The Only Frontier Model for CX
That Eliminates Hallucinations
Conversational AI
You Can Actually Trust
CX Agents That
Actually Deliver
Use our full authoring platform—including no-code, low-code, and pro-code SDKs—or your agent framework of choice. Our tools optimize our world-leading model, APT-1, while providing a model-agnostic framework that lets you use APT-1 alone or in combination with OSS or private lab models.
Higher Automation Rates
Other vendors repackage generic models and escalate—even on basic requests. Our CX-built systems resolve complex workflows end-to-end, driving higher containment at lower cost.
Complex Conversations, Resolved
Because our models are purpose-built for CX, they can follow multi-step workflows, apply policies correctly, and carry conversations through to completion without stalling or handing off.
Guaranteed at Scale
By enforcing policies deterministically, our CX-specific models deliver consistent, compliant outcomes—guaranteed by design. No drift, no hallucinations, no surprises.
Decades of AI Research
Built for CX
We're a model lab — not a wrapper. Our flagship APT-1 and supporting models are created in-house to guarantee accuracy, policy enforcement, and outcomes at scale.
Founded by serial AI entrepreneurs Dan Roth and UC Berkeley AI Professor Dan Klein, and backed by Vinod Khosla of Khosla Ventures, Scaled Cognition brings together a team of PhD researchers and engineers with extensive experience building large-scale conversational AI systems that deliver real-world outcomes.
20+
PhD-level AI Researchers & Engineers
Meet APT-1
Where Other Models Fail, APT-1 Delivers
Developed by our model lab and #1 on agentic benchmarks, APT-1 guarantees correct API orchestration, eliminates hallucinations, and delivers consistent CX at scale. This next-generation model is designed to integrate seamlessly into existing systems, providing unparalleled performance and reliability for critical business operations.
Build Agents with Ease
01
Agents That Take
Action
Our agents don’t just converse, they complete tasks, resolve issues, and verify outcomes before confirming with the user.
02
Enforce
Certainty
Use natural language to set capabilities, rules, and policies. With Copy Types and Function Conditions, every agent stays on-policy, enforces business logic, and eliminates hallucinations.
03
Test Before You
Trust
Run simulated conversations with GenAPI™ and scenario-based training to validate behavior in advance. Know exactly how agents will act before they go live.
04
Deploy With
Control
Stateless, SOC 2–compliant, and omnichannel-ready, APT-1 runs where you need it — fully hosted, in your Virtual Private Cloud, or on-prem, giving enterprises accuracy, security, and scale without compromise.
Integrates with existing support platforms
Personal data never leaves your enterprise
Stateless system retains no data
One system backs all voice, chat, email interactions
Multi-lingual
Hosted or VPC/On-Prem deployment options
Low inference time cost- No-code development environment
Enterprise-Grade Development & Expert Support
Start Fast with Guided PoCs
Validate and Iterate with Experts
Scale Confidently with Ongoing Support
Code-Level Control for Engineers
No-Code Development for Business Units
Expert Oversight from LLM Researchers
Measure What Matters
Simulated Interactions
Simulate customer conversations and API outputs to test behaviors before deployment.
Continuous Insights
Track sentiment, containment, and outcomes across channels to continuously improve CX.
Insight Engine
Aggregate and categorize feedback from every customer interaction, turning agent conversations into actionable insights that drive your product roadmap.
Agent Scorecard
Benchmark agents against policy adherence, resolution rates, and accuracy.
Built-In Guardrails
Real-time monitoring flags and blocks any policy violations or jailbreak attempts.
CX That Scales Across Industries
Words you could include to describe customer experience in other industries: seamless, personalized, delightful, fast resolution
Our customers get direct, ongoing guidance from PhD-level researchers who built the models, so every roll-out is smoother, every agent is stronger, and your team always has expert support at their side.
Banking & Finance
Secure account inquiries and transaction support.
Automated fraud detection and dispute resolution.
Stateless system retains
no data.
Regulatory compliance and audit trail generation.
Retail & E-commerce
Streamlined order status, return, and exchanges.
Personalized product recommendations and upselling.
Real-time inventory checks and store locator services.
Seamless loyalty program management and offers.
Travel & Hospitality
Booking modifications, cancellations, and flight status.
Personalized itinerary planning and local recommendations.
Automated check-in/check-out processes.
Multi-language support for global travelers.
