Client Support & Site Care
We understand how crucial ongoing care is!
Explore our range of care plans below designed exclusively for our WordPress clients to cater to every level of support, ensuring your custom site investment stays in top shape.
Our Exclusive Client Care
Every site we launch grants our clients access to our support team for the life of their site. There’s no ongoing retainer necessary — We simply invoice once a month for the actual time spent on tasks. If the time spent is less than 15 minutes for the month, no invoice will be sent. Our aim is to provide clients with peace of mind, encouraging them to reach out for minor issues or questions without the worry of incurring additional costs.
Compare our Monthly Care Plans
- Billed Monthly
- Billed Annually
Routine
$79/Mth
Premium
$299/Mth
Routine
$69/Mth
Premium
$249/Mth
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Weekly WP Core Updates
We check weekly for new WordPress core releases, updating your site carefully and checking theme compatibility. Before each update, we back up your site for security and stability.
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Weekly Plugin Updates
We perform weekly plugin updates, checking for any potential issues to ensure your site looks and functions smoothly. Prior to each update, we conduct a backup for added security and stability.
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24/7 Uptime Monitoring
Continuous 24/7 uptime monitoring notifies us instantly if your site goes down. This allows for a quick assessment and prompt efforts to bring your website back online.
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Daily Malware Scans
Given WordPress’s vulnerability to hacking and malware, these regular checks help detect and remove potential security threats, ensuring your site stays secure.
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Daily Backups
We use two layers of daily backup protection: backing up through your host and keeping an offsite backup. This keeps your data safe and allows us to restore your site if needed, ensuring peace of mind.
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Database Optimization
Weekly database optimization enhances speed, performance, and overall user experience, ensuring a healthy and responsive website.
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DNS Management
If you need help setting up DNS records or encounter issues like site downtime due to a domain problem, our team will handle the technical details.
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Monthly Client Report
On the 1st of each month, we’ll send a detailed client report highlighting the tasks performed on your site the previous month. This overview keeps you in the loop about your site care and provides insights into your site’s well-being.
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1 Hr Support Credit Monthly
Receive a one-hour support credit every month (valid within that month) to use for theme edits, content entry, optimization, plugin customizations, or any other tech support needs.
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Priority Support Requests
With our priority support feature, your emails take the express lane to the top of our to-do list. This ensures a prompt response and dedicated assistance for your requests.
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Activity Logging
We’ll implement an activity tracker to monitor all changes made, protecting your content and theme. This log helps quickly identify and address any issues for a secure and smooth-running website.
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Semi-Annual PSI Audit & Optimization
This biannual audit focuses on boosting your site’s speed and improving your Google Core Web Vitals scores. The scheduled service includes a 30-minute initial assessment, followed by 1 hour of site & theme optimization work.
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Semi-Annual Accessibility Audit
This biannual service examines your site’s ADA compliance through a fresh WAVE audit, identifying any new accessibility issues. The scheduled service includes a 30-minute initial assessment, followed by 1 hour of site an&d theme optimization work.
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Image Optimization
Optimizing images, including creating and serving WebP versions on the fly, is key for top site performance. We cover the cost and set up automatic optimization for images upon upload.
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PHP Upgrades
We work closely with your hosting team to manage PHP versions, ensuring your site stays up-to-date with new stable releases. Before any update, we back up your site for security and stability.
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Theme Core Updates
Alongside updating to the latest WordPress releases, we’ll also make necessary improvements to your custom theme’s core files. Before each update, we prioritize the security and stability of your site by performing a thorough backup.
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Hacking Recovery Assistance
In the unlikely event of your site being hacked or infected with malware, we’ll take care of hiring and managing an expert team for malware removal, covering the associated costs for the removal service.
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Support Stories
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“The Made to Thrive team is always a pleasure to work with. I love that they have an option for monthly continued maintenance so I know my site is always up-to-date and backed up, plus I have a trustworthy source for any support I need.”Kylie, Cooking With Cocktail Rings
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“I’m grateful for the team at Made to Thrive! Lindsay and Sam are so knowledgeable and helpful with Wordpress, and the support they give is really fantastic. I have worked with MTT for three years and can’t wait to see what we do together in 2024. I couldn’t do what I do without them!”
Rebecca, Everyday Parisian
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“Working with Made To Thrive was the best decision I made for my website. I’ve since utilized their services for smaller projects and am reminded as to how easy they are to work with and how professional they are. I wouldn’t build another site without their services! They are invaluable!”
Jessica, An Indigo Day
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“Working with Made To Thrive provides us with peace of mind. They are always great at communication, follow-through and I know that if I have an issue, I’m not on my own and it’s the one thing I don’t have to worry about. They go above and beyond every single time!”
Shauna, We Are Branch
Frequently Asked Questions
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What is the process for making support requests?
You can always reach our support team via email at [email protected]. We’re here to help and value our long-term relationship with our clients!
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Do you provide support services for sites that were not originally created by your team?
Unfortunately, no. We can only offer support, revisions, and maintenance for sites coded by our team, as each web team has different coding and theme setup methods.
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How are hourly rates calculated & billed for support tasks?
For minor support tasks taking under 3 hours, we charge in 15-minute intervals at our hourly rate of $180. At the end of the month, you’ll receive one consolidated invoice for the total accumulated time.
If your total time is less than 15 minutes for the month, no invoice will be sent per our complementary Basic Care Plan.
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Do you offer half-day or full-day rates for more substantial support tasks?
Yes! For tasks requiring more detailed site work, our half-day rate of $500 provides a discounted 3 hours of fully dedicated support.
Similarly, our full-day rate of $1000 allows for a discounted 6 hours of fully dedicated assistance, offering cost-effective options for extended support.
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Can I access your hourly support or day rates if I’m not subscribed to a paid care plan?
Yes, definitely! As long as we originally built your site, you can access our support team.
Important Note: To ensure we can offer you top-notch support, it’s super important to stay on top of daily site backups and keep your plugins, theme, and WordPress core up to date. If your routine site tasks fall behind, it might impact our ability to provide the support you need. Need assistance keeping up with these weekly tasks? Check out our Routine Care Plan.
Reach Out For Support
