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Frequently asked questions

  • Is Prezi down?

    Check the operational status of Prezi features or components at status.prezi.com.

  • How can I reach out to Support?

    All support requests are handled through our online ticketing system once you are logged in. Basic users: For technical support, you can refer to our Knowledge Base: support.prezi.com, or use one of the forms above for non-technical requests. Standard or above: Submit a ticket via the support request form or open a chat in the editor during business hours. Note: We no longer offer phone support. Please submit a support request after logging in.

  • What is the typical response time?

    You can expect a response within our standard support SLA (typically 24–72 business hours).

  • I have a question about data protection and/or privacy. How can I get in contact?

    Please email privacy@prezi.com and we'll get back to you as soon as we can. For more information, you can also review our Privacy Policy here.

  • Where can I learn about European Data Subject Rights?

    Please refer to the "Data Subject Rights" section in the Privacy Policy. You can also email privacy@prezi.com if anything is unclear.

  • How do I cancel my subscription or delete my account on Prezi?

    You can manage or cancel your subscription directly from your account settings page by selecting the License tab. Click here for step-by-step instructions, or click here to submit a support ticket. Once you’ve canceled your subscription, you can delete your account by following the steps here. If you need further assistance, please submit a support ticket after logging in.

  • I'm having trouble logging in or forgot my password.

    Visit our login troubleshooting article for step-by-step guidance including password resets. If you still need help, submit a support ticket.

  • My trial is about to expire. What are my options?

    Prezi's subscriptions renew automatically. If you don't cancel before your trial ends, you'll be charged for the renewal of a paid subscription. If you do not want to continue with a paid subscription, you can cancel your trial and continue with our free Basic plan, where you'll still be able to access your existing presentations but some features will be limited. To explore plan options and pricing, visit our Pricing page. If you have questions about your plan or need help with billing, visit our Billing support page or submit a ticket after logging in.

How does Prezi AI help me create presentations?

Prezi AI helps with every stage of presentation creation, including:

  1. Outline: Use Prezi AI to help you structure the outline for your presentation.
  2. Design: Prezi AI can suggest design elements, color palettes, and layouts.
  3. Content: Prezi AI can help with generating text and visuals based on your outline.
  4. Refine: Review and edit the AI-generated content to ensure it aligns with your goals.

What are the benefits of AI for presentations?

Writing clear and concise AI prompts is essential for streamlining your workflow and generating high-quality presentations using AI presentation makers. Here are some key tips to consider when creating your presentation with Prezi AI:

  1. Define your focus: Be specific about the central topic of your presentation.
  2. Tailor for impact: Consider your audience and adjust the prompt accordingly.
  3. Paint a picture with words: Describe your desired visual style and tone.
  4. Keywords & tone: Include relevant keywords and specify the desired tone.
  5. Cost savings: By automating various aspects of presentation creation and delivery, the AI presentation maker can help you reduce costs associated with design and manual content adjustments.

By following these tips, you can effectively communicate your vision to Prezi AI and create impactful presentations that align with your goals. Remember to be specific and clear and keep your presentation description concise and easy-to-understand.

What is a generative AI presentation?

A generative AI presentation is one that is created or partially created using artificial intelligence. This can include generating ideas, designing slides and frames, or creating content.

What is the best way to deliver an AI presentation?

Whether you're delivering an AI presentation on business topics or educational concepts, make sure to tailor your content to your audience's knowledge and interests. Use clear language, break down complex concepts, and use visuals to improve understanding.

Also, make sure to engage your audience by asking questions, encouraging participation, and making the presentation interactive. Finally, practice your presentation speech and seek feedback. Furthermore, you can explore resources like Prezi templates or examples for inspiration.

For more information on how to effectively deliver presentations, read this article

Why should I use Prezi AI?

Prezi AI helps save you time and lets you focus on the work that really matters. With AI, you can automate repetitive tasks, spark creativity and find new ideas, and enhance your content. Prezi AI helps in other ways, too, like audience engagement. Quickly tailor your content to your audience’s preferences and keep them interested for your entire presentation.

How to make animations with AI

Prezi AI can help you create animated slides from bullet points. Simply enter your bullet points, and Prezi AI will offer to automatically generate visually appealing and animated slides. You can customize the slides and overall style to match your preferences.

How to use AI visuals and animations in Prezi

With Prezi, you can improve your presentations by incorporating AI-generated visuals. Simply upload your AI visuals and tailor your presentation to match your desired outcome. 

Also, you can bring your bullet points to life by turning them into visual stories with the help of AI. In a few clicks, you can turn dull bullet points into dynamic, animated slides. You can customize these transitions to fit your style and ultimately create a more dynamic and impactful presentation.