Resolved -
This incident has been resolved.
Jan 27, 07:05 PST
Identified -
The issue has been identified and a fix is being implemented.
Jan 27, 05:50 PST
Investigating -
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Jan 27, 02:48 PST
