Eway System Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Eway Gateways Operational
Rapid API Operational
MyEway Operational
Eway Website Operational
Eway Sandbox Operational
Eway Settlement Operational
Shopping Cart Integrations Operational
Shopify Operational
WooCommerce Operational
Merchant Trust Initiative (MTI) portal Operational
Eway Phone Payments Operational
90 days ago
100.0 % uptime
Today
Eway Xero Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Eway Scheduled Maintenance: 07 Febraury, 2026 Feb 7, 2026 06:00-07:00 AEDT

Eway wish to advise clients and partners of scheduled maintenance activity as follows:

Environment: Production
Date: Saturday 07th Febraury 2026
Time: 06:00 AM - 07:00 AM (AEST)

Impact: Whilst we expect this cutover to be seamless due to high redundancy, there may be a brief interruption (less than 5 minute) to some transactions at the beginning of the change and on completion. During this time, any transactions that error will need to be re-submitted.

Services: The following services may be impacted during this change period:

RAPID API's - Real-Time Payment Processing
XML Gateways - Real-Time Payment Processing
MYeWAY - Reporting Portal

If you have an enquiry about this maintenance notification, please call us on 1800 10 65 65.

We apologise for any inconvenience this may cause during the test.

Regards,
The Eway Team
Posted on Jan 27, 2026 - 14:28 AEDT
Jan 29, 2026

No incidents reported today.

Jan 28, 2026
Eway - Incident Notification
Resolved - Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Jan 28, 17:40 AEDT
Monitoring - Eway support teams have completed recovery of impacted services and are continuing validation activities including periodic monitoring of payment processing systems and infrastructure.

We thank you for your patience and apologise for any inconvenience this event caused your business today

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team
Jan 28, 16:41 AEDT
Identified - Eway teams are continuing the recovery of impacted components and will provide periodic status updates as soon as they are available.

We thank you for your patience and apologise for any inconvenience this event is causing your business

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

Regards,
The Eway Team
Jan 28, 16:03 AEDT
Investigating - Eway is currently experiencing an Intermittent disruption to our payment service. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Fiserv bank connector. These financial institutions are NAB, Westpac, St George, ANZ, BankWest, Macquarie, Bank of Melbourne, CitiBank & JP Morgan.

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team
Jan 28, 14:33 AEDT
Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
Eway - MFA Delay
Resolved - Eway support teams can confirm that the MyEway access issue caused by the Microsoft 365 outage has now been resolved. MFA emails are being delivered normally.

Thank you for your patience and cooperation.

Kind regards,
The eWAY Team
Jan 24, 08:54 AEDT
Investigating - We are currently aware that some businesses are experiencing issues due to service degradation on the Microsoft 365 platform. This disruption is affecting the delivery of MFA emails. As a result, some users may be unable to receive their MFA code, which is required to log in to the MyEway portal.

Please note that this issue is limited to the email-based MFA process only. All payment processing and transaction services continue to operate normally and are not affected.

If you need access to the MyEway portal before Microsoft resolves the email delivery issue, Please contact our eWAY Support through:
Phone: 1800 10 65 65
Live Chat: www.eway.com.au

Regards,
The Eway Team
Jan 23, 10:50 AEDT
Jan 23, 2026
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026
Eway - Incident Notification
Resolved - Eway support teams can confirm the service disruption has been resolved and stability to network and transaction processing infrastructure has been validated.

We apologise for the inconvenience this has caused your business today and appreciate your patience

Kind regards,
The Eway team
Jan 18, 12:38 AEDT
Investigating - Eway is currently experiencing an intermittent disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Fiserv bank connector. These financial institutions are NAB, Westpac, St George, ANZ, BankWest, Macquarie, Bank of Melbourne, CitiBank & JP Morgan.

We are currently in contact with the vendor and will follow up with an update ASAP

If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ).

We thank you for your patience and apologise for any inconvenience this event is causing your business.

Regards,
The Eway Team
Jan 18, 10:30 AEDT
Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

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