Pre-registration

Account

Payments

Game Usage

Recovery

Reports / Bugs

Events

Others

Terms of Service

Privacy Policy

Select the game that you need assistance with.

Please use Netmarble's website for PC games.

Customer support can be quickly accessed from within the game without signing in.

Are you unable to view your inquiry history?

The account you used to make the inquiry might be different from the one you are currently signed in with. Please try signing in with a different account.

Customer Support Sign In

Sign in is required to view inquiry status and reply.

<h3>****關於未成年子女購買商品申請退費程序****</h3> 未成年人應經法定代理人同意始得使用本遊戲或購買遊戲商品。 未經法定代理人同意所購買的遊戲商品，法定代理人得申請退費。 但已使用的遊戲商品，恕無法申請退費。 請依據儲值管道按照下列程序申請退費。 -Apple App Store (iOS)： 必須直接向Apple App Store申請退費。 -Apple之外的其他儲值管道(Google Play(AOS)、netmarble 儲值、Steam等)：可透過netmarble遊戲內客服中心申請退費。