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SHPING APP TERMS OF USE AGREEMENT

User Terms and Conditions of Use

1. General

Welcome to the Shping App. You are reading these Terms and Conditions of Use (Terms) because you are accessing or using the Shping App (the App), which is operated by Authenticateit Pty Ltd (ACN 155 162 253) trading as Shping (Shping or us). To continue accessing or using the App, you agree to be bound to these Terms. If you do not agree to these Terms, do not access or use the App. From time to time, we may update these Terms and/or provide you with supplemental terms via the App or by email. Such supplemental terms will also form part of these Terms from time to time.

2. Privacy Policy and Personal Data

The App cannot be provided to you, and the services described in these Terms cannot be performed, without Shping collecting, storing and processing data about you, including your personal data and location data. The App is made available to you subject to you consenting to our collection and use of your personal information and other data. When you use the App, we collect certain personal information about you, as well as information about your device, your interaction with the App, and other information necessary to facilitate your use of the App. The personal information we collect through the App may include your name, date of birth, address, email address, phone number, your location and user history, your device (including its version, specifications and operating system), your IP address, time zone, your financial details (including banking and integrated digital wallet details), and applicable government identification. The App will collect this information while open on your device and may collect location-specific information while it is open in the background of your device. With the exception of third party apps whose data is integrated into the App, the App will not collect information regarding your activity in other apps on your device. Please refer to the terms and conditions of service relevant to such third party apps. We will use your personal information to provide the App and its content to you.

We may also:

  • use your personal information for marketing purposes (including, but not limited to, sharing your personal information with third party user brands, and providing you product recommendations, information and offers) if you consent to such use; and
  • display your name and location on the App with respect to any content you share to the App, if you consent to such use.

These requirements in relation to privacy are supplementary to Shping’s Privacy Policy (Privacy Policy), which is incorporated by reference into these Terms. In particular, your personal information will be treated in accordance with the Privacy Policy’s provisions relating to the sharing of your personal information, the use of your personal information, our lawful bases for using and retaining your personal information, and your rights under privacy and data laws.

3. Account Information

You are only eligible to use the App if you are 18 years of age. To use the App, you must create an account by providing your email address and primary phone number. You will receive a secure login PIN via email or SMS to access your account. In creating an account and registering your details, you agree to:

  1. provide true, accurate, current and complete information about yourself (User Data);
  2. to keep your registration personal – you must only register one account, and you should not register an account on behalf of someone else, or transfer your account to any other person;
  3. to maintain and properly update your User Data; and
  4. You are solely responsible for keeping your account and User Data secure. As Shping uses a passwordless login method, you must ensure that access to your email and mobile device is protected. Shping, to the maximum extent permitted by law, takes no responsibility for any loss or activity resulting from unauthorised access to your account. You must notify Shping immediately if you suspect any unauthorised use of your account.

4. Services

Shping agrees to provide the App to you for use on a mobile device in accordance with these Terms. The App enables you to receive rewards, in the form of Shping Coins, in exchange for participation in certain activities (including through loyalty programs provided in-App), as outlined in the App (Services). Shping may advertise promotions from time to time, the terms of which will be outlined in the App. Shping reserves the right to alter, modify or discontinue any or all Services at any time and without notification as it sees fit. Any requirements in relation to Services are supplementary to Shping’s Fair Usage Policy (Fair Usage Policy), which is incorporated by reference into these Terms.

5. Verification Requirements

To use the Services, you must satisfy our verification requirements. You must provide us with any information that we request so that we can verify your identity and detect any money laundering, terrorist financing, fraud or other financial crimes in accordance with applicable laws. Information may include certain personal information, including, but not limited to, your name, address, phone number, email address, date of birth, taxpayer or other government identification, and bank account information. We may request that you provide further information or meet further requirements as required under law, or that may be reasonably necessary to protect our interests.

You authorise Shping to:

  1. collect, access, process and retain any information you provide for the purposes of the verification requirements;
  2. make any inquiries that we consider to be necessary to verify your identity and to protect against fraud or other financial crimes. These inquiries may be made either directly or through third parties; and
  3. disclose any personal information that may be necessary as a result of those inquiries. Information given to fulfil verification requirements must be accurate and authentic and you must immediately inform us if any of the information you provide changes.

