Welcome to Optimizely’s service dashboard for real-time information and updates on our services. Here you'll find live and historical data on service performance. Please register to receive status update notifications.
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Optimizely Support
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Resolved -
This incident has been resolved.
Jan 16, 17:09 UTC
Update -
The underlying error has been corrected.
We started to route a small part of outgoing emails back to the affected systems and verified that performance is fine again.
We'll keep monitoring the systems closely as we slowly restore the original setup.
Jan 16, 14:11 UTC
Monitoring -
Email delivery works again without any delays since around 10:39 UTC (mitigation applied to last system).
We are monitoring the systems.
Jan 16, 11:31 UTC
Identified -
We've identified the underlying problem. The queued/delayed emails are being delivered now.
Jan 16, 10:39 UTC
Update -
We've rerouted emails from the impacted part of our sending infrastructure to the not impacted part. New emails shouldn't be delayed anymore, but queued emails still need to be processed.
We're still looking for the underlying cause of the delay.
Jan 16, 10:22 UTC
Investigating -
A part of the emails for recipients addressed to gmail.com and gmx.de are delivered with a delay. (Emails won't be lost.)