The OpenGov Foundation·Feb 4, 2019Say Goodbye to MadisonAfter Seven Years of Helping People Govern Better Together, We’re Shutting Down the Open Source Public Engagement Platform on 2/10/19A response icon9A response icon9
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 30, 2017Section 4: Capacity for changeA look inside institutional constraints and opportunities for congressional teams to improve constituent engagement approaches.
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 2017Section 1: Project overviewMapping the processes, technology, and human experiences behind the scenes of Congress’ constituent engagement operations.
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 20173.3 Staff perspectives on the best ways to get heardThe channels, tools, and strategies that get attention and inform the opinions of congressional teams.
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 2017Glossary of termsBatching — The process of automatically or manually sorting incoming communications and placing in larger mail sets.
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 2017Section 5: Designing for people-centered operations in CongressOpportunities for The OpenGov Foundation and our partners to expand upon this project.
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 20174.2 Mindset on making changeHow congressional staff perceive their ability to affect the handling of constituent engagement.
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 20171.2 MethodsA human-centered and systems design approach for Congress.
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 20172.4 Opportunities to improve engagement operations1. Invest in improving the user experience (UX) within approved constituent relationship management systems (CRM).
InFrom Voicemails to VotesbyThe OpenGov Foundation·Jan 29, 20172.2 User needsUnderstanding the “users” of congressional constituent engagement operations.