6. Wallet and Redemptions

  1. Shping will provide each account holder with a digital wallet, which is owned and controlled by Shping (the “Wallet”). Shping will transfer any Shping Coins you earn from the Services into your Wallet.
  2. You may request a redemption of Shping Coins earned from eligible activities (a “Redemption Request”) through the App. Redemption options include cash or cryptocurrency, subject to eligibility and limits as outlined in the App.
  3. For cash redemptions, eligible Shping Coins will be transferred to Coinbase Australia for conversion to Australian Dollars (AUD). This may require conversion to USDC first. The proceeds will then be deposited via Revolut Payments Australia Pty Ltd into the user’s nominated bank account. Timing and availability of funds are subject to third-party processing and may vary.
  4. For crypto redemptions, Shping will facilitate the transfer of the eligible amount of Shping Coins from your in-App Wallet to a supported Coinbase wallet provided by you. Shping does not permit transfers to non-integrated or unsupported wallets.
  5. Shping does not allow users to trade, purchase, or sell Shping Coins directly within the App. Any such transactions must be carried out through third-party exchanges, such as Coinbase Australia, subject to their terms and conditions.
  6. Shping makes no guarantees about the market value, liquidity, or future usability of Shping Coins. Shping Coins are not legal tender, do not represent a right to payment or redemption, and may hold no inherent monetary value at any time. Holding Shping Coins in the App Wallet does not create any financial or ownership interest in Shping or its affiliates. Unredeemed Shping Coins remain the sole property of Shping until redemption. Members’ rights are limited to requesting redemption in accordance with these Terms. Shping may use unredeemed Coins for operational, investment, or development purposes at its discretion, provided that redemption requests are honoured subject to applicable limits. Shping Coins are provided as part of a marketing rewards program and do not constitute deposits, stored value, or investment products. They may only be redeemed in accordance with the program rules. By using the App, you acknowledge that Shping is not acting as a bank, custodian, or financial services provider in respect of unredeemed Shping Coins.
  7. Shping may deny or delay redemptions at its sole discretion, including but not limited to reasons relating to fraud prevention, account verification, security reviews, regulatory compliance, or other operational needs. Redemption limits and withdrawal fees are disclosed in the App and may be updated from time to time without prior notice. By using the App, you acknowledge that redemption is not guaranteed at any specific time and may be subject to delay or rejection at Shping’s discretion. Members acknowledge that Shping Coins are promotional loyalty benefits and not custodial assets. Redemption is a discretionary program feature, not a financial service. Coins do not confer a right to immediate payment and are redeemable only in line with program limits and availability.
  8. You are solely responsible for ensuring that all details provided for redemption, including banking or crypto wallet information, are accurate and current. Shping is not liable for failed transactions resulting from incorrect user input.
  9. You are permitted to make one redemption request at a time, and Shping reserves the right to reject any request that is deemed fraudulent, in breach of these Terms, or otherwise ineligible.
  10. Shping reserves the right to impose daily, weekly, or monthly limits on redemption amounts or frequencies, including promotional or bonus rewards.
  11. Shping reserves the right to modify or discontinue redemption options at any time without prior notice, provided this does not affect rights already accrued at the time of change.
  12. While Shping implements appropriate technical and organisational measures to safeguard the Wallet, you acknowledge and accept that no system is completely secure. By holding Shping Coins in your in-App Wallet, you assume the associated risk, including the possibility of unauthorised access or security breaches. You are encouraged to redeem your eligible rewards regularly. In the event of a compromise where Shping Coins are stolen or fraudulently obtained, Shping reserves the right to proportionally adjust user Wallet balances to reflect the loss.
  13. Use of Unredeemed Coins Shping may, at its sole discretion, utilise unredeemed Shping Coins for its internal business operations, including but not limited to research, development, and investment activities. This utilisation does not affect Members’ contractual rights to redeem Coins, which remain subject to the redemption limits, conditions, and program rules specified in these Terms.

