All Systems Operational

About This Site

Welcome to Actionstep's home for real-time information on our Practice Management infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Login / Launchpad Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
USA (West) Operational
90 days ago
99.99 % uptime
Today
USA (East) Operational
90 days ago
100.0 % uptime
Today
United Kingdom, Middle East, Africa, and Europe Operational
90 days ago
99.93 % uptime
Today
New Zealand, Australia, and South Pacific Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 30, 2026

No incidents reported today.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Third-Party Service Outage – Microsoft 365 / Microsoft Authenticator - 22 January 2026
Resolved - We are pleased to report that Microsoft have resolved the issues that were impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting.

Thank you for your patience during this Microsoft service outage.
Jan 23, 19:41 NZDT
Update - While Actionstep Practice Management is not impacted by this Microsoft issue. We are still monitoring Microsoft's status as their issue continues.

Current status from Microsoft: We’re continuing to see steady improvements in service availability for Exchange Online and Microsoft Teams and our broader recovery efforts remain actively underway. Engineers are further refining load balancing measures to accelerate recovery and are methodically addressing the remaining impacted services.

You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/
Jan 23, 17:18 NZDT
Update - Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below:

Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery.

Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted.

Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.

You can view the Microsoft status page here: https://status.cloud.microsoft/
Jan 23, 13:04 NZDT
Update - Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below:

Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery.

Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted.

Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.

You can view the Microsoft status page here: https://status.cloud.microsoft/
Jan 23, 12:22 NZDT
Update - Microsoft has identified the source of the issue, we are continuing to monitor. Microsoft's most recent status update is below:

Current status: We're carefully rebalancing traffic across all affected infrastructure in the region, while monitoring the corresponding health telemetry, to ensure the environment enters into a balanced state as our remediation efforts continue. We’re proceeding as quickly as possible and this incremental approach will also help us identify whether any additional actions may be required to ensure longstanding recovery.

Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted.

Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.

You can view the Microsoft status page here: https://status.cloud.microsoft/
Jan 23, 11:50 NZDT
Update - We’re continuing to monitor Microsoft’s status as the issue persists. You can view Microsoft’s status page directly here: https://status.cloud.microsoft/
Jan 23, 11:45 NZDT
Update - We’re continuing to monitor Microsoft’s status as the issue persists. You can view Microsoft’s status page directly here: https://status.cloud.microsoft/
Jan 23, 11:10 NZDT
Update - We are continuing to monitor Microsoft's status as the issue continues.

You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/
Jan 23, 10:49 NZDT
Update - We are continuing to monitor Microsoft's status as the issue continues.

You can find a direct link to Microsoft's status page here: https://status.cloud.microsoft/
Jan 23, 09:55 NZDT
Update - We are continuing to monitor.

You can view the current status here: Microsoft Service Status page: https://status.cloud.microsoft/
Jan 23, 09:33 NZDT
Monitoring - We are aware of a widespread outage affecting Microsoft 365 services that is currently impacting users who rely on Microsoft Authenticator for multi-factor authentication (MFA) when signing in to Actionstep Practice Management and Legal Accounting.

As a result of this issue, some users may be unable to complete MFA challenges and sign in successfully.

This outage is originating from Microsoft and is outside of Actionstep’s control. Microsoft has acknowledged the issue and is actively investigating. You can view the official Microsoft service status updates here:

Microsoft Service Status page: https://status.cloud.microsoft/

What you can expect:
- Actionstep services themselves remain operational
- Login failures are limited to MFA flows using Microsoft Authenticator

We are actively monitoring the situation and will provide updates as more information becomes available

We appreciate your patience and will update this page as soon as Microsoft confirms progress or resolution.
Jan 23, 09:26 NZDT
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

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