[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from 17:00 UTC till 21:00 UTC on January 29th
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 2026 - 17:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 17:00 UTC to 2026-01-29 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Narita
Australia: Sydney

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 29, 2026 17:00-21:00 UTC

About This Site

Cisco Cloud Security, which includes Umbrella, Secure Connect, and Cloudlock have a global infrastructure with built in redundancy and failover routing designed to minimize any planned or unplanned outages.

The Cloud Security Service portal provides complete transparency so you can always see the current status of all the Cloud Security Services.

Umbrella Africa Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Asia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Australia Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Europe Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella North America Operational
API Reporting Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella South America Operational
App Control Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Network Tunnels Operational
Reserved IP Operational
Umbrella Global Operational
API Operational
Cloud Delivered Firewall Operational
DNS Operational
Real Time DLP Operational
Remote Browser Isolation Operational
SWG Operational
Documentation Operational
Phone Support Operational
Support Portal Operational
Dashboard Operational
Network Tunnels Operational
Reserved IP Operational
Secure Connect Africa Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Asia Under Maintenance
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Under Maintenance
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Australia Under Maintenance
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Under Maintenance
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Europe Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect North America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect South America Operational
CASB - App Control Operational
Data Center Operational
DNS Operational
Firewall Operational
IPsec Tunnel Head-End Operational
Meraki SD-WAN Head-End Operational
Real Time DLP Operational
Remote Access (Client) Operational
Remote Access (Clientless) Operational
SWG Operational
Secure Connect Global Operational
Cloud Malware Detection Operational
DLP Operational
Identity Operational
CloudLock Operational
Activities Operational
Apps Firewall Operational
DLP Operational
Enterrpise APIs Operational
Environments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[Planned Maintenance] Meraki SD-WAN Head-End, Africa and Europe from January 29th 21:00 UTC till January 30th 4:00 UTC Jan 29, 2026 21:00 - Jan 30, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 21:00 UTC to 2026-01-30 04:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Africa: Cape Town
Europe: Frankfurt and Marseille

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Jan 28, 2026 - 01:44 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North and South America from 06:00 UTC till 10:00 UTC on January 30th Jan 30, 2026 06:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-30 06:00 UTC to 2026-01-30 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Miami and Ashburn
South America: Sao Paulo

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Jan 28, 2026 - 02:00 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, North America from 10:00 UTC till 14:00 UTC on January 30th Jan 30, 2026 10:00-14:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-30 10:00 UTC to 2026-01-30 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Dallas, Minneapolis, Palo Alto and Toronto

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Jan 28, 2026 - 02:02 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from 17:00 UTC till 20:00 UTC on January 30th Jan 30, 2026 17:00-20:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-30 17:00 UTC to 2026-01-30 20:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Australia : Melbourne
Asia: Singapore

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Jan 28, 2026 - 02:04 UTC

[Planned Maintenance] Prague, Czech Republic (PRG1.EDC) Out of Rotation Jan 30, 2026 18:00 - Feb 2, 2026 08:00 UTC

Please be advised that our Prague data center will be taken out of rotation for scheduled maintenance from January 30th, 2026, at 18:00 UTC to February 2nd, 2026, at 07:00 UTC.


During this period, all traffic will be automatically redirected to other available data center to ensure continued service availability. No action is required on your part.
Posted on Jan 27, 2026 - 23:17 UTC

[Planned Maintenance] Meraki SD-WAN Head-End, Europe from January 30th 20:00 UTC till January 31st 04:00 UTC Jan 30, 2026 20:00 - Jan 31, 2026 04:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-30 20:00 UTC to 2026-01-31 04:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Europe: London, Paris, Amsterdam


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Posted on Jan 28, 2026 - 02:09 UTC

[Planned Maintenances]- Cloudlock Infrastructure Maintenance between 04:30 UTC and 12:30 UTC on January 31st Jan 31, 2026 04:30-12:30 UTC

Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Cloudlock platform continues to meet your needs, we will be performing Cloudlock Infrastructure Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-31 04:30 UTC to 2026-01-31 12:30 UTC

Impact
We are planning to do major deployment on our Production environments. During this time, the Cloudlock portal and scanning services will not be accessible.