7. Uploading Receipt

To access certain of the Services, you will be required to upload receipts from purchases made. All receipts uploaded to the App must be:

  1. clear and legible;
  2. untampered with and in original condition;
  3. in full and not partial receipts;
  4. uploaded not more than seven days following the date of purchase as displayed on the receipt;
  5. original and not having been uploaded to the App previously by the user or any other used; and
  6. uploaded only by the original purchaser.
  7. for personal use only;
  8. not relating purchases made on behalf of any third party;
  9. valid, fully settled official tax invoice for the purchase of
    goods or services;
  10. receipts for purchases that will not be returned for a refund:
  11. purchases made in conjunction with retailer loyalty program registered to third party
  12. paid for by you personally; if a credit or debit card was used, it must be issued in your name.

Failure to observe these criteria may result in your account being suspended or terminated at Shping’s discretion. Failure to observe these criteria may also result in rewards not being paid to you or only being partially paid.

8. Loyalty Club

8.1 Loyalty Club and Loyalty Club Programs

As part of the Services, the App hosts various loyalty reward programs which you may register for (Loyalty Club). Shping operates the Loyalty Club in collaboration with various approved brands (each a Brand) who in turn operate respective loyalty reward programs (each a Loyalty Club Program).

While the Loyalty Club is hosted by Shping, the rules and rewards which govern each Loyalty Club Program are provided by the respective Brand. It is your responsibility to read and review the rules and reward structure provided under a Loyalty Club Program including eligibility requirements for any purchases you make in respect of a Loyalty Club Program. The rules and rewards of a Loyalty Club Program can be found in the respective Brand loyalty cards shown in the App.

As a member of a Loyalty Club Program(s) you may, in addition to Shping’s standard terms, be subject to Brand specific terms and conditions. Brand specific terms and conditions are at the discretion of the respective Brand and are made available on registration into the relevant Loyalty Club Program. It is your responsibility to familiarise yourself with these terms and conditions (where applicable)

8.2 Restriction on Rebates

Rebates which may be provided to you from time to time as part of membership with a Loyalty Club Program are subject to any rebate limitations provided by Shping or the respective Brand including, but not limited to, restrictions on purchase location, purchase at recommended retail price or purchase limit requirements.

Rebate restrictions (if any) will be made available on the App at the point of purchase.

8.3 Brand Powers

Each Brand as the operator of their respective Loyalty Club Program, may:

  1. change or amend the rules and rewards provided by the Loyalty Club Program from time to time;
  2. suspend the Loyalty Club Program or any part of the Loyalty Club Program at their own discretion; and
  3. stipulate eligibility conditions under which you may be provided entry into the Loyalty Club Program.

In the event of suspension of a Loyalty Club Program, any rewards, perks or other benefits provided in relation to the suspended Loyalty Club Program will cease from the date of suspension. This will not apply to any purchases validly made prior to the suspension of the relevant Loyalty Club Program.

9. User Content

9.1 Sharing and Ownership

Sharing and ownership of user Content. Some activities of the App requires users to post, submit, publish, display, upload, message, supply, transmit or otherwise make available information to other users or persons (Content). Shping reserves the right to moderate Content but is not responsible for any Content posted to the App. You own the Content you make available in connection with the App. When you post Content to the App, you grant Shping a worldwide, exclusive, perpetual, royalty-free licence to use the Content, including any of the concepts or ideas contained in the Content, for any purpose, including commercial use without any compensation to you. Shping may, in its sole discretion, remove any Content at any time. This licence ends when you delete your Content, but will continue on the same terms if you delete your account (subject to your rights to have your account deleted). By sharing Content via the App, you warrant that you are solely responsible for the transmission, accuracy, completeness and publication of that Content, and that you will not infringe or violate the rights of any third party. Shping’s rights in relation to collecting your data and personal information are separately outlined above and in our Privacy Policy.

9.2 User and Third Party Content

Other users and third parties Content (including product and other information) is based on information provided by, or sourced from, other users and third parties. As a result, Shping has no control over the accuracy, quality, legality or safety of Content provided by, or sourced from, other users and third parties using the App. Shping has no responsibility to confirm the identity of users or third parties, nor confirm or verify the Content being provided through the App.

