Category: Resources
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Moving to Request Tracker from Another Ticketing System
You have decided to make the big move and start using Request Tracker for ticketing, maybe because of the features, flexibility, open source code, or reasonably priced cloud hosting plans. Whatever the reason, you are ready to switch, but you don’t want to lose all of the information you have in your existing system. You…
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Help us spread the word about RT
Best Practical has never been much of a marketing-driven company–RT has always grown by word of mouth. One of the things that we’re most proud of here is that RT isn’t a typical “product with customers”, but a product with a community. The features we add to RT are driven pretty directly by what our…
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New Year’s Resolution: Become Indistractable at Work with Request Tracker
Nir Eyal’s new book, “Indistractable,” is a beacon for everyone struggling with the daily mental tug-of-war at work. He offers actionable steps to reclaim your focus and achieve laser-sharp productivity. But let’s be honest, implementing these strategies requires more than willpower alone. That’s where Request Tracker comes in – a shared platform for conquering workplace…