Oregon

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Cloudlock experience.
Posted on Jan 12, 2026 - 10:27 UTC

[Umbrella]- Planned Maintenance - DNS,SWG - Global - From 2026-01-31 08:00 UTC to 2026-01-31 10:00 UTC Jan 31, 2026 08:00-10:00 UTC

Cisco is committed to providing you with a secure and reliable experience. To ensure our Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Date and Time: January 31st, 08:00 UTC to January 31st, 10:00 UTC

Impact:
We are performing an upgrade to our DNS and SWG infrastructure. During this maintenance window, there may be temporary delays in the provisioning of new identities or the updating of existing identities.

Please note that access to current identities will not be impacted. All other services will continue to function normally. We are making sure customers are informed to ensure a seamless experience.

Global

We’re Here to Help If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your experience.
Posted on Jan 21, 2026 - 17:11 UTC
Jan 29, 2026
[Planned Maintenance] Meraki SD-WAN Head-End, North America from 10:00 UTC till 14:00 UTC on January 29th
Completed - The scheduled maintenance has been completed.
Jan 29, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 10:01 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 10:00 UTC to 2026-01-29 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Chicago, Denver, Los Angeles and Vancouver

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 28, 01:22 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America and South America from 06:00 UTC till 10:00 UTC on January 29th
Completed - The scheduled maintenance has been completed.
Jan 29, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 06:00 UTC to 2026-01-29 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: New York, Atlanta
South America: Rio de Janeiro

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 28, 01:17 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from January 28th 23:00 UTC till January 29th 3:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 29, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 23:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 23:00 UTC to 2026-01-29 3:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Mumbai
Europe: Stockholm and Milan

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 28, 01:12 UTC
Jan 28, 2026
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from 19:00 UTC till 23:00 UTC on January 28th
Completed - The scheduled maintenance has been completed.
Jan 28, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 19:00 UTC to 2026-01-28 23:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Chennai
Europe: Copenhagen and Madrid

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 28, 01:08 UTC
Umbrella - [Emergency Maintenance], API, Global - From 2026-01-28 16:00 UTC to 2026-01-28 17:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 28, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 16:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing maintenance.

Maintenance Details
Date and Time: January 28th, 16:00 UTC to January 28th, 17:00 UTC
Overview: We are performing maintenance on our Cisco Umbrella API.

Impact:
No customer-facing interruptions or impacts are expected during this maintenance.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 28, 05:31 UTC
[Cisco Umbrella] - Network Tunnels Connectivity Failure - Minneapolis DC
Resolved - The issue has been identified and resolved as of 2026-01-28 01:17 UTC

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jan 28, 01:38 UTC
Update - We are continuing to investigate this issue.
Jan 28, 00:47 UTC
Update - We are continuing to investigate this issue.
Jan 28, 00:39 UTC
Investigating - We are currently investigating a potential issue affecting tunnel service creation for customers connecting to the Minneapolis data center.

Customers may experience disconnections or failures when establishing new tunnels or modifying PSKs.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as more information becomes available.
Jan 28, 00:38 UTC
Jan 27, 2026
[Umbrella / Secure Connect] SLVPN Connectivity Impact – CPH1.EDC(Copenhagen) is Out Of Rotation
Resolved - The issue affecting connectivity in Copenhagen (CPH1.EDC) has been resolved as of 07:50 UTC. The data center has now been brought back into rotation (BIR), and all services are up and running.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jan 27, 08:04 UTC
Monitoring - The intermittent connectivity issues affecting the Copenhagen (CPH1.EDC) data center have been mitigated, and we are currently monitoring the site to ensure continued stability. At this time, customers should continue to use the nearest available data center for optimal performance.

Once Copenhagen (CPH1.EDC) is ready to be brought back into rotation (BIR), we will provide further updates with all relevant details.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jan 26, 12:33 UTC
Update - We are continuing to work on a fix for this issue.
Jan 26, 08:54 UTC
Update - The Copenhagen (CPH1.EDC) data center has been taken Out of Rotation (OOR) as we continue to address and monitor intermittent connectivity issues. All customers are advised to connect to the nearest available data center for the best possible experience while our engineering team monitors the situation for stability.


We will provide updates as more information becomes available and appreciate your patience during this time.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jan 26, 08:52 UTC
Identified - We have performed mitigation actions to address the intermittent connectivity issues affecting customers connecting via the Copenhagen (CPH1.EDC) data center and are currently monitoring the situation for continued stability.

