Instead of investigating the rogue IP address or helping me recover my stolen data, their support team completely blocked my account, accusing me of a “Terms of Service violation.” To make things worse, they told me I have to wait until Monday’s business hours just to get an explanation, completely freezing the remaining data I paid for.
They literally punished the victim instead of the attacker. When I demanded a refund for this horrible experience, they refused immediate action. Unprofessional support, zero security management, and terrible customer service. Avoid DataImpulse at all costs!
]]>Thanks Gana. We’ve updated the info.
]]>Hi Joe. The whole idea behind ISP proxies is that they’re datacenter IPs disguised under residential ASNs.
Considering what you need, LiveProxies claims to have long-lived home IPs that don’t sit in a data center. You can try buying them (quite expensive though), but you still won’t get the stability of a datacenter-hosted network.
Hi Denis,
Thank you for taking the time to share your honest feedback. It means a lot, and it helps us continue improving our service as a whole.
Regarding the account verification, this process is automated and can be triggered early on if activity exceeds limits on rate-limited websites. It is designed to protect users and ensure compliance with our Terms of Service (https:// www. webshare .io /terms). We understand that it can feel unexpected, and we are always working on improving clarity around this process.
For refunds, we issue them when the account meets the eligibility criteria outlined in our policy. If usage goes beyond those limits, a refund may not be available.
As for payment options, Webshare currently supports Google Pay, Apple Pay, and major card-based payment methods such as Visa, Mastercard, American Express, Discover and Diners, China UnionPay, JCB, Cartes Bancaires, and Interac. Google Pay and Apple Pay are also available on the mobile version of our website. While we do not currently have plans to add additional payment methods, we have shared your feedback internally with our team.
Thank you again for your thoughtful review. If you ever need help or have further questions, feel free to reach out to us at support @ webshare .io.
]]>Hi Pipi,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
To clarify, account restrictions are not applied arbitrarily. Our automated verification system is triggered when certain types of activity exceed limits on rate-limited websites. This process ensures compliance with our Terms of Service (https:// www. webshare .io /terms) and helps protect all users from misuse.
Regarding refunds, we offer them when certain eligibility requirements are met, including staying within a low usage threshold and contacting our support team to request the refund. If those requirements are not met, a refund may not be available.
If you have any questions about your situation or believe there has been a misunderstanding, please reach out to us at support @ webshare .io and we will be happy to assist you.
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