Temporary Suspension of Operations for Selected Cryptocurrencies
Identified - Affected service: Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites

Affected Coin: AAVE, ADA, ALGO, APE, ARB, ATOM, AUDIO, AVAX, AXS, BAT, BCH, BNB, CAKE, CELO, CHZ, COMP, DOGE, DOT, DYDX, EGLD, ENJ, ETC, FET, FIL, GLM, GMT, GRT, HBAR, INJ, JOE, KNC, KSM, LINK, LRC, MDT, NANO, NEAR, ONEINCH, OP, OXT, PAXG, QNT, SAND, SNX, SUSHI, TRX, UMA, UNI, XLM, XTZ, YFI, ZRX

Affected region: All

Description: An issue on our partner’s side is currently affecting certain crypto currencies. To minimize disruption, we have temporarily disabled Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites for mentioned currencies above. Our partner is working to resolve the issue. We will update you as soon as we know more.
Jan 29, 2026 - 14:53 UTC
Important Notification about a new Wirex Virtual Visa Card
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 2026 - 13:00 UTC
Scheduled - Within the last few days, the users from EEA have received a notification about a new Wirex Virtual Visa Card activation on their accounts. This means that Wirex had issued a card on their behalf. This was followed by the in-app message like “We issued you a new fantastic Visa card". The account is safe and wasn’t compromised.

Plase note, that later Wirex would close all Master Cards held by the same users. This will be followed by the in-app message like “We closed your MC card”.

All the users who receive Wirex Virtual Visa Card can now enjoy using it with Apple Pay, which they wouldn’t be able to do with Master Card!
Jan 23, 2026 13:00 - Feb 1, 2026 13:00 UTC

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Quickly and easily check the status of Wirex products, services, features and system performance in real-time.

Uptime over the past 90 days. View historical uptime.
Wirex Applications Operational
Web Application Operational
Android Application Operational
iOS Application Operational
Wirex Wallet Operational
Website Operational
Sign up & Log in Operational
Verification Operational
Confirmation Operational
Notifications Operational
SMS Confirmation Operational
Wirex Card Under Maintenance
Exchange Degraded Performance
Crypto transfers Degraded Performance
Fiat transfers Operational
Local card top-up Degraded Performance
Wirex Grow Operational
90 days ago
100.0 % uptime
Today
DUO Operational
90 days ago
100.0 % uptime
Today
Multiply Operational
90 days ago
100.0 % uptime
Today
X-Account Operational
90 days ago
100.0 % uptime
Today
Borrow Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 29, 2026

Unresolved incident: Temporary Suspension of Operations for Selected Cryptocurrencies.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Exchange operations disabled
Resolved - This incident has been resolved.
Jan 23, 22:59 UTC
Identified - Coin: All
Region: All
Description: There is a technical maintenance on 3rd party provider side which may affect exchange transactions processing. Thus, we decided to disable exchange in/out operations until it is over. ETA 30 minutes
Jan 23, 22:36 UTC
Jan 22, 2026
Issue processing crypto transactions in USA
Resolved - This incident has been resolved.
Jan 22, 10:14 UTC
Investigating - Affected service: Crypto transfers

Affected Coin: All

Affected region: USA

Description: A processing issue on our partner’s side is currently affecting certain crypto transactions in USA. To minimize disruption, we have temporarily disabled crypto transactions in USA. Our partner is working to resolve the issue. We will update you as soon as we know more.
Jan 22, 08:44 UTC
Jan 21, 2026
SEPA bank transfers planned maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 05:00 UTC
Scheduled - Region: EEA + UK
Description: our 3rd party provider will perform a planned technical maintenance. To minimize user bad experience, we will disable outgoing SEPA transfers and existing bank details view/new bank details creation requests.
Jan 19, 14:41 UTC
Jan 20, 2026

No incidents reported.

Jan 19, 2026
SEPA outgoing transfers delayed processing
Resolved - This incident has been resolved.
Jan 19, 12:11 UTC
Identified - Region: EEA + UK
Description:
Some users may observe delayed outgoing SEPA transfer processing. The issue has already been escalated to 3rd party provider.
Once the incident is resolved, transaction statuses will be finalized accordingly.
Jan 18, 16:42 UTC
Jan 18, 2026
Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

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