Handling refund and return requests
Every refund email gets an owner in seconds—nothing waits in limbo. Approved refunds auto-tag for finance. No more 'who's handling this?' moments.
Auto-assign | Approval tags | Status visibility
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Features
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Backed by Sequoia. Canary is used by individuals & teams at:
Canary handles 73% of questions with no per-resolution fees. Your team sees who's handling what. All for $1,200/year for a 5 person team*.
*Business plan at $20/user/month

Collaboration
Collaboration
Collaboration
Collaboration

See who's handling what
Assign emails to team members. See status at a glance. No more duplicate replies or dropped conversations.

Tag, organize, find anything
Auto-tag by issue type. Merge duplicate threads. Search actually works—find old conversations in seconds.

One inbox, whole team
Your entire team sees the same emails. Support, sales, whoever needs access. Everyone stays in sync.

Coordination
Coordination
Coordination
Coordination
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AI routes them instantly
Billing questions → Tim from finance. Bug reports → Ann from engineering. VIP requests → you. Everyone knows exactly what landed in their inbox.

Your team uses proven templates
Save your best replies once. Reuse them whenever you need. Personalize in seconds. Everyone sounds consistent, nobody sounds robotic.

Automation
Automation
Automation
Automation
AI answers repetitive questions automatically
Password resets, order status, basic FAQs—AI handles them instantly. Your team never sees them. Feed it your help docs once, it learns your answers.
Follow-ups happen while you sleep
No reminder needed 3 days later. AI sends it automatically. Customer hasn't responded in a week? Another nudge. Your team focuses on complex issues.
See what's actually breaking
Live view of top issues hitting your inbox. Response rates by team members. What's getting escalated. No dashboards to check—just the answers you need.

Uncover the rest...
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Canary for Teams
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Starter plan
per user /month
Best for getting started with team email.
Business plan
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per user /month
Best for teams handling customer support.
Scale plan
per user /month
Best for teams with high volume & compliance needs.
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Start your Growth Plan journey and explore new features.
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Testimonials
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Maya R.
VP Support, Verra

Sasha B.
CX Director, Lumo Labs