Resolved -
This incident has been resolved.
Jan 17, 00:17 UTC
Update -
Stable — All services are operating normally. The issue affecting manual hybrid closings has been resolved.
Jan 15, 02:56 UTC
Update -
Monitoring — All Blend Platform services remain operational and stable. The issue with Blend Signing Room has been resolved. We are continuing to address residual impacts from today’s disruption.
Manual Hybrid eClose: Close Ops is currently unable to process manual hybrid closings for packages with a closing date of 1/14. Please send any hybrid packages closing today as Traditional. We will provide an update when manual hybrid processing is restored.
Jan 15, 01:18 UTC
Update -
Resolved / Monitoring — All Blend Platform services are operating normally. System load has stabilized. No new user-facing issues have been observed. We are continuing to address residual impacts from the earlier disruption.
We will continue to monitor closely to ensure sustained stability and will provide an update if there are any material changes.
Jan 14, 22:45 UTC
Update -
Earlier today, the platform experienced an unusually large surge of external traffic impacting authentication-related services, which led to intermittent access issues.
During the incident, the following services were affected:
- Core authentication (email+password logins, SSO, magic links, Blend Signing Room)
- Public API (including exports, disclosures, and CRM integrations)
Mitigations have been applied, system load has stabilized, and services are operating normally. A small number of users may briefly notice a browser warning when logging into Blend Signing Room (RONs); this does not impact functionality and is being resolved.
We are continuing to monitor closely and will provide a follow-up once stability is fully confirmed.
Jan 14, 21:25 UTC
Update -
We have deployed the mitigation for the production API. We are aware that site access, export, and disclosures may have been affected during the deployment process and should have been fixed. We are monitoring the environment for further stability.
Jan 14, 20:28 UTC
Update -
We are seeing signs of recovery on all logins and disclosures. Our engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose, public API, and TPRs). We will share additional updates as more information becomes available.
Jan 14, 18:42 UTC
Update -
We are seeing signs of recovery on all logins, public API, and disclosures. Our engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose and TPRs). We will share additional updates as more information becomes available.
Jan 14, 17:46 UTC
Monitoring -
We are seeing signs of improvement on logins (emails and SSOs). Our Engineering team remains actively engaged and finalizing the mitigations on the affected services (eClose, magic link logins, disclosures, and TPRs). We will share additional updates as more information becomes available.
Jan 14, 17:05 UTC
Update -
Our team has made measurable progress and is still actively working on a solution. We will provide updates as more information becomes available
Jan 14, 16:35 UTC
Update -
Our team has made measurable progress and is still actively working on a solution. We will provide updates as more information becomes available
Jan 14, 16:03 UTC
Update -
We have identified the root cause of the issue impacting all logins (email and SSO), application creation, eClose, disclosures, and Public API. Our team is actively working a solution and will provide updates as more information becomes available.
Jan 14, 15:28 UTC
Identified -
Our team is actively working on a solution and will provide updates as more information becomes available.
Jan 14, 15:11 UTC
Update -
Our team is actively investigating the root cause of the login issue and will provide updates as more information becomes available.
Jan 14, 14:21 UTC
Investigating -
Investigation - We are aware of an issue impacting all logins (email and SSO), Our team is actively investigating the root cause and will provide updates as more information becomes available.
Jan 14, 13:38 UTC