9.3 Shping Content Standards

Shping is excited for you to contribute to the App. In doing so, we expect you to honour and respect our Content standards. Any Content you share to the App must be:

  1. genuine and informative; and
  2. in connection with a product that you have actually used.

You may not share Content in connection with the App that:

  1. is offensive, objectionable, supports or praises terrorism, organised crime or hate groups;
  2. contains threats or hate speech, harasses or allows harassment of other users;
  3. attempts to disrupt, degrade, impair or violate the integrity of the App, or that exposes Shping or any other users to any type of harm;
  4. infringes, dilutes, misappropriates or otherwise violates any privacy, intellectual property, publicity or rewards of other users or third parties; or
  5. contains software viruses, programs or other computer code that may disrupt the provision of the App.

The App is a public place. Do not post Content containing personal information to the App, including (without limitation), any phone numbers, street addresses or email addresses. Shping has a right (but not an obligation) at our sole discretion, to review and remove any Content at any time for any reason.

9.4 Reviews, Incentives and Neutrality
Shping may offer users rewards or incentives for submitting product reviews through the platform. These rewards are provided solely for participation and are not conditional on the rating, sentiment, or content of a review. Shping does not influence, encourage, suppress, or modify review sentiment on behalf of any brand, retailer, advertiser, or third party.

9.5 Licence and Syndication of Reviews
By submitting a product review or rating, you grant Shping a non-exclusive, worldwide, royalty-free licence to store, reproduce, analyse, publish, aggregate, and syndicate your review content, associated ratings, timestamps, product identifiers, and verification metadata. This licence includes the right to distribute reviews to third-party platforms, search engines, marketplaces, retailers, and review aggregation services (including Google Product Ratings and similar services) for purposes of product information, ratings display, analytics, and brand insights.

9.6 Editorial Independence
Shping operates as an independent review platform. Brands, retailers, advertisers, and partners do not control which reviews are published, removed, prioritised, or syndicated, except as required by Shping’s standard moderation policies. No third party may influence review visibility or distribution based on sentiment, rating, or commercial relationships.

10. Supplemental Terms

Supplemental terms may apply to certain features of the App such as policies for a particular event, activity or promotion, or a particular category of Services. Supplemental terms will be provided to you in connection with the applicable Services. Any supplemental terms are in addition to, and shall be deemed a part of, these Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services. Activities we undertake with third parties may require you to agree to terms and conditions required by those third parties.

11. Mandatory Account Review

If an account is flagged for mandatory review, Shping may require the user to participate in a review process, including a video call to confirm account activity. During the validation process, Shping may request users to:

  1. Share their screen while they log in to their own profiles of relevant programs (e.g. Flybuys or Everyday Rewards) to verify purchases associated with uploaded receipts, as well as relevant credit card statements to validate matching transactions as necessary.
  2. Shping may also conduct random validations with retailers related to the uploaded receipts to confirm that purchases were completed and not returned.

12. Suspension and Termination

12.1 Breach of Terms

By using the App and the Services, you agree that you will not:

  1. breach any of the terms set out in these Terms or any supplemental terms provided in connection with these Terms;
  2. take any action contrary to Shping’s provision of the App and the Services;
  3. do anything to damage Shping, the App or the Services;
  4. provide any information to Shping (including personal information and account creation details) that is not accurate;
  5. scan barcodes by any means other than from the physical product located in a retail store;
  6. scan or interact with products or barcodes other than in good faith for the purpose of purchase or receiving further information about the product through the App;
  7. create or use more than one account on the App;
  8. breach the Fair Usage Policy;
  9. use the App on any device other than a supported mobile device; or
  10. engage in any other activity contrary to the intended use of the App and Services.

12.2 Action we may take where you breach these terms.

Where you breach these Terms or Shping suspects any fraudulent or unauthorized activity, Shping reserves the right to proactively audit your account and related activities. Shping may, in its sole discretion and in conjunction with any relevant Brand:

  1. request evidence of participation in activities for which rewards were issued;
  2. request proof of identity or purchase to verify legitimacy;
  3. reverse, claw back, confiscate or demand return of any rewards, benefits, rebates, or Shping Coins earned through the App;
  4. suspend or terminate your account immediately, without prior notice;
  5. prohibit you from creating new accounts if previously banned or suspended, with attempts to circumvent this prohibition considered fraudulent, leading to immediate termination and potential legal reporting; and
  6. take any other action Shping deems necessary to protect the integrity and security of its platform.

