery for all customers.

Can I track my order?

Yes, you'll receive tracking updates via WhatsApp throughout the process, plus the tracking numbers once items ship to your place.

What if my package is delayed at customs?

Shellsea handles all customs procedures and communications. Delays are rare but can occur during peak seasons or for additional documentation requirements.

Do you ship nationwide in Indonesia?

Yes, we deliver to all cities and regions in Indonesia through our express courier network.

How is pricing calculated?

We provide one all-inclusive price that covers: item cost + express international shipping + Indonesian customs/taxes + service fees. No hidden charges.

What payment methods do you accept?

Bank transfer (BCA) and QRIS payments (charge +0.7%).

When do I need to pay?

50% is required upfront before we begin processing your order

Can I get a discount for bulk orders?

Yes, contact us via WhatsApp for special pricing on bulk orders or regular customers.

What types of sportswear do you handle?

All athletic wear including clothing (tops, bottoms, outerwear), shoes, bags, accessories, fitness equipmen, etc. See our detailed accepted items list through our guidebook

Do you verify product authenticity?

Yes, we only purchase from official brand websites and authorized retailers. We never source counterfeit or replica items.

What items cannot be shipped?

Electronics with batteries, liquid products, aerosols, magnetic items, and sharp objects.

Can you source items not available on your website?

Yes, send us the product link via WhatsApp for a custom order quote. Processing time is 2-4 hours for quotes.

What about sizing and fit?

We provide size charts from each brand's website. Please double-check sizing before ordering as exchanges are not possible.

What if my item arrives damaged?

Report damages within 24 hours with photos. We'll investigate and provide solutions case-by-case, though we're not responsible for shipping-related damage.

What if the wrong item arrives?

If the error is from our side, we'll work to resolve it. If the error is from the brand/website, it's not our responsibility, and goods cannot be returned.

What if my package is lost?

Express shipments include tracking and basic insurance. We'll work with couriers to locate lost packages and file claims when necessary.

What if I'm not satisfied with the item?

All sales are final with no returns or exchanges due to international shipping regulations. Please verify all details before ordering.

Who do I contact for problems?

Contact our WhatsApp customer service immediately for any issues. Response time is within 2 hours during business hours (10 AM - 6 PM GMT+7).

Can I cancel my order?

No cancellations are allowed after payment confirmation. Order processing begins immediately upon payment.

Do you offer refunds?

Refunds are only provided for: (1) items that cannot be imported due to regulations, (2) items that are genuinely unavailable, or (3) our processing errors.

What is your return policy?

No returns or exchanges due to international shipping regulations and customs requirements. All sales are final.

What are your business hours?

Customer service: 10 AM - 6 PM (GMT+7), Monday to Friday. Website orders can be placed 24/7 with automated confirmation.

How do I stay updated on new policies?

Follow our Instagram @shellsea.id and check our website for the latest updates on regulations, policies, and new products.

Can I resell items I purchase through Shellsea?

Yes, many of our customers are resellers. We welcome business customers and offer special considerations for bulk orders.

Can't find your answer above?

💬 WhatsApp: +62-851-7225-9898

Do you accept order request through Shopee/Tokopedia?

Yes, but an additional fee of approximately 8.5% will apply.

What about Shipping from Jakarta Warehouse to my Address?

Your item will be shipped within 24 hours after we receive full payment. We offer several shipping options: - Same Day & Instant Delivery (Jakarta only) - Pickup at PIK (Saturday & Sunday only) and Jembatan Lima - Regular Shipping via J&T Express