Customers may still experience intermittent connectivity. For the best possible experience, we recommend connecting to the nearest available data center while we continue to address the situation.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jan 26, 08:45 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from January 26th 19:00 UTC till January 27th 02:30 UTC
Completed - The scheduled maintenance has been completed.
Jan 27, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:10 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-26 19:00 UTC to 2026-01-27 02:30 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Chennai
Europe: Copenhagen and Madrid

Please note: The maintenance window is a continuation from extended maintenance https://status.umbrella.cisco.com/incidents/z86w7l76d2wp. We are working to resolve the issue as quickly as possible and will provide updates as necessary.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 27, 01:09 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from January 26th 19:00 UTC till January 27th 01:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 27, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 23:31 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-26 19:00 UTC to 2026-01-27 01:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Chennai
Europe: Copenhagen and Madrid

Please note: The maintenance window is a continuation from extended maintenance https://status.umbrella.cisco.com/incidents/84q2bmv75340. We are working to resolve the issue as quickly as possible and will provide updates as necessary.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 26, 23:30 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from 17:00 UTC till 21:00 UTC on January 29th
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, Asia and Australia will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding!
Jan 27, 00:37 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 17:00 UTC to 2026-01-29 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Singapore
Australia: Melbourne

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 11:12 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America from 10:00 UTC till 14:00 UTC on January 29th
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, North America will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding!
Jan 27, 00:36 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 10:00 UTC to 2026-01-29 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Dallas, Minneapolis, Palo Alto and Toronto


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 11:08 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North and South America from 06:00 UTC till 10:00 UTC on January 29th
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, North and South America will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding!
Jan 27, 00:35 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 06:00 UTC to 2026-01-29 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Ashburn and Miami
South America: Sao Paulo

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 11:02 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Europe from January 29th, 21:00 UTC till 02:00 UTC on January 30th
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, Europe will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding!
Jan 27, 00:34 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-29 21:00 UTC to 2026-01-30 02:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Europe: Amsterdam, London and Paris


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 11:17 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Africa and Europe from January 28th, 21:00 UTC to January 29th, 02:00 UTC
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, Africa and Europe will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding!
Jan 27, 00:32 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 21:00 UTC to 2026-01-29 02:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Africa: Cape Town
Europe: Frankfurt and Marseille

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 10:58 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Australia from 17:00 UTC till 21:00 UTC on January 28th.
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, Asia and Australia will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding!
Jan 27, 00:28 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 17:00 UTC to 2026-01-28 21:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Narita
Australia: Sydney

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 10:52 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North America from 10:00 UTC till 14:00 UTC on January 28th
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, North America will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding!
Jan 27, 00:25 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 10:00 UTC to 2026-01-28 14:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Chicago, Los Angeles, Vancouver and Denver


We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 10:48 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, North and South America from 06:00 UTC till 10:00 UTC on January 28th
Completed - The scheduled maintenance activity has been cancelled. A new maintenance window for the Meraki SD-WAN Head-End, North and South America will be announced soon. We will share further updates once the new schedule is confirmed. Thank you for your patience and understanding
Jan 27, 00:22 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 10:41 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-28 06:00 UTC to 2026-01-28 10:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

North America: Atlanta and New York
South America: Rio de Janeiro

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 10:39 UTC
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from January 26th, 23:00 UTC to January 27th, 06:00 UTC
Completed - The scheduled maintenance activity has been rolled back. A new maintenance window for the Meraki SD-WAN Head-End in Asia and Europe will be announced soon. We will provide further updates once the new schedule is confirmed. Thank you for your patience and understanding
Jan 27, 00:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 23:00 UTC
Update - Please note that the maintenance window has been extended by 2 hours. As per the updated schedule, maintenance will now be completed by 05:00 UTC. Thank you for your understanding!
Jan 26, 22:44 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-26 23:00 UTC to 2026-01-27 06:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Mumbai
Europe: Stockholm and Milan

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 10:32 UTC
Jan 26, 2026
[Planned Maintenance] Meraki SD-WAN Head-End, Asia and Europe from 19:00 UTC till 23:00 UTC on January 26th
Completed - The scheduled maintenance has been completed.
Jan 26, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 19:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience. To ensure our Cisco Secure Connect platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 2026-01-26 19:00 UTC to 2026-01-26 23:00 UTC

Impact
Network Tunnel Groups: No customer impact is anticipated due to established failover procedures and sequential nature of updates.