In the event your account is permanently banned or terminated, Shping reserves the right to claw back or confiscate any available Shping Coins or Loyalty rebate coins in your Wallet.

12.3 Unauthorised Use by Third Parties

In the event that you notify Shping of any unauthorised use of your account, or Shping suspects any unauthorised use (Shping is under no obligation to detect such use), Shping may take such other action as Shping considers appropriate in the circumstances, including suspending or terminating your account and/or use of the App.

13. Nature of Relationship

Nothing in these Terms creates a fiduciary, custodial, or trust relationship between Shping and Members. Participation in the Shping rewards program is a contractual arrangement governed solely by these Terms, and Members acknowledge that Shping Coins are a form of loyalty reward without independent monetary value.

14. Law

Shping may suspend or terminate your account and/or use of the App where:

  1. we suspect money laundering, terrorist financing, fraud or any other financial crime; or
  2. in our reasonable opinion, we are required to do so by applicable law or other governmental authority.

15. Intellectual Property

The App is owned and operated by Shping, and all content, except for your Content and other User or third-party Content (as discussed above), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, interactive features, patents, copyrighted or copyrightable material, trademarks, and other intellectual property (collectively “Shping Content”) is owned by, or licensed to, Shping.

Shping grants you a personal, revocable, non-transferable, non-sublicensable, and non-exclusive licence to access and use the App. Except as expressly permitted by applicable law or authorised by Shping, you agree not to appropriate, licence, modify, rent, lease, loan, sell, distribute or create derivative works based on the App, the App’s software, or any Shping Content offered as part of the App, in whole or in part.

You further agree not to:

  1. copy, reproduce, distribute, or publicly display content or data from the App without explicit permission;
  2. reverse engineer, disassemble, decompile, or otherwise attempt to discover or derive the source code or internal structure of the App;
  3. use, deploy, or attempt to use any automated system, software, bot, script, scraper, crawler, data mining tool, or similar technology to access, extract, download, harvest, index, or collect data, content, or user information from the App, whether for personal use, commercial use, resale, or competitive purposes;
  4. circumvent security features or otherwise gain unauthorised access to any portion of the App or its systems; or
  5. use the App in any manner that could damage, disable, or impair Shping’s services or interfere with any other party’s use of the App.

Violation of these restrictions may result in immediate suspension or termination of your account and could lead to legal actions to enforce Shping’s intellectual property rights

16. Commercial Electronic Messaging

By creating an Account, you agree that Shping or its affiliates may send you commercial electronic messages (including email, SMS or push notifications, where applicable) as part of the normal business operation of your use of the App or the Services. You agree that Shping and its affiliates are not required to include an unsubscribe message in commercial electronic messages where it may be impracticable (including for push notifications). You also acknowledge that opting out of receiving commercial electronic messages may impact your use of the App and the Services. You cannot unsubscribe from certain messages regarding payments to you and your account balance.

17. Account Deletion

You may delete your account at any time, which will automatically remove your right to access the App and the Services. Deleting your account will forfeit any right you have to withdraw any tokens, fiat or access any other benefit from the App. On deleting your account, we will delete or de-identify all of your personal information, unless retention is required by law or necessary for legitimate business purposes, but will keep other information you have provided to us (for example, Content, data on App usage and product information) to the extent it does not include personal information.

18. Taxes

You are solely responsible for determining whether taxes arise as a result of the Services and paying any applicable taxes as required by law. You should consult tax advisors and otherwise conduct your own due diligence before making any decisions with respect to the Services. You understand and acknowledge that Shping does not provide any tax, legal or investment advice with respect to the Services. You also understand and acknowledge that Shping will withhold, report, or do any such other act as required by applicable law, with respect to taxes that may arise as a result of the Services. Shping may from time to time require you to provide tax or other documentation as required by applicable law. Failure to provide the relevant documentation within a reasonable time may result in the suspension or termination of your account in accordance with these Terms.

