Frequently Asked Questions

Click the tabs below to find the answers to the questions we are asked most often.

All the plugins we offer can be purchased in a yearly subscription model and are paid annually. An active subscription entitles you to 1 year of updates and our support.

Renewing the subscription after 12 months is optional, not required, and you can cancel it at any time. The renewal cost is the same as the initial price. You may renew the subscription if you like, or not if you don’t need to.

Please mind that an active subscription grants you the possibility to download the plugins’ newer versions and updates, get our tech support if you encounter any problems and move and activate the API keys between the sites/domains.

If you decide to cancel the subscription or if it expires, you won’t be able to do the updates, get our support and transfer the plugin files between sites and activate them in the new environment.

Yes, according to our Refund Policy you can request a refund within the 30 days from the purchase date with the full money-back guarantee.

The only thing we kindly ask in turn in such case is the exact refund reason since that kind of feedback provides us with the better understanding what our customers’ needs are as well as helps us to improve and develop our plugins in the right direction in the future.

Yes, you can upgrade your subscription plan anytime directly from My Account → Subscriptions tab. Once you are there simply hit the Upgrade button next to the subscription you want to extend. Then, on the product page select the new plan you want to upgrade the one you currently own to and proceed to the checkout. Place an order and finalize the whole process the standard way simply by paying the difference between the plans and that’s it. The subscription details should be updated, the new plan should be activated and visible on the subscription list from now on.

If you paid for the initial order using the PayPal gateway (activated on demand) and the Upgrade button is not available in your case, please contact us directly via the contact form below.

For any discount offers, just check our page regularly. If you would like to receive a special offer, just reach out to us through the form below.

Yes, we offer different numbers of licenses so that you can activate your subscription on various sites. Just check our product pages.

Yes – you can easily set up your own full featured DEMO environment here:

Octolize plugins DEMO →

where you can check how all our plugins work live7 days for free.

What’s more – we also offer 30-day money back guarantee, so you can test the plugins risk free directly in your WooCommerce store.

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Meet our support team

We’re here ready to help you from 9 AM to 5 PM, CEST (UTC+2) on weekdays.

Tomek Graczyk

Tomek Graczyk

Product

Jakub Pawlik

Jakub Pawlik

Customer Happiness

Wiktoria Mumba

Wiktoria Mumba

Customer Happiness

Piotr Bodera

Piotrek Bodera

Customer Happiness

Aleks Misky

Aleks Misky

Customer Happiness

Mateusz Kot

Mateusz Kot

Customer Happiness

Wojciech Pyrgies

Wojciech Pyrgies

QA

Grzegorz Turbasa

Grzegorz Turbasa

QA

Łukasz Spryszak

Łukasz Spryszak

UX/UI Design