Datacenters:

Asia: Chennai
Europe: Copenhagen and Madrid

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
Jan 16, 10:28 UTC
Jan 25, 2026
[Umbrella] - Emergency Maintenance SLVPN Traffic Disruption CPH1.EDC(Copenhagen) 8:00 UTC to 12:30 UTC on January 25th
Resolved - Traffic has been redirected to the nearest site.
Jan 25, 12:50 UTC
Investigating - Cisco is committed to providing you with a secure and reliable experience.
To ensure our SLVPN platform continues to meet your needs, we will be performing Emergency Maintenance Type as outlined below.

Maintenance Details
Date and Time: From 8:00 UTC to 12:30 UTC on January 25th

Impact
During the maintenance, traffic may be briefly disrupted.

Datacenter:
CPH1.EDC(Copenhagen)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Umbrella experience.
Jan 25, 07:48 UTC
[Umbrella / Secure Connect] SLVPN Connectivity Impact – CPH1.EDC(Copenhagen)
Resolved - Traffic has been redirected to the nearest site.
Jan 25, 12:32 UTC
Investigating - Customers connecting via Copenhagen (CPH1.EDC) may have experience intermittent connectivity issues. We recommend connecting to the nearest available data center for the best possible experience while we continue to address the situation.

We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Jan 23, 22:37 UTC
Jan 24, 2026
[Umbrella] - Emergency Maintenance SLVPN Traffic Disruption CPH1.EDC(Copenhagen) 6:00 UTC to 16:30 UTC on January 24th
Completed - The scheduled maintenance has been completed.
Jan 24, 16:30 UTC
Update - Cisco is committed to providing you with a secure and reliable experience.
To ensure our SLVPN platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below. Please note that this maintenance has been extended.

Maintenance Details
Original Date and Time: From 6:00 UTC to 8:00 UTC on January 24th
New Date and Time: From 6:00 UTC to 16:30 UTC on January 24th

Impact
During the maintenance, traffic may be briefly disrupted.

Datacenter:
CPH1.EDC(Copenhagen)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Umbrella experience.
Jan 24, 12:16 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 24, 12:12 UTC
Update - Cisco is committed to providing you with a secure and reliable experience.
To ensure our SLVPN platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below. Please note that this maintenance has been extended.

Maintenance Details
Original Date and Time: From 6:00 UTC to 8:00 UTC on January 24th
New Date and Time: From 6:00 UTC to 12:30 UTC on January 24th

Impact
During the maintenance, traffic may be briefly disrupted.

Datacenter:
CPH1.EDC(Copenhagen)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Umbrella experience.
Jan 24, 10:24 UTC
Update - Cisco is committed to providing you with a secure and reliable experience.
To ensure our SLVPN platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below. Please note that this maintenance has been extended.

Maintenance Details
Original Date and Time: From 6:00 UTC to 8:00 UTC on January 24th
New Date and Time: From 6:00 UTC to 10:30 UTC on January 24th

Impact
During the maintenance, traffic may be briefly disrupted.

Datacenter:
CPH1.EDC(Copenhagen)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Umbrella experience.
Jan 24, 07:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our SLVPN platform continues to meet your needs, we will be performing Emergency Maintenance as outlined below.

Maintenance Details
Date and Time: From 6:00 UTC to 8:00 UTC on January 24th

Impact
During the maintenance, traffic may be briefly disrupted.

Datacenter:
CPH1.EDC(Copenhagen)

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Umbrella experience.
Jan 24, 05:56 UTC
[Planned Maintenances]- Cloudlock Infrastructure Maintenance between 04:30 UTC and 12:30 UTC on January 24th
Completed - The scheduled maintenance has been completed.
Jan 24, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 04:30 UTC
Scheduled - Cisco is committed to providing you with a secure and reliable experience.
To ensure our Cisco Cloudlock platform continues to meet your needs, we will be performing Cloudlock Infrastructure Maintenance as outlined below.

Maintenance Details
Date and Time: From 2026-01-24 04:30 UTC to 2026-01-24 12:30 UTC

Impact
We are planning to do major deployment on our Production environments. During this time, the Cloudlock portal and scanning services will not be accessible.

N.Virginia

We’re Here to Help
If you have any questions or require assistance, please contact our support team.

Thank you for your understanding and continued trust as we work to enhance your Cisco Cloudlock experience.
Jan 12, 10:17 UTC
Jan 23, 2026
[Umbrella/Secure Connect] - Throughput decreased in STO1.EDC for SLVPN tunnels - Stockholm
Resolved - The latency and performance issues previously affecting the Stockholm (STO1.EDC) data center have been resolved. All services are now operating normally, and latency has returned to expected levels.
 
We apologize for any inconvenience this may have caused and appreciate your patience and understanding while we worked to restore full service.
 
We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your experience.
Jan 23, 21:22 UTC
Update - Efforts to resolve the current issue are ongoing. Our teams are working on all potential solutions to restore services. We are closely monitoring the situation and will keep you informed with any significant developments.
Jan 23, 20:26 UTC
Update - We are currently exploring multiple solutions to address the situation, and remediation efforts are actively underway as our teams work toward a resolution. We will provide further updates as soon as more information becomes available.
Jan 23, 18:33 UTC
Identified - We have identified some irregularities in network traffic at our Stockholm (STO1.EDC) data center, which is contributing to the decreased performance previously reported. Our teams are closely monitoring the situation and investigating these findings as a possible cause.
 
Remediation efforts are actively underway as our engineering and network teams continue to work towards a resolution. We will provide further updates as soon as more information becomes available.
 
We appreciate your patience and understanding as we work to restore the service.
Jan 23, 16:26 UTC
Update - Tunnel-based Connectivity

The Stockholm (STO1.EDC) data center has been taken Out of Rotation (OOR) due to node instability. All client connections have been automatically redirected to the alternate data centers. During the failover process, customers may have experienced brief connectivity interruptions.

Our engineering team is actively working to restore full service and stability. Updates will be provided as soon as new information is available.
Jan 23, 13:08 UTC
Investigating - Tunnel Based Connectivity Degraded

Customers connecting via Stockholm (STO1.EDC) may have experienced throughput decreased performance. However, all tunnels remain stable and connectivity is not interrupted.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
Jan 23, 12:26 UTC
Jan 22, 2026
[Planned Maintenance] Network Tunnels - Ashburn, Denver and Miami between 10:00 UTC and 14:00 UTC on January 22nd
Completed - The scheduled maintenance has been completed.
Jan 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 10:01 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 10:00 UTC to 14:00 UTC on January 22nd

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Ashburn - ash1.edc
Denver - den1.edc
Miami - mia1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 21, 16:46 UTC
[Planned Maintenance] Network Tunnels – New York, Sao Paulo and Toronto between 09:00 UTC and 13:00 UTC on January 22nd
Completed - The scheduled maintenance has been completed.
Jan 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC and 13:00 UTC on January 22nd

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

New York - nyc1.edc
Sao Paulo - sao1.edc
Toronto - yyz1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:20 UTC
[Planned Maintenance] Network Tunnels – Dallas, Los Angeles and Atlanta between 06:00 UTC and 10:00 UTC on January 22nd
Completed - The scheduled maintenance has been completed.
Jan 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 06:00 UTC and 10:00 UTC on January 22nd