19. Disclaimer

Use of the App is at your own risk. Everything on the App and the content is provided to you “as is” and “as available” without warranty or condition of any kind. To the fullest extent permitted by law, Shping and its affiliates, directors, officers, employees, agents, contributors, and licensors make no express or implied representations or warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or arising from course of dealing or usage of trade.

This includes (but is not limited to) any loss or damage you might suffer as a result of:

  1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
  2. the presence of any viruses, malware or other harmful material on the App;
  3. the accuracy, suitability or currency of any information on the App (including User Content and third party material on the App);
  4. errors, inaccuracies or omissions in the listing of information (including information relating to rewards, payments and pricing) on the App;
  5. the value, liquidity, marketability, or tradability of Shping Coins, or the ability to withdraw, redeem, sell, convert, or otherwise exchange Shping Coins, including any temporary or permanent suspension of such functions, or removal from any third-party platform. You acknowledge that Shping Coins do not represent a right to payment or redemption and may hold no monetary value at any time;
  6. the suspension or termination of your account in accordance with these Terms.

You expressly agree that Shping is not providing health or other professional advice via the App. All content provided through the App, including all text, photographs, images, illustrations, graphics, audio, video and other materials whether provided by Shping, other users or third parties should not be used in place of information contained on or in any product packaging or labels.

Shping Coins do not represent a right to payment or redemption and may hold no monetary value at any time.
g. any consumer decisions, purchases, product selections, or actions taken based on information, recommendations, user reviews, ratings, or promotional content presented through the App. You acknowledge that all product-related decisions are made at your own discretion, and Shping does not warrant the accuracy, reliability, or appropriateness of any product information or endorsements presented within the App.

h. for the avoidance of doubt, Shping Coins are loyalty rewards and not monetary deposits. Shping does not provide custodial, fiduciary, or financial services in respect of Shping Coins, and no regulatory protections applicable to deposit-taking or investment products apply to them.

20. Indemnity

To the extent permitted by any applicable law, you indemnify and hold Shping harmless on demand from and against any claim, damage, loss, charge, cost, expense, outgoing or payment which Shping pays, suffers, incurs or is liable for:

  1. in respect of your Content;
  2. in connection with your breach of these Terms;
  3. arising from your misuse, unauthorised use, or unlawful use of the App or Services;
  4. as a result of any violation by you of applicable law or the rights of any third party; or
  5. in connection with any claim, demand, or legal proceeding brought by a third party relating to your use of the App or your User Content, including that it infringes the rights of a third party or breaches applicable law.

Your rights with respect to Shping are not modified by the foregoing indemnification if the laws of your country of residence, applicable as a result of your use of the App, do not permit it.

21. Limitation of Liability and Class Action Waiver

To the maximum extent permitted by applicable law, Shping will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of your use of the App, Services, Shping Coins, or these Terms.

You expressly agree that any disputes will be handled individually, and you waive any right to participate in a class action or representative proceeding against Shping.

22. Governing law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that state. To the fullest extent permitted by law, you expressly waive the right to initiate or participate in any class action, collective, or representative proceeding against Shping. Any dispute or claim must be resolved on an individual basis.

23. Contact

Providing a good customer experience is important to us. If you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail – Authenticate Pty Ltd trading as Shping, 617 / 434 St Kilda Road, Melbourne VIC 3004, Australia.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

24. Use By Children

You must be at least 18 years old to use the Shping App. By using our services, you confirm that you meet this requirement.

This Agreement should be read in conjunction with our Privacy Policy and Fair Use Policy, which form part of these Terms.

You may withdraw your consent for brand targeting at any time by following the process outlined in our Privacy Policy.

These Terms incorporate our Privacy Policy and Fair Usage Policy by reference. By agreeing to these Terms, you also agree to the provisions outlined in those policies.

25. Opt-Out of Targeted Content and Profiling

You may opt out of receiving targeted content or participating in profiling-based features by adjusting your preferences in the App or by contacting [email protected].

Effective Date: 24 October, 2025
Version: 10826_TOU

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