Shift4 Status

All Systems Operational

Shift4Shop Operational

Online Stores Operational

API Operational

Support Systems Operational

Payments Platform Operational

eCommerce Operational

Tokenization Operational

Encryption Services Operational

Card Processing Operational

Lighthouse Transaction Manager Operational

Cloud POS Services Operational

Mozart Operational

Marketplace Ordering Operational

Lighthouse Business Manager Operational

Hospitality Online Ordering Operational

Restaurant Manager Online Ordering Operational

Third-Party Payments Provider or Vendor Operational

TSYS Operational

First Data Rapid Connect Operational

Elavon Operational

Worldpay Operational

Global Operational

Moneris Operational

Chase Canada Operational

Global Canada Operational

First Data Canada Operational

Heartland Operational

VISA ACP Operational

Chase US Operational

Cloud POS Marketplace Partners Operational

Other Operational

Bread Financial (Alliance Data) Operational

Cardinal Commerce (3D Secure) Operational

AlphaPay Operational

Incomm Operational

TD (Canada) Operational

ValueLink Operational

Visa DPS Operational

SVS Operational

3rd Party Integrator - Pusher Operational

SkyTab Operational

SkyTab POS - US Operational

SkyTab POS - Canada Operational

SkyTab POS - UK/EU Operational

SkyTab Mobile Operational

SkyTab Online Ordering Operational

SkyTab Kiosk Operational

SkyTab QR Pay Operational

SkyTab BI Reporting Operational

SkyTab Venue Operational

SkyTab Venue Canopy Operational

SkyTab Venue Point of Sale Operational

SkyTab Venue Kiosk Operational

SkyTab Venue Mobile Ordering Operational

SkyTab Venue Mobile Wallet Operational

SkyTab Venue Data Now Operational

SkyTab Venue Payments (US) Operational

SkyTab Venue Payments (Canada) Operational

Autonomous Retail Operational

YellowDog Operational

Lyra Environment Operational

Crux Environment Operational

Ara Environment Operational

Nova Environment Operational

Pax Store Operational

ELO Console Operational

3rd Party Integrator - Pusher Operational

Payments Platform Canada/UK/EU Operational

EU Card Payments - Not Skytab Operational

EU APM Payments Operational

EU Reporting for Card Payments Operational

EU Data API Operational

EU Insights Portal Operational

EU Outbound Webhooks Operational

EU Payment Page Operational

EU PaymentByLink Operational

EU Fraud Prevention Service Operational

EU 3D Secure Operational

EU Merchant Management API Operational

Eigen/xDine Operational

xDine Admin Portal Operational

Eigen Gateway Operational

Shift4 Terminal management System Operational

Eigen Gift Card Portal Operational

Telus Cellular Service Operational

Rogers Cellular Service Operational

DoorDash Operational

Uber Eats Operational

Skip Go Operational

Legacy Commerce Iframe Operational

Legacy Commerce Interface Operational

Shift4 File-Based Batching Operational

Merchant Funding Operational

Merchant Funding EU Operational

Merchant Funding USA Operational

Merchant Funding UK Operational

Crypto Donation Platform Operational

Donation Form Operational

Client Dashboard Operational

Donor Dashboard Operational

Public API Operational

Non-profit Catalog Website Operational

The Giving Block Website Operational

Shift4 One Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 12, 2026

No incidents reported today.

Feb 11, 2026

SkyTab Venue Service Disruption

Resolved - Please be advised, all SkyTab Venue services are back up and running. We apologize for any inconvenience experienced.
Feb 11, 14:13 PST

Identified - Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks. Additionally, SkyTab Venue mobile ordering is unavailable while this issue persists. Our teams are actively working to resolve this as quickly as possible.

In the meantime, merchants can continue operating offline by following the article below:
https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode

If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational

We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Feb 11, 13:48 PST

Update - Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks. Additionally, SkyTab Venue mobile ordering is unavailable while this issue persists. Our teams are actively working to resolve this as quickly as possible.

In the meantime, merchants can continue operating offline by following the article below:
https://support.venuenext.net/hc/en-us/articles/49045719896339-How-to-Switch-Your-POS-to-Offline-Mode

If the device has not been used in the past 7 days OR the app was freshly installed/has never been launched, the POS will not be operational

We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Feb 11, 13:29 PST

Update - Shift4 is aware of an issue impacting SkyTab Venue merchants that may affect the ability to open, edit, or close checks and process mobile orders. Our teams are actively working to resolve this as quickly as possible.

In the meantime, merchants can continue operating by enabling Offline Mode using the steps below:

1. While online, launch the STV app.
2. Tap the app header 7 times and select Show Navigation Bar.
3. Swipe down from the top of the device.
4. Tap the Settings (gear) icon.
5. Select Network and toggle Airplane Mode on.
6. Tap the Android Home button and select the STV app from the home screen.
7. On the Debug Options modal, tap Hide Navigation Bar.

You can now place orders offline.

We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Feb 11, 13:16 PST

Update - Shift4 is aware of an issue impacting SkyTab Venue for some merchants that may affect the ability to open, edit, or close checks. Our teams are actively working to resolve this as quickly as possible.

In the meantime, merchants can continue operating by enabling Offline Mode using the steps below:
From the home screen, go to Android Settings > Network > turn on Airplane Mode.

We sincerely apologize for the inconvenience and appreciate your patience. Please continue to check status.shift4.com for the latest updates.
Feb 11, 12:48 PST

Update - Shift4 is aware of an issue that is affecting SkyTab Venue for some customers. This may impact the ability to open, edit, or close checks. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience, please use this article to put your devices in offline mode https://support.venuenext.net/hc/en-us/articles/34048906108819-Modifying-Venue-Settings-in-SkyTab-Venue.

Please check status.shift4.com for updates.
Feb 11, 12:41 PST

Investigating - Incident:
We are aware of a critical disruption affecting multiple ecosystems. Please put devices into offline mode until further notice.
Feb 11, 12:24 PST

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.