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Dallas - dfw1.edc
Los Angeles - lax1.edc
Atlanta - atl1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:16 UTC
Jan 21, 2026
[Planned Maintenance] Network Tunnels – Paris, Copenhagen, Cape Town, London and Milan between 16:00 UTC and 20:00 UTC on January 21st
Completed - The scheduled maintenance has been completed.
Jan 21, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 16:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:00 UTC to 20:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Paris – cdg1.edc
Copenhagen – cph1.edc
Cape Town - cpt1.edc
London – lon1.edc
Milan – mil1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:14 UTC
[Planned Maintenance] Network Tunnels – Melbourne, Mumbai, Osaka and Singapore between 12:00 UTC and 16:00 UTC on January 21st
Completed - The scheduled maintenance has been completed.
Jan 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 12:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 12:00 UTC to 16:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Melbourne- mel1.edc
Mumbai – mum2.edc
Osaka - osa1.edc
Singapore – sin1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:12 UTC
[Planned Maintenance] Network Tunnels – Palo Alto, Rio de Janeiro and Vancouver between 09:00 UTC and 13:00 UTC on January 21st
Completed - The scheduled maintenance has been completed.
Jan 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 09:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 13:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Palo Alto - pao1.edc
Rio de Janeiro - rio1.edc
Vancouver - yvr1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:10 UTC
[Planned Maintenance] Network Tunnels - Ashburn, Denver and Miami between 06:00 UTC and 10:00 UTC on January 21st
Completed - The scheduled maintenance has been completed.
Jan 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 06:00 UTC to 10:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Ashburn - ash1.edc
Denver - den1.edc
Miami - mia1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:06 UTC
[Planned Maintenance] Network Tunnels – Madrid, Marseille, Prague and Stockholm between 20:00 UTC on January 20th and 00:00 UTC on January 21st
Completed - The scheduled maintenance has been completed.
Jan 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 20:00 UTC on January 20th and 00:00 UTC on January 21st

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Madrid - mad1.edc
Marseille - mrs1.edc
Prague - prg1.edc
Stockholm – sto1.ed

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:04 UTC
Jan 20, 2026
[Planned Maintenance] Network Tunnels – Frankfurt and Johannesburg between 18:00 UTC and 22:00 UTC on January 20th
Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 18:00 UTC to 22:00 UTC on January 20th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Frankfurt - fra1.edc
Johannesburg - jnb1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 20:01 UTC
[Planned Maintenance] Network Tunnels - Hong Kong, Sydney and Tokyo between 16:00 UTC and 20:00 UTC on January 20th
Completed - The scheduled maintenance has been completed.
Jan 20, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 16:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 16:00 UTC to 20:00 UTC on January 20th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Hong Kong - hkg1.edc
Sydney - syd1.edc
Tokyo - nrt2.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 19:57 UTC
Jan 19, 2026
[Planned Maintenance] Vancouver, Canada (YVR1.EDC) Out of Rotation
Completed - The scheduled maintenance has been completed.
Jan 19, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 01:39 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 01:33 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 15, 01:25 UTC
Scheduled - Please be advised that our Vancouver data center will be taken out of rotation for scheduled maintenance from December 17th, 2026, at 02:00 UTC to December 19th, 2026, at 15:00 UTC.


During this period, all traffic will be automatically redirected to other available data center to ensure continued service availability. No action is required on your part.
Jan 12, 07:13 UTC
[Planned Maintenance] Network Tunnels - Amsterdam and Reston between 09:00 UTC and 13:00 on January 19th
Completed - The scheduled maintenance has been completed.
Jan 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 09:00 UTC
Scheduled - Cisco is committed to providing you with secure and reliable experience. To ensure our Cisco Umbrella platform continues to meet your needs, we will be performing scheduled maintenance.

Maintenance Details
Date and Time: 09:00 UTC to 13:00 UTC on January 19th

Impact
Network Tunnel : Customer tunnels at the following DCs below will failover to the other Hub DC in the region.

Amsterdam - ams1.edc
Reston - rst1.edc

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Thank you for your understanding and support as we work to enhance your Cisco Umbrella experience.
Jan 9, 19:53 UTC
Jan 18, 2026

No incidents reported.

Jan 17, 2026
Jan 16, 2026

No incidents reported.

Jan 15, 2026
[Umbrella / Cisco Secure Connect ] - Palo Alto DC is currently experiencing instability.
Resolved - The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Jan 15, 14:05 UTC
Investigating - The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.
Jan 15, 14:04 UTC
Update - We are continuing to work on a fix for this issue.
Jan 15, 11:48 UTC
Identified - We have identified the cause of the issue affecting tunnel services at the Palo Alto Datacenter.

Remediation efforts are underway, and service stability has improved.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
Jan 15, 10:58 UTC
Investigating - We are currently investigating an issue affecting tunnel services at the Palo Alto Datacenter. To maintain service continuity, traffic has been redirected to our Los Angeles (LAX1) Data Center.

We will provide periodic updates and share new information as it becomes available.
Jan 15, 08:18 UTC
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