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Search is experiencing a service degradation where search may be returning stale search results
Update - At this point, a large majority of the data has been trued up, and we continue to address this issue in a systematic method. The next update is scheduled for Monday.
Jan 25, 2026 - 17:08 UTC
Update - The issue has been identified, and a fix is in progress. We continue to address this issue in a systematic method, and will provide updates as they become available.
Jan 24, 2026 - 21:27 UTC
Identified - The issue has been identified and a fix is being investigated. An ETA on the fix will be updated on Saturday.
Jan 24, 2026 - 07:02 UTC
Update - Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
Jan 24, 2026 - 04:41 UTC
Update - Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
Jan 24, 2026 - 03:33 UTC
Update - Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
Jan 24, 2026 - 02:27 UTC
Update - Investigation continues. This is impacting a small subset of customers in us-east-1 not all customers.
Jan 24, 2026 - 01:03 UTC
Update - We are continuing to investigate the issue.
Jan 23, 2026 - 23:52 UTC
Update - We are continuing to investigate the issue.
Jan 23, 2026 - 22:34 UTC
Update - We are continuing to investigate the issue.
Jan 23, 2026 - 21:27 UTC
Investigating - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where identities fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.
Jan 23, 2026 - 20:20 UTC
Access Request Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Provisioning Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Identity Security Cloud User Interface Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Password Management Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Access Certification Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
FedRAMP us-gov-west-1 Operational
Separation of Duty Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Aggregation Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Nightly Refresh Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Search Degraded Performance
N. Virginia us-east-1 Degraded Performance
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Tags Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Emails Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Workflows Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Access Modeling Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
FedRAMP us-gov-west-1 Operational
Access Insights Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
FedRAMP us-gov-west-1 Operational
Recommendations Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
FedRAMP us-gov-west-1 Operational
CAM - Unused Access Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
CAM - Alerts Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
CAM - Unused Access Reporting Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
CAM - Identities/Objects Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
NERM Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
Ireland eu-west-1 Operational
London eu-west-2 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Access Intelligence Center Operational
US Operational
EU Operational
UK Operational
DE Operational
Asia Pacific - Sydney Operational
Asia Pacific - Singapore Operational
Asia Pacific - Japan Operational
ARM - Analysis Services Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Realtime What-If Simulation Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Reporting Services Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Emergency Access Management Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Access Reviewer Operational
Virginia East US 2 Operational
Ireland North Europe Operational
Data Access Security Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 26, 2026

No incidents reported today.

Jan 25, 2026

Unresolved incident: Search is experiencing a service degradation where search may be returning stale search results.

Jan 24, 2026
Jan 23, 2026
Identity Security Cloud is currently facing a service disruption that is affecting the separation of duties policy.
Resolved - The SailPoint team has mitigated the service disruption affecting the Separation of Duties policy in Identity Security Cloud.
Jan 23, 12:14 UTC
Update - We are continuing to investigate this issue.
Jan 23, 10:08 UTC
Investigating - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, who are unable to save separation of duty policies. We are working to address the service disruption and will provide an update once it is resolved.
Jan 23, 10:07 UTC
Jan 22, 2026

No incidents reported.

Jan 21, 2026
Entitlement Aggregation is currently experiencing a service degradation impacting the Search process
Resolved - This incident has been resolved.
Jan 21, 01:39 UTC
Update - The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (6:30 pm CDT).
Jan 20, 22:41 UTC
Identified - The issue has been identified and a fix is being implemented. Estimated time to completion 6 hours (4:30 pm CDT).
Jan 20, 16:34 UTC
Update - We are continuing to investigate this issue.
Jan 20, 16:32 UTC
Update - We are continuing to investigate this issue.
Jan 20, 15:04 UTC
Update - We are continuing to investigate this issue.
Jan 20, 14:16 UTC
Update - We are continuing to investigate this issue.
Jan 20, 14:14 UTC
Update - We are continuing to investigate this issue.
Jan 20, 12:15 UTC
Investigating - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where entitlements fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.
Jan 20, 11:50 UTC
Jan 20, 2026
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026
Identity Security Cloud is currently experiencing a service disruption
Resolved - This issue has been resolved
Jan 12, 13:41 UTC
Update - We continue to investigate this issues. Some customers may be experiencing intermittent errors.
Jan 12, 12:29 UTC
Investigating - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Jan 12, 09:50 UTC
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