Resolved -
The tip module will be automatically deactivated tonight. If you would like this to be done sooner, please contact us via the support channels.
Feb 12, 16:17 CET
Update -
The tip module has only been activated on CCV terminals with a hospitality profile where AMEX is enabled and that received an update yesterday. CCV will disable the tip module; however, it may take some time before this change has been processed on all terminals. If you face this issue, please contact PAY via the standard support line.
Feb 12, 09:53 CET
Identified -
As a result of yesterday’s instore payments disruption, the tip module may have been activated on the terminal after the update. If this is the case, please contact us so we can have it deactivated
Feb 12, 08:52 CET
Resolved -
This incident has been resolved. Instore transactions via CCV terminals are possible again. We will continue to monitor the situation
Feb 11, 16:29 CET
Update -
During a software update, terminals may automatically be placed in an “Out of Service” state. By following the steps outlined in the manual mentioned earlier, you can easily re-enable the terminal.
Feb 11, 16:26 CET
Update -
We see that the issue is limited to CCV terminals, which are experiencing degraded performance. Yomani terminals and SoftPOS are working as expected.
Feb 11, 15:38 CET
Investigating -
Due to an external outage some instore transactions could not be processed since 15:15 CEST. More updates will follow shortly
Feb 11, 15:35 CET
Resolved -
This morning an incident occurred at Rabobank. We have observed that Rabobank, as the issuer, in some cases sent an incorrect descriptor until approximately 09:15. We are currently awaiting a response from Rabobank.
Feb 11, 11:00 CET
Resolved -
This incident has been resolved.
Feb 11, 08:47 CET
Investigating -
Payouts and Instant Refunds processed via Rabobank are currently impacted and may be delayed or fail. Please note that regular refunds are not affected and are being processed as usual.
Payin's via iDEAL of banktransfer are not affected.
Resolved -
Due to an external outage between 11:29 and 11.39, no instore transactions could be processed. Please see https://allestoringen.nl/ for more information
Feb 10, 11:30 CET
Completed -
The scheduled maintenance has been completed.
Feb 7, 19:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 11:00 CET
Scheduled -
On Saturday, 7th February 2026, starting at 11:00 CET, scheduled maintenance will take place on our banking infrastructure.
The maintenance window is expected to last approximately 8 hours, ending at around 19:00 CET.
During this period, Instant Payment Schemes will continue to process inbound and outbound transactions without interruption.
Additionally, VIBAN creations and activations will continue as normal, though the availability and use of newly created VIBANs may be subject to delays during this timeframe.
Please do not hesitate to contact us if you have any questions on [email protected]
Jan 20, 09:20 